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  4-Sep-12, 07:50   #1
This is STUPID , ridiculous !!! Casino-on-net / 888 casino 0 
remco2504 
Joined: Dec '08
Location: Netherlands
Age: 35 (M)
Posts: 579
I am a regular player on 888 casino and i recently got an email with a bonus offer of a other skin of the 888 casino named casino-on-net.

The bonus offer was:

A SENSATIONAL FREE BONUS GIFT FOR YOU

Choose free spins in Adventures in Orbit video slot, European Roulette, or a €50 bonus!
Just deposit €10 or more using your chosen promotion code.
Choose your bonus gift

€50 Roulette Free Spins
Code: 50roulette

50 Adventures in Orbit Free Spins
Code: Spin50

€50 Play any game
Code: bonus50


So you can only choose 1 of the 3 on this offer so i thought well 50 euro roulette, 50 to play any game or 50 spins on adventures in orbit a 25 payline slot i played before.

I chose for the spins on the slot and they would be in my account in 72 hours.

Yesterday i checked my account and i see free spins so i open them and what do i get ???

0,25 spins ??!!!!!!!! so 5 paylines on a 25 payline slot ...thats terrible ...

So i got 50 x 0,25 in spins is 12,50 in spins ????????

This seems so unlogical because i also could have chosen 50 euro or 50 euro roulette spins.

I contacted support but she wouldnt listen ..only answer i get is " well you have your spins right?"
I could not explain to the woman that this was ridiculous and i should get at least 50 euro in spins on this offer.

Well i sent 1 email ...didnt get anything back yet

Are these people idiots ?? Why would i ever choose 50 x 0,25 euro spins over 50 euro ???

btw. there was nothing about the spins beeing only 5 lines in the email

Confused Confused Confused

Edited by remco2504 (Tuesday, September 04, 2012 @ 07:54 GMT)


     
  4-Sep-12, 10:00   #2
  0 
jessthehuman 

Joined: Apr '09
Location: Australia
Age: 32 (M)
Posts: 6441
You got screwed

     
  4-Sep-12, 10:44   #3
  0 
Sorin888 
Joined: Apr '11
Location: Romania
Age: 51 (M)
Posts: 2375
If you are regular player than you should know to read the conditions to get the bonus before making any deposit.General rule,no one give money free,they want more money from you.
Good luck

     
  4-Sep-12, 11:02   #4
  0 
remco2504 
Joined: Dec '08
Location: Netherlands
Age: 35 (M)
Posts: 579
Posted by Sorin888:
If you are regular player than you should know to read the conditions to get the bonus before making any deposit.General rule,no one give money free,they want more money from you.
Good luck


I did read the conditions as always
The offer was simple deposit 10 euro and choose 1 of 3 bonusoffers
50 euro, 50 euro in roulettespins or 50 spins on the videoslot

The 50 spins x 25 lines would be 62,50 euro in spins ..
I already won big on that slot before so i chose that one

As i said before i only got 50 x 5 line spins so 50 x 0,25 euro is 12,50 euro

There is nothing about this in the condition or anything


Dont care so much about the 10 euro but more about how stupid this is...

If this is normal then they also could have given me 50 x 1 line spin would be the same f ing scam

If i get a reaction i ll post it in this thread...curieus what they will say


     
  4-Sep-12, 11:33   #5
  0 
jessthehuman 

Joined: Apr '09
Location: Australia
Age: 32 (M)
Posts: 6441
I agree with remco - he got screwed. I would have assumed all the offers were for 50E

     
  4-Sep-12, 11:37   #6
  0 
zeroster 

Joined: May '11
Location: United Kingdom
Age: 51 (M)
Posts: 1372
Yep that's stupid. I doubt it's a deliberate scam though probably more an oversight, it just isn't good business sense to piss your customers off like that.

Hopefully they'll see sense and rectify the situation.

     
  4-Sep-12, 12:38   #7
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 39 (F)
Posts: 10011
They should have somewhere the Terms for the bonus they were giving,
for example the playthrough for the 50 Euro. Such offers they have extra
Terms which sometimes you need to look for.
If you cant find them ask for them from support before you do any move.

Now with the free spins, there are many casino's trying to trick you
in any way they can, and this is one of them.

And yes its deliberate 100%
Ive seen such tricks many times from casinos.

