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  21-Apr-13, 18:23   #1
What is it like to work for William Hill (Eurotech Services) Bulgaria +1 

Joined: Dec '12
Location: Bulgaria
Age: 41 (M)
Posts: 1022
Helo BankrollMob Members,

Are you curious how the bulgarian office of William Hill looks like? What customer support agents are working there? How the VIP managers look like?

So, I have translated all the videos in English especially for all The BankrollMob members! You can see the work there behind the curtains! Smile

What is like to work for a poker company like William Hill? So, you can have a look at these 6 videos here:


The first video: Martin Stefanov - HR Manager William Hill Online Bulgaria. Translation from
bulgarian - Peter7878:

"Eurotech Services is a Bulgarian member of the International bookmaker William Hill - a company with over 75 years old history, which employs over 16,000 people worldwide. One major division of the company William Hill Online, part of which is Eurotech Services. William Hill Online has offices in the UK, Israel, the Philippines, Gibraltar and Bulgaria.

In our office in Sofia (The capital of Bulgaria) has approximately 160 people who provide information to customers around the world in 10 languages ​​other than English. These are Russian, Greek, German, Italian, Spanish, Dutch, Swedish, Danish, Polish and French. Information that customers are looking for and we provide is varied - how to register them in different sites, how to use the opportunities offered there, technical support, if necessary, in other words, everything a customer looking to feel udvoletvoren of services it receives. In Bulgaria we work mainly with clients from Europe, Russia and South America.

We are looking for people who speak foreign languages ​​at a very good level. This is the basic requirement. Another quality that we want to see in them is oriented to work with clients. This includes communication, openness, loyalty, integrity.

Very often we prefer people without experience in customer service or specific experience in similar companies because already assimilated practices are strongly rooted in their minds, are often wrong and it is difficult to change. When we see the potential in someone to work with clients and be entered in this work, we train and prepare according to our own standards. Of course, if we see potential in someone with experience in similar company, it is always welcome in our team.

We have a very strict selection process. The first phase is the language test, as it occurs in two stages - a written part and conversation. Once you are sure that the person speaks the language of a sufficient level should interview me. It flows like a conversation and not a standardized approach. I try to create a special situation as the one based on his experience and signals that he or she submitted. Always do a second language independent evaluation by our colleagues in other offices, which is the mother tongue. This is the last stage of the selection, and then decide whether the person is suitable for us. The real test, however, whether a person will stay with us in the company once put it in a real working environment. This happens after the first two weeks of life each new employee that occur in intensive training.

During the first two weeks, an intense training that covers the basics for the man to come into the team and start working with real clients. These two weeks are a kind of filter if the person will remain to work with us or not.

We encourage everyone to participate in our internal competitions, first, because it shows the desire among employees to develop and, on the other hand, there is always some element of surprise. In all teams there are formal and informal leaders. Very often, even we ourselves are surprised by the presentation of some people and that is why sometimes we take unusual choices when choosing a Team Leader or a Manager for a position."

The second video: Nina Avramova - Customer Support Agent with Holland language. She says:
"I studied in the Netherlands four years and I learned the language. It took me about six months to begin to understand it and be relaxed to speak. Then things got easier. My working day the company starts by opening all programs through which they can communicate with customers. My work is mostly chat, since this method of communication is very convenient. Chapter provides information about our services, what they are, what are the conditions for their use, etc.. I would advise young people to study less common languages ​​such northern to make it easier to find work."

The third video: Oxana Petkova - Manager of the Russian Department. She says:
"My position organize the work of colleagues, set goals and tasks, and monitor their performance. I am of Russian origin. I was born in Ukraine. I came here on a program for Bulgarians abroad to study, and stayed. I like the team and that there is opportunity for growth and development. Anyone who has an idea is welcome. The atmosphere is incredible. I like that you can adjust the working hours to suit your needs."

The fourth video: Zhivko Chernev - VIP Manager of the German Department. He says:
"The company I am working almost two years, but the position VIP manager I am from five months. I started as a customer service agent, which is primarily incoming correspondence. My current position is in charge of key customers who contact us when they have a question, but a more typical outgoing correspondence. We are interested in whether it's okay, they write emails to feel our attention. In my work I most like the fact that I work with language which I know best, and can improve it. Constantly interact with people and I like my colleagues. This is as sinister as it sounds, is extremely important because it affects the mood and desire to work."

The fifth video: Sonia Krusteva - QA (Quality Assurance) with Greek language. She says:
"I started as a customer service agent with Greek nine months ago. After about six months there was a competition for the position I applied for and approved. I keep track of communication with our customers is good. On the one hand, grammatical and lexical, the other, approach to customers, as well as information. Our team has grown and I try to check the maximum number of emails, chat, phone calls. In our team there are 7 people, of which some are Greeks. In our correspondence is official and everything has to be an excellent grammatical level, but they themselves know that in their native language they make mistakes. They understand and adjust when I tell them where they are wrong."

The last sixth video: Vanina Peneva - Manager of the German Department. She says:
"Working in the company for three years, from about a year and a half I have this position. The team consists of 15 people, 9 of them are consultants, four are leaders of change and one that is quality control. My responsibilities are many. Prepare reports constantly, schedules, solve numerous cases. Every month there are targets that must be achieved. Follow and quality of work. Three years is a long time and what, I'd really like is that the work has no routine. Work is terribly dynamic. Every day, new things are happening. Morning when I go to work, do not know what will happen to me and I love it."

I hope you like my translation! Enjoy the videos and here you can see some photos of the William Hill Bulgarian Office!

Good luck! Smile

Best regards,

Edited by Peter7878 (Sunday, April 21, 2013 @ 18:29 GMT)

  22-Apr-13, 07:51   #2

Joined: May '08
Location: Lithuania
Age: 33 (M)
Posts: 10052
i have a deep feeling that you work there or wish to work there and already sent your cv.
oh btw- i've seen in other thread u mentioned that u worked for party poker and titan poker- maybe you can tell more about that too, afterall you know a lot of inside info huh Confused oh and tell us how to fight against that rigged river card...

  22-Apr-13, 10:17   #3

Joined: Dec '12
Location: Bulgaria
Age: 41 (M)
Posts: 1022
Hi pochui,

No, I don't work there. Smile I didn't send my CV and I don't wanna work there. Just, this is the only poker room in Bulgaria which gives a public information about itself. In the previous post, i mentioned about William Hill, but in this one I translated it into English, because I thought it could be interesting for Mobsters.

Yes, I worked for Party Poker and Titan poker but they don't give public information about their work. Everything there is confidential and strict. And if I say something about their "kitchen" I will be fined betwen 6 000 and 9 000 euro. Actually, the stress is too much working for an online poker company, so I don't want to work anymore for the poker industry. Smile The only exception is that I would like to work if I have the chance at the Bulgarian Department of PokerStars in London! Smile

I am a Bachelor of Tourism, so I work in the tourism sector now, which makes me feel better. Smile

pochui, you are speaking about the Random Generator, but unfortunately there is not a recipe fighting against the river card. Only the IT Departments have access to the Random Generator. There are no programs which can affect the process of the Random Generators.

Just keep playing your way and win more money! Smile

Best regards,

Edited by Peter7878 (Monday, April 22, 2013 @ 10:32 GMT)

  22-Apr-13, 11:05   #4

Joined: May '08
Location: Lithuania
Age: 33 (M)
Posts: 10052
hahaha 6-9K euro fine for revealing inside information, they are really crazy Big Smile Peter you just need to figure out how much this inside info is really worth- if it's over 10K euro, just go ahead and sell it to everyone who is interested (not me- i would prefer if u pass me over the RGN)- you will have enough to cover the fine and still end up in profit Big Smile

Posted by Peter7878:
Just keep playing your way and win more money! Smile

oh yeah, that's what i've been told pre-deposit...but i don't remember what a cash-out is...

  22-Apr-13, 14:11   #5

Joined: Apr '09
Location: Portugal
Age: 38 (M)
Posts: 4803
YOU did this job? Wow, you're fantastic, i mean, you had an extreme effort just to put this in conditions for everyone. Congrats for the work!

  22-Apr-13, 14:46   #6
Joined: Apr '11
Location: Romania
Age: 29 (M)
Posts: 6668
Pretty interesting stuff, i mean rarely you can see whats behind a online poker site Smile

I remember a similar article was about 3 years ago on the full tilt poker HQ, i remember tom dwan was the host.

  6-Jun-13, 22:03   #7

Joined: Dec '12
Location: Bulgaria
Age: 41 (M)
Posts: 1022
This is the newest video from William HILL ONLINE Bulgarian Office:


Enjoy it. Have a nice watching behind the curtains! Smile

  6-Jun-13, 22:25   #8

Joined: Jan '11
Location: United States
Age: 54 (M)
Posts: 3361
I didn't read it all word for word nor have I watched all the vids at this time, but will since the more I was reading the more I would go back and read a bit more. I'm pressed for time right now as far as being able to watch a video and enjoy since I'm playing, but I'd love this kind of a job although I do have a pretty good one as far as an office, computer and unpredictable circumstances, but it's not poker related so....

  7-Jun-13, 03:45   #9

Joined: Feb '12
Location: Canada
Age: 58 (M)
Posts: 5915

There was a notice on PokerStars about 2 months ago asking for applicants to fill some part-time positions as Chat Moderators. Payment for services would be made in FPPs....

So I applied. They got back to me and said I wasn't a suitable candidate....

I guess they figured it's because I had my chat priviledges blocked so many times... Big Smile

I figured I had PLENTY of experience to fill the position... Smile

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