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  22-Jan-13, 11:50   #1
administrator help me 0 
joketoon 
Joined: Dec '11
Location: Belarus
Age: 27 (F)
Posts: 7
I fulfilled the conditions for PKR.com (gift offder) on January 7. you I lifted it up. On forum I have created a theme (http://www.bankrollmob.com/forum.asp?mode=thread&i... ) and stuck all the evidence that I met him. I no nothing en replied to my e-mail (which again was evidence) that was sent to me on January 15 also do not meet! my nickname in pkr.com "joketoon"

Attached Images123.JPG 124.JPG 125.JPG

     
  22-Jan-13, 12:19   #2
  0 
Administrator 

Joined: Aug '07
Location: Malta
Age: 37 (M)
Posts: 7839
You need to contact our support about it via e-mail: http://www.bankrollmob.com/support.asp?mode=livechat

I can't find anything from your e-mail address in our support system, so if you did send it by e-mail already, then maybe you sent it directly to somebody and then that somebody will deal with it (but it has just been weekend and one of our main guys in our team is away sick yesterday and today).

Of course if you are qualified, as it seems from your screenshots, then there will be no problems and you will get paid - just like everybody else had. It just takes time to confirm, because we don't rely on screenshots (they are very easy to fake), we always need confirmation from the poker site.

     
  22-Jan-13, 14:11   #3
  0 
joketoon 
Joined: Dec '11
Location: Belarus
Age: 27 (F)
Posts: 7
I wonder how you did not get anything? )

Attached Images126.JPG

     
  22-Jan-13, 14:20   #4
  0 
Administrator 

Joined: Aug '07
Location: Malta
Age: 37 (M)
Posts: 7839
Your screenshot is too small to really see what is going on it.

I searched in our support system on your registered e-mail address and found nothing. If you contacted us there, then you would get a reply with a ticket ID, maybe #5xxxx or #6xxxx - just give me that so I can look up your ticket. If you did not get such, then it's because you wrote directly to somebody and then he/she will deal with it.

     
  22-Jan-13, 14:32   #5
  0 
joketoon 
Joined: Dec '11
Location: Belarus
Age: 27 (F)
Posts: 7
No, i can't see ticket ID. this is link to big size http://s017.radikal.ru/i414/1301/d7/1b30c0fd93fe.jpg

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tell someone that they helped me quickly, I'm already waiting to fulfill all conditions! I do not understand why you are rejecting my bonus. really no reason to not write!

     
  22-Jan-13, 14:42   #6
  0 
Administrator 

Joined: Aug '07
Location: Malta
Age: 37 (M)
Posts: 7839
I found your ticket now (the one you sent to "info" Blink. It went in the spam filter Sad

But I see that you also wrote to "gift" as you were supposed to, so that's good. The guy that handles the "gift" address will deal with your case. I know that you sent it a week ago, but it always takes time for us to get confirmation from the poker sites, so as soon as we get confirmation from the poker site that you are qualified, then you will receive the Mob Points.

     
  22-Jan-13, 14:45   #7
  0 
joketoon 
Joined: Dec '11
Location: Belarus
Age: 27 (F)
Posts: 7
I have just received a letter with the number # 6498

     
  22-Jan-13, 14:49   #8
  0 
Administrator 

Joined: Aug '07
Location: Malta
Age: 37 (M)
Posts: 7839
Posted by joketoon:
I have just received a letter with the number # 6498

Yes, that's because I removed your e-mail from spam, where it was being held.

     
  22-Jan-13, 14:55   #9
  0 
joketoon 
Joined: Dec '11
Location: Belarus
Age: 27 (F)
Posts: 7
it is of course excellent, on the other hand it's sad if I did not write on the forum, all would have been useless. but thanks anyway

     
  22-Jan-13, 14:59   #10
  0 
Administrator 

Joined: Aug '07
Location: Malta
Age: 37 (M)
Posts: 7839
Posted by joketoon:
on the other hand it's sad if I did not write on the forum, all would have been useless. but thanks anyway


Absolutely not. Like I said, it takes time to get these confirmations from the poker sites, so you would have received a reply from "gift" address sooner or later anyway.

     
  6-Feb-13, 08:51   #11
  0 
csilli0077 
Joined: Feb '13
Location: Romania
Age: 51 (M)
Posts: 19
888pokernel like to subscribe to the Race Horse that it is possible

     
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