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  24-Dec-12, 21:11   #1
20 free spins - Lucky Nugget 0 
DanyGR 

Joined: Nov '10
Location: Greece
Age: 35 (M)
Posts: 12
Hi, I have registered on the link that you have provided at Lucky Nugget and I didn't receive 20 free spins. I have entered to chat with the operator and he told me that he doesn't know about this offer and he will talk with someone from other department about this and I will receive an e-mail. The answer that I have received was this:

"We hope you are having fun at Lucky Nugget Online Casino and a warm welcome!
Thank you for contacting us.
The link that you have provided does not include a Free Spins Offer.
However, you are welcome to take up the deposit offer of 150% up to 200 or 100% up to 1000, on your first deposit.
Keep an eye on My Promotions Page for our other great offers.
We look forward to seeing you soon again!
Should you require any assistance, feel free to contact us, as we are available 24 hours a day, 7 days a week for your convenience.
Kind regards,
Sofia
Player Host"

     
  24-Dec-12, 23:13   #2
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 39 (F)
Posts: 10011
I deont think you will get an official answer on this sooner than Wednesday or Thursday.
But have in mind that some times support in rooms either its Poker or Casino sites,
dont know about the offers, while they are valid.

     
  25-Dec-12, 06:53   #3
  0 
Macubaas 
Joined: Apr '11
Location: Romania
Age: 27 (M)
Posts: 6668
Mober is right here, i think 80% of all poker/casino sites operators have no clue about what they are doing!

I get offers from 888 all the time and those operators have no idea about them, so wait for the email replay Blink

     
  25-Dec-12, 10:21   #4
  0 
shokaku 

Joined: May '08
Location: Germany
Age: 51 (M)
Posts: 6229
Like with poker networks, a lot of online casinos are organised in groups, which share one support team. So it is no surprise that those people are not up to date with the offers of the different casinos.

     
  25-Dec-12, 12:52   #5
  0 
DanyGR 

Joined: Nov '10
Location: Greece
Age: 35 (M)
Posts: 12
Posted by Macubaas:
Mober is right here, i think 80% of all poker/casino sites operators have no clue about what they are doing!

I get offers from 888 all the time and those operators have no idea about them, so wait for the email replay Blink


I received the e-mail. It is what I write above

     
  25-Dec-12, 13:03   #6
  0 
Sorin888 
Joined: Apr '11
Location: Romania
Age: 51 (M)
Posts: 2375
Most of the offers are limited in time,BRM page is not up to date.About the live support is dealing general staff and for detailed request they pass the problem to the departments .This is the way they run,all them
Enjoy casinos

     
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