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  5-Jan-12, 05:00   #1
Question for the BRM Administration 0 
byng0 
Joined: Mar '11
Location: Canada
Age: 65 (M)
Posts: 216
Gentlemen,
Is there a site where an individual can lodge a complaint against a licensed Poker Site, for a possible non payment of earned funds after all requirements are made.
i.e. A Malta license

Trying to work this out myself but curious if there is such a place to lodge a complaint.
Thank you

Edited by byng0 (Thursday, January 05, 2012 @ 05:01 GMT)


     
  5-Jan-12, 05:15   #2
  0 
arthur72 

Joined: Mar '09
Location: Australia
Age: 44 (M)
Posts: 325
I am not to sure you can but as far as I know there is a Gaming Commission that gives out the licenses for Pokersites. Alderney Gambling Control Commission (AGCC) maybe research somewhere in this area. Good luck Mate Smile

     
  5-Jan-12, 05:38   #3
  0 
SuperNoob 

Joined: May '09
Location: India
Age: 30 (M)
Posts: 4873
if you have issue with any site, you can complain to the gaming commission giving license for that poker site.
for malta gaming commission - http://www.lga.org.mt/lga/content.aspx?id=85923

     
  5-Jan-12, 06:39   #4
  +1 
retribution 

Joined: Mar '11
Location: Canada
Age: 37 (M)
Posts: 1490
Filing a complaint with the AGCC will only work if the AGCC is the license issuer. Best bet is find out who holds their gaming license, and file a complaint there. You can as well file a complaint with the PPA (poker players alliance).

It also doesn't hurt to post your story to as many poker forums as you can find. I think nothing speaks louder than consumer displeasure, so if you get your story out there, the players as a mass can boycott the site. I think that'd send a pretty loud message.

Just out of curiousity, what happened exactly?

     
  5-Jan-12, 08:15   #5
  0 
dozn01 

Joined: Sep '09
Location: United Kingdom
Age: 37 (M)
Posts: 5000
FULL TILT Shock

     
  5-Jan-12, 09:56   #6
  0 
Macubaas 
Joined: Apr '11
Location: Romania
Age: 27 (M)
Posts: 6668
If we are talking about full tilt poker people already tried this with no solution so far unfortunately...

IF you are talking indeed about ftp wait for them to reopen...

     
  5-Jan-12, 17:56   #7
  0 
byng0 
Joined: Mar '11
Location: Canada
Age: 65 (M)
Posts: 216
Thank you all for your input and no it is not Full Tilt and yes they are licensed by Malta.

I have just sent another positive email to them and asked for them to review again.

Will update if not a positive outcome

------------

     
  5-Jan-12, 19:33   #8
  0 
jbrooksie 

Joined: Oct '10
Location: United Kingdom
Age: 55 (M)
Posts: 442
Posted by dozn01:
FULL TILT Shock

Thumbs Up

     
  7-Jan-12, 19:49   #9
  0 
retribution 

Joined: Mar '11
Location: Canada
Age: 37 (M)
Posts: 1490
Posted by Macubaas:
If we are talking about full tilt poker people already tried this with no solution so far unfortunately...

IF you are talking indeed about ftp wait for them to reopen...


Well actually apparently there are a number of class action lawsuits that players can become a part of, and also the AGCC recently made a press statement, urging players to contact their local police department, if they feel they were "robbed" by Full Tilt. There's also the option of contacting the PPA.

I don't condone any of that however, because given enough time the issue will resolve itself.


