Joined: Nov '12
Location: Canada
Age: 63 (F)
Posts: 589
So iv been trying to get stuff sorted out with my account on fulltiltpoker, I send them every thing they wanted and this is what then send me, just wanna know if this has anybody else came across this problem?....Hello
Thank you for providing us with the requested information.
We regret to inform you that we need further verification information. We kindly ask that you send us the following:
- A digital photograph of you holding your ID document, so that we can compare you to your ID document. One of the following forms of ID are acceptable: valid driver's license, passport, or other government-issued ID that clearly shows your birth date and the date of issue or expiry......
You gotta be kiddin.....that's a new one....digital photo Been at Stars and Tilt for quite afew years and have never ever seen that. By chance are you trying to cashout winnings without depositing. That usually causes problems. Either way you're going to have to comply with the request anyway....strange one.
K I see now...that is a problem...you can forget your password, not your email address. They're playing it safe, they have to verify your info for their and your protection. If you can remember which email provider you used, they could provide you with your old account info....that'll take an email to support explaining what happened. Even their security is tight these days.
Been at Stars and Tilt for quite afew years and have never ever seen that. By chance are you trying to cashout winnings without depositing. That usually causes problems. Either way you're going to have to comply with the request anyway....strange one.
