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  5-Feb-12, 14:15   #1
Cake poker and points 0 
Mober 
Joined: Mar '09
Location: Greece
Age: 39 (F)
Posts: 10016
If you play at cake poker before you start playing take a screenshot of your points and same after you done playing.(it will help to keep track either for bonus release and even for the rake back)

I have noticed last night 20 points getting removed while i was playing.
I dont know if its a software bug or not but they are not investigating without me sending them a screenshot which is absolutely crap.
And after a few calculations i found out its not the first time that this have happened.

     
  5-Feb-12, 15:00   #2
  0 
SuperNoob 

Joined: May '09
Location: India
Age: 30 (M)
Posts: 4873
i never paid much attention to the points/rakeback at cake but agree that support is very poor at cake. they always send automated replies.
anyways will be more careful now

     
  5-Feb-12, 18:10   #3
  0 
DaCapo71 
Joined: Aug '10
Location: Germany
Age: 45 (M)
Posts: 1707
Cake is a part of the Cake Network. And they give 7 FPP´s for 1$ Rake/Fee. If you have a rakeback account, you get the half of them, 3.5 FPP´s. This is so at Cake, AdamEve Poker, Come On etc.

     
  5-Feb-12, 18:41   #4
  0 
Macubaas 
Joined: Apr '11
Location: Romania
Age: 27 (M)
Posts: 6668
The support at cake is not the best indeed but the fact that points dissapeared from your poker account is pretty serious...

You definately need to contact the support for that!

     
  5-Feb-12, 19:33   #5
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 39 (F)
Posts: 10016
Im all day back and forth with emails and now im waiting for another response from them and will give you latest tomorrow.
Their support is one of the worst ever.
They dont even have the decency reading your email before replying with an automated message on another subject

------------
No matter how i tried and all the emails sent last night had no luck resolving this.
It was nerve racking also cause every other email was just a stereotypical answer,
out of subject. Its unreal.
Since they wont do anything without screenshots i gave up and from now on
i will take one before i start playing and another when im done.

Edited by Mober (Monday, February 06, 2012 @ 14:29 GMT)


     
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