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  8-May-13, 18:59   #1
What should I do? 0 
erru9107 
Joined: Oct '11
Location: Sweden
Age: 25 (M)
Posts: 910
Hey guys!

I've played 17 $0,25 SnG's at PartyPoker which would give me 1,020 PartyPoints. The thing is, I have only been credited with 0,660 and when I contacted support they saud there may be some delay since they've had more problems with this lately.

The thing now is that I earned those points in order to play the $5000 freeroll which I no can't enter since I haven't been credited the points that I've earned. What do you guys think is the possibility of me getting a free entry to any of those events as compensation? You need to earn 1 PartyPoint 24 hours before registration closes in order to get an entry. This I have done but haven't been given the points that I've rightfully earned.

I really don't know what to do since I basically miss out on one day of that freeroll...

Regards
erru9107

     
  8-May-13, 19:05   #2
  0 
pochui 

Joined: May '08
Location: Lithuania
Age: 32 (M)
Posts: 8643
dunno- if you earned the points and everything is fine from your side, then it's a letdown from partypoker...usually big sites do compensate one way or another in such cases.
if this is a regular freeroll- i think you will be credited with a ticket to the next one. if not then probably with some other ticket.

update us on how it went.

     
  9-May-13, 05:48   #3
  0 
Macubaas 
Joined: Apr '11
Location: Romania
Age: 27 (M)
Posts: 6668
OP, i think you can only discuss this problem with is to the party poker support...

And from my past experience with them they are not too flexible so i'm not sure what you can obtain.

Good luck and keep us posted!

     
  9-May-13, 15:01   #4
  0 
Doarulle 
Joined: Sep '12
Location: Romania
Age: 26 (M)
Posts: 1052
1020 PartyPoints??? i know they gave you 2PartyPoints for each $1 raked... you need to pay $510 for get that 1020PartyPoints... btw ask the moderator what's happening and keep us posted Big Smile hope you'll wil all that SNG you'll play

     
  9-May-13, 15:22   #5
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 39 (F)
Posts: 10039
Like doarulle is