And if you think this is bad, i wonder what you would have said with free spins
of 1 cent in 1 payline.
Didnt fall on this, cause i asked about it before.
Learned from my first mistake in casino's.

     
  4-Sep-12, 14:08   #8
  0 
remco2504 
Joined: Dec '08
Location: Netherlands
Age: 35 (M)
Posts: 579
I normaly never have any problems with bonusses on 888
I had a lot and their rules are clear, you can play any game with the bonus.
Also live casino and the playthrough is normaly 30x

I know the terms and conditions of the casino ....i read them like any normal human would..

Most casino's limit you to play certain games with the bonus but not 888 casino so thats possitive.

But this time with this bonusoffer its different..must be a mistake

I just cant believe they would trick you like this.

Here are 3 choices who all look like 50 euro but if you pick the spins you get F u kt
Doesnt seem likely because if i picked the others i would have 50 euro to play.
Weird stuff ..

Still dont know whats the deal ...still no return email from support so..
Confused

     
  10-Sep-12, 04:11   #9
  0 
fatalsilence 
Joined: Apr '12
Location: Canada
Age: 26 (M)
Posts: 82
Ya you would think they would give you 50$ in freezing. Was the 50 euro you claim a play through
Bonus? Or instant bonus? Asking this because a instant 50 free spins is a normal pick if otherwise
So they probably do this to trick you

     
  10-Sep-12, 06:04   #10
  0 
shokaku 

Joined: May '08
Location: Germany
Age: 51 (M)
Posts: 6228
Always read the terms of a bonus offer at a casino very carefully. The details are the things that count. As long as we don't know the playthrough requirements, that come with each of those bonusses, we can't say if this was a good or a bad choice.

     
  10-Sep-12, 06:16   #11
  0 
rbdflyboy 

Joined: Apr '11
Location: Canada
Age: 60 (M)
Posts: 1222
So happy I don't do slots. Think in this case I'd jump on their forum. Maybe a moderator can help u out.

     
  10-Sep-12, 07:29   #12
  0 
Macubaas 
Joined: Apr '11
Location: Romania
Age: 27 (M)
Posts: 6668
Never played on the 888 casino but i regulary play on the 888 poker site and i must admit that some offers that they sent are tricky...

I mean i get once a month or so promotions about how you can win extra dollars if you deposit but those bucks are gone if you make a cashout.

     
  12-Sep-12, 10:16   #13
  0 
remco2504 
Joined: Dec '08
Location: Netherlands
Age: 35 (M)
Posts: 579
Posted by fatalsilence:
Ya you would think they would give you 50$ in freezing. Was the 50 euro you claim a play through
Bonus? Or instant bonus? Asking this because a instant 50 free spins is a normal pick if otherwise
So they probably do this to trick you


To answer your question the 50 euro was an instant bonus with 30x playthrough

I been away for a few days on vacation and didnt check my mail but i looked at it today and got a respons

Thank you for contacting us. My name is David and I am assisting you today.

I am happy to confirm that you deposited Euro 10.-- on the 02/09/2012. On top of this bonus you received the 100% Welcome bonus and the 50 Freespins in which you won Euro 7.75.

So you received a total of 177% Bonus on your deposit! As you already used your freespins we are not able to replace them.

Unfortunately I am unable to accommodate your request for a bonus at this time, as I can see that you’ve received a fair number of bonuses to date.



So maybe stupid of me i still played them but i am already over it.
Not going to respond to this because its just a waste of time.
It was their mistake but they wont admit it.

ahhh well it was only a 10 euro deposit anyway

     
  12-Sep-12, 18:26   #14
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 39 (F)
Posts: 10011
The deposit bonus you got has a playthrough?
Cause if thats the case you probably wont be able to cash out the money
before you do the playthrough, even if you want to cash out the original deposit of yours.

     
  12-Sep-12, 18:42   #15
  0 
remco2504 
Joined: Dec '08
Location: Netherlands
Age: 35 (M)
Posts: 579
Posted by Mober:
The deposit bonus you got has a playthrough?
Cause if thats the case you probably wont be able to cash out the money
before you do the playthrough, even if you want to cash out the original deposit of yours.


I understand this ...duhh

Every casino bonus has a playthrough

It wasnt about cashing out at all..you dont have a clue what this is about i think

     
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