So ive documented some of experiences with Hero. Ive had major issues with getting anywhere in terms of withdrawing. Ive suffered an nsf fee from insta-debit because of their deposit2withdraw policy and finally after deciding a check is best, they need address verification to add "lane" onto my existing addy.
They have only replied with automated emails and everytime i fulfill one term im met with another one in a new automated email. Why they never sent the process in totality is still beyond me.
Many emails with increasing levels of frustration and now they are not replying or even sending a ticket number.
Finally i snapped off a email this morning spelling out my issues in no uncertain terms while also informing them of my opinion of their practices.
Mid-game my chat is shut down.... No email why or that it was. Just no more chatty cathy.
So im left thinking why it was suspended or banned. Could it be my chat to other players? Sure, im not afraid of discussing things with fellow players and sometimes cross the line. Would they not send an email though? Could it be chat is not working? Nope, others are still talking to me but i can't reply. Does heropoker.com dislike me? i dont care give me my money!!!!!!
Likely banning my chat (first time EVER anywhere) is the best thing for my game. All the same this is crazy but if they do send an email with any explanation and im in the wrong whatsoever. Ill post the results.
Who doesnt like some drama?
So i just got my ticket concerning my chat. I sent one off to support asking why?.
Oh look at that? Its back on??????
Sure im a moron and mess things up alot. I swear i checked all the tournies i was in along with even trying plo cash ring games AND play money and none worked. Was akin to having someone allin. just would say "you cannot chat right now"
So im full of speculation but ill wait for the email. I may even ask em to turn it back off. Ill just have to expect to provide more info for that tho. Likely a scanned fingerprint.
Edited by MicroMachina (Tuesday, February 14, 2012 @ 19:37 GMT)