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  21-Feb-12, 11:45   #1
PKR gift offer 0 
trompos 
Joined: Jan '12
Location: Romania
Age: 28 (M)
Posts: 4
Hi there.
I have sent some emails to bankroll support about my pkr gift and nobody answer to this. Any admin can help me please with this? Thx

     
  21-Feb-12, 11:49   #2
  0 
Administrator 

Joined: Aug '07
Location: Malta
Age: 37 (M)
Posts: 7839
What is the ticket ID (LTKxxxxxxxxx) that you received about an hour after e-mailing us? Then I will have support team look into it.

     
  21-Feb-12, 11:54   #3
  0 
trompos 
Joined: Jan '12
Location: Romania
Age: 28 (M)
Posts: 4
LTK529013408862X

------------
I think i wil get an answer today about my problem.

Edited by trompos (Tuesday, February 21, 2012 @ 12:51 GMT)


     
  21-Feb-12, 13:08   #4
  0 
Administrator 

Joined: Aug '07
Location: Malta
Age: 37 (M)
Posts: 7839
I've asked support team to deal with your case as soon as possible, so hopefully within a day or two you should be getting a reply.

     
  21-Feb-12, 13:13   #5
  0 
trompos 
Joined: Jan '12
Location: Romania
Age: 28 (M)
Posts: 4
Thank you

     
  23-Feb-12, 13:42   #6
  0 
trompos 
Joined: Jan '12
Location: Romania
Age: 28 (M)
Posts: 4
This is amazing. Waited another 2 days and nothing. I think this is a mockery.
I have done all right for my PKR gift and i have emailed u the prove from pkr support that i am right. And nobody from this site is not responding to my emails. Please do something about this.
Thank you.

     
  23-Feb-12, 15:54   #7
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 39 (F)
Posts: 10045
just wait a couple more days doesnt hurt.
Every member here in BRM that has done everything as supposed to got their reward sooner or later.
Obviously you belong to the ones who will get it a little later Smile
Hang on there and you will get it.

     
  29-Feb-12, 09:10   #8
  0 
stbanuk 
Joined: Jan '12
Location: Romania
Age: 38 (M)
Posts: 2
I have the same problem here. My PKR gift was rejected because:
* Your PKR account is an older account that was made before you signed up trough BankrollMob.com.
* You did not use the correct and specified bonuscode, when creating your PKR account.
I have emailed u one week ago and no answer from your support by now.
Pkr support told me that i am correctly register through bankrollmob and my account on pkr was created on 26th January.
Please can u help me with this. I will appreciate. Thx

------------
Someone answer to me?

Edited by stbanuk (Wednesday, February 29, 2012 @ 11:11 GMT)


     
  29-Feb-12, 11:42   #9
  0 
MobManager 

Joined: Feb '08
Location: Malta
Age: 40 (M)
Posts: 60
Hey Trompos / Stbanuk,

I have looked into the matter and I am not sure why it has taken so long, however I have approved both your gift requests now, and transferred 5000 MobPoints into your accounts.

Sorry for any inconvenience caused, will try and up the administration time on our gift-offers!

/MobManager

     
  29-Feb-12, 11:46   #10
  0 
stbanuk 
Joined: Jan '12
Location: Romania
Age: 38 (M)
Posts: 2
Thank you very much.

     
  9-Mar-12, 10:57   #11
  0 
feli 
Joined: Nov '11
Location: Romania
Age: 28 (M)
Posts: 1
I have the same problem here with my PKR gift. Can u please put my request back into processing?
I have made the wagering requirements , i didnt received any instant cash bonus.

     
  12-Mar-12, 03:53   #12
  0 
doniz 
Joined: May '10
Location: Russian Federation
Age: 46 (M)
Posts: 1

And I'm still in that year received a e-mail from BRM:"Your request is initially rejected‏ ,
play some more at PKR; once you're qualified, please send us an e-mail"
No one has responded since. Shock

     
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