Joined: Aug '07
Age: 39 (M)
I really don't like how PokerStars allow all kinds of User ID's, like in this case, two words and with a comma - and to make it even worse, they are case sensitive!! There are tons of things that can go wrong, and apparently this is one of those cases. Unfortunately it happened to you this time
There are other players as well who were not registered simply because their UserID's couldn't be found, most likely due to case sensitivity.
I'll give you 290 MobPoints to compensate for the missing entry to the freeroll, which is the same amount other members took if they didn't want to play the freeroll (value calculated by prize pool divided by amount of eligible players).
Joined: Feb '11
Age: 33 (M)
Alright, no complaints I figured it was just an honest mistake. When I chose the name I didn't have good enough foresight I guess. I kinda incorporated all the little nuances in that one eh? Sorry for the confusion.
Is it possible to change your UserID there? I should look into it, just to prevent any future accidents.
They might and that's a big might let you do it once. More often not....you'll be dealing with site security not just support...you can try requesting the change....not sure if the sites TnC has anthing on this.