     
  8-Jan-12, 19:46   #10
  0 
djtopato 
Joined: Dec '11
Location: Macedonia, The former Yugoslav Republic of
Age: 45 (M)
Posts: 107
Every poker room on bottom of front page have address of company and licence issuer.Than google-it for email of licence issuer and gl.After FT i dont bealive that licence issuer do his work.Previous in 04/2010 my account on Ft was frozen after my wish to cashout some money.I send e-mail to licence issuer ALdernie commision and i dont recive answer.After 7 days my account was reopened after sweering in 50emails to cashier@fulltilt.com.Steel i dont understand what was the problem.Ft own me 7c. Big Smile

     
  8-Jan-12, 20:58   #11
  0 
byng0 
Joined: Mar '11
Location: Canada
Age: 65 (M)
Posts: 216
Just to update;

The Poker site in question just credited my account for 100 Euro after 11 days when I had withdrawn it and it vanished without any record etc.

HP now wants ID, credit card and either bank statement or Utilities Bill uploaded to them to verify an account.

     
  8-Jan-12, 22:06   #12
  0 
calliStoPRO 
Joined: Oct '10
Location: Romania
Age: 28 (M)
Posts: 14
I had the same problem on a poker site in Merge network. 2.000$ dissapeared from my account without a trace and are missing till this day. No history record or withdrawals, no trace of the money, 0 balance. Even now, after more than 2 years i still have printscreens of the wins, tournament numbers, hand history, etc, waiting for someone to be able to help me. Complaints will get you nowhere. I sent hundreds of emails and had no response whatsoever. All you can do is drop the site and move elsewhere.

     
  9-Jan-12, 04:54   #13
  0 
Arithmajik 

Joined: Feb '11
Location: Canada
Age: 32 (M)
Posts: 1568
Holy Jumpin' Calli, that's riduclous 2K just gone? What site was it on merge? I have a fair some on that network as we speak.

I've neve heard of the Poker Players Alliance so thanks for that seems like a good group to know. Also, interesting about the Full Tilt thing. Makes sense to want to sue them, if they end up never reopening they'll be nothing left to claim.

     
  9-Jan-12, 18:22   #14
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 39 (F)
Posts: 10034
Seriously I doubt that players with small bankrolls will ever bother going after them legally.
Not worth the fuss (money or time).
If something can be done is mostly from the big Pro players who can afford this.
Lets hope though that it wont be necessary they will reopen and everyone will get their money

     
  9-Jan-12, 19:12   #15
  +1 
SuperNoob 

Joined: May '09
Location: India
Age: 30 (M)
Posts: 4873
Posted by byng0:
The Poker site in question just credited my account for 100 Euro after 11 days when I had withdrawn it and it vanished without any record etc.

well done sir getting your money, sometimes its best to do it the hard way Thumbs Up

and regarding docs, its standard practice at poker sites

     
  10-Jan-12, 03:25   #16
  0 
byng0 
Joined: Mar '11
Location: Canada
Age: 65 (M)
Posts: 216
You are right Noob but on first withdraw , I even emailed them and offered all that and they said not required. Got 220 Euro sent to my Visa account after 10 Euro deposit.

Guess they are slow learners but NICE GUYS.
As it stands now Deposit 10 Euro, withdraw 320 Euro Balance in HP 91.52 Euro

Smile Big Smile Cool

     
  10-Jan-12, 11:35   #17
  0 
Fakiry 

Joined: Apr '09
Location: Portugal
Age: 37 (M)
Posts: 4764
Endorses that to Government, let’s see what they say! The only way you have is to try to solve things calmly with the site itself. Have you already contacted them because of your withdrawal attempt? What did they told you? Have you saved those answers in your PC? Are you sure you filled all the requirements to withdraw? And they still don’t let you? You can ask BRM’s help to see if they can talk with someone from the site, but you need to gather all your info about the talk you had. But remember, only do this last part if you have 100% sure you meet all the requirements to withdraw and that is some other factor that is not allowing you to withdraw.

     
  12-Jan-12, 03:48   #18
  0 
byng0 
Joined: Mar '11
Location: Canada
Age: 65 (M)
Posts: 216
MONEY is in my Visa Account as of Right Now




Smile Smile Smile Big Smile Big Smile Big Smile Cool Cool Cool

     
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