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  11-Jan-12, 05:16   #1
I need help 0 
granvigua 
Joined: Aug '09
Location: Argentina
Age: 35 (M)
Posts: 11
Hello, my problem is I do not let me withdraw money highpulse.
I made my first deposit
I send my documents, identity card, driver's license, proof of service to my address.
they say they are not valid, and now they ask me passport
I have not passport, I never left my country.
and I do not pay.
I can only report them
anyone can help me here?
some manager?
Bye and thanks

     
  11-Jan-12, 10:24   #2
  0 
Chartoule 
Joined: May '09
Location: Spain
Age: 41 (M)
Posts: 1261
Hi granvigua.

Search in the web of HighPulse the entity that give the license and tell your chase in there.

Wish you have your money soon in your hands.

     
  11-Jan-12, 13:27   #3
  0 
scl1975 

Joined: Mar '08
Location: Australia
Age: 41 (M)
Posts: 1158
scammed,why they need passport.donot give it.total BS


     
  11-Jan-12, 13:50   #4
  0 
SuperNoob 

Joined: May '09
Location: India
Age: 30 (M)
Posts: 4873
i dont have passport and never had a problem at any site, license works everytime.
did they tell you why your id docs are invalid?
maybe they are in a different language than english?

anyway tell them you dont hav a license and if they dont give your money, you can report to LGA malta here
http://www.lga.org.mt/lga/content.aspx?id=85923

     
  11-Jan-12, 14:03   #5
  0 
Macubaas 
Joined: Apr '11
Location: Romania
Age: 27 (M)
Posts: 6668
I could only think that the quality of the pics of the documents you send is too low...

If thats not the reason than take supernoob's advice and submit a complain!

     
  11-Jan-12, 14:48   #6
  0 
cjvfruity 

Joined: Dec '10
Location: United Kingdom
Age: 35 (M)
Posts: 272
I was never asked for ID on highpulse and cashed out several times. That sucks granvigua! Are you trying to cash out a large amount? If so, that might be the reason. Try cashing out a smaller amount as a test, like 20 euros, see if it works Thumbs Up

     
  11-Jan-12, 17:54   #7
  0 
byng0 
Joined: Mar '11
Location: Canada
Age: 65 (M)
Posts: 216
Posted by cjvfruity:
I was never asked for ID on highpulse and cashed out several times. That sucks granvigua! Are you trying to cash out a large amount? If so, that might be the reason. Try cashing out a smaller amount as a test, like 20 euros, see if it works Thumbs Up



Have you tried to cash in last 10 days ?
NEW Policy

I was same as you but now they want the works, just like most sites.

     
  11-Jan-12, 20:24   #8
  0 
arthur72 

Joined: Mar '09
Location: Australia
Age: 44 (M)
Posts: 325
Yes they have changed there stance on everything, BRM gave them new players and they gave everyone the run around. So I don't know what's going on with them but anyway's BRM has given so much to us and we support BRM by playing on the poker room's that help BRM stay a float. Dollar Dollar Dollar

     
  11-Jan-12, 21:34   #9
  0 
Greenmohave 

Joined: Jan '11
Location: United States
Age: 52 (M)
Posts: 3361
Definitely something wrong there if they are requesting a passport. Hell, a passport is used for leaving the country. If you are native to Argentina send them a copy of your birth certificate. If that don't pacify them then I'd keep complaining, but make sure you have thoroughly read all their withdrawal policies so your sure they're doing you wrong. Good Luck!

     
  11-Jan-12, 22:26   #10
  0 
granvigua 
Joined: Aug '09
Location: Argentina
Age: 35 (M)
Posts: 11
People!
Problem solved, i withdraw the money!
My High Pulse account has been successfully verified
Thanks

     
  12-Jan-12, 10:42   #11
  0 
Chartoule 
Joined: May '09
Location: Spain
Age: 41 (M)
Posts: 1261
Posted by granvigua:
People!
Problem solved, i withdraw the money!
My High Pulse account has been successfully verified
Thanks


Nice one!!!!

Now with the $$$ in your hand go for some of the really good1st deposit offer in the sites, if you want to play a little more poker!!!!

Congrats again and greetings from Barcelona!

     
  12-Jan-12, 11:54   #12
  0 
Fakiry 

Joined: Apr '09
Location: Portugal
Age: 37 (M)
Posts: 4764
How can they say it’s not valid. You have showed documents with your picture on, right? Is the value that you are trying to withdraw higher than the one you deposited? I believe probably it is, but perhaps you could try, first, to withdraw only the amount you deposited. This little scheme can be your justification for future withdrawals. If they allow this, then, in the future, they will have to allow other withdrawals. In High Pulse you didn’t got any bonus, it all was money that you earned at the tables plus the one you deposited so, it is all yours.

     
  13-Jan-12, 03:18   #13
  0 
MicroMachina 

Joined: Aug '08
Location: Canada
Age: 36 (M)
Posts: 657
touchy touchy touchy subject. I have two pieces of government issued photo id. a passport and a Ministry of Public Safety and Security ID. The first i wouldnt, the second i shouldnt.

I understand the need for verifying id as most of us can only imagine how plundered this site would be if no verification was done. That being said to me personally its not worth the risk. I wonder who has control of all the FTP documents.... hmmm...

     
  13-Jan-12, 13:12   #14
  0 
xdomagojx 

Joined: Sep '10
Location: Croatia
Age: 28 (M)
Posts: 399
Posted by MicroMachina:
touchy touchy touchy subject. I have two pieces of government issued photo id. a passport and a Ministry of Public Safety and Security ID. The first i wouldnt, the second i shouldnt.

I understand the need for verifying id as most of us can only imagine how plundered this site would be if no verification was done. That being said to me personally its not worth the risk. I wonder who has control of all the FTP documents.... hmmm...


You never lost a document? Big Smile

I got my vallet stolen 2 times. So what? You go and make new ones. I dont understand all that fear of etc... Hell your facebook has everything one might find on a document why the fuss?

Cheers.

     
  15-Jan-12, 05:42   #15
  0 
granvigua 
Joined: Aug '09
Location: Argentina
Age: 35 (M)
Posts: 11

yes is true

     
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