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  16-Dec-12, 08:50   #1
138sungame 's withdrawal 0 
Serpang 
Joined: Jan '10
Location: Indonesia
Age: 53 (M)
Posts: 1477
I don't know, this is an exception or their policy. After I asked them to cut my winning and deposit bonus. would anyone help me to give simple conclusion cos my English is very bad.
Different understanding for me when read their term and condition.

This is their answer :

Subject: cancel my deposit bonus
Dear Budianto,
This is regarding your email request to cut your bonus and winnings for the First Deposit Bonus issued in your account.
I wish to inform you that you have already completed the wagering requirements for the said First Deposit Bonus. We just need to remove the non-withdrawable bonus of £39 in your account with your confirmation.
I do apologise for the confusion this may have caused you. You may now start enjoy playing Baccarat without any worries of completing the wagering requirement.
A member of our 138SunGame Support Team is available to help you at the following address and/or phone numbers should you have any questions:
Email: help@138sungame.com; TOLL FREE: +08081201969; Fax: +008081201969
Thank you for your interest and continued support.
I wish you the best of luck!
Talk soon,
Meredith
138SunGame English Customer Support

     
  16-Dec-12, 10:35   #2
  0 
remco2504 
Joined: Dec '08
Location: Netherlands
Age: 35 (M)
Posts: 579
Well it seems very clear to me ...

You have made a deposit and made the playthrough.
Now if you send them a confirmation they will remove the 39 bonus from your account.

Then you can play with the remaining amount on any game and withdraw when you want.

Thats what i read here but if you not 100% sure i would call them.
If your English is to bad maybe let someone help you.

GL

     
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