Joined: Nov '11
Location: Lithuania
Age: 31 (M)
Posts: 166
Hello,i have a problem with pokerstars cash out,i withdraw 20 dollars,10 and 10 from pokerstars,there was no problem with cash out,transfer was complete,but when i check my bank card,there was no money,i wrote a letter to pokerstars they said everything okey,wait 24hours more,after 24 hours still no money,i wrote again they said,if you want to we solve this problem pay us 25 pounds i dont know maybe someone had same problem,i know in my info i put correct info,card id...
Joined: Nov '12
Location: Canada
Age: 55 (M)
Posts: 4675
Wow I have never ever had a problem cashing out from PStars before. I am shocked to here this came from them. Good luck getting it all sorted out. I recommend you recheck all your information just to make certain it is all correct. You might also want to check your e-mail because every time you do a cash out from Stars they send you an email detailing the cashout amount and date along with how it was done.
Joined: May '12
Location: Belgium
Age: 32 (M)
Posts: 275
This is quite extraordinary. It's rare for Pokerstars to act that way. I find their support mail one of the best there is. You get a response in no-time. Paying 25 pounds to get 20 dollars? Too funny... Did they say why you need to pay 25 pounds? I want to hear the reason. Try to ask them again that you only want to withdraw your 20 dollars and that order was already complete, so the money should be in your bank card already.
Joined: Nov '12
Location: Canada
Age: 55 (M)
Posts: 4675
Posted by xxxpokerxxx1: I never ever had any issues with cash outs from PS even with the Big ones...
G'day fellow Canuck
I know what you mean mate. I too have never had a problem with getting paid from pokerstars. I have had some large cashouts and it arrived in my account faster then I had even expected. I know pokerstars has top of the line customer service so I feel certain he will get it sorted out. be cool
Joined: May '08
Location: Lithuania
Age: 39 (M)
Posts: 10090
yeah have to agree with majority of mobsters who claim that pokerstars do a great job regarding cashouts. probably OP has some sort of a problem that has nothing to do with stars, maybe he violated some sort of terms, maybe he gave incorrect details or sth else. i'm sure it can be sorted out talking to stars support & not on brm forum
Joined: Jan '13
Location: Ukraine
Age: 34 (M)
Posts: 115
I never had problems with cashing out on pokerstars too.But it is wierd that they asked you to pay 25 pounds to solve this problem...more likely it is a joke.Anyway you have to get your money without any payments,good luck!
Joined: Apr '11
Location: Romania
Age: 58 (M)
Posts: 2432
If I want to withdraw money from PokerStars to my VISA card the minimum amount is 100 $ and 50 $ from FullTilt.If you withdraw by bank transfer is the most expensive way to take money from the poker room..I made that mistake at Expekt and a 90 $ transfer cost me 20 $ fee.Read the terms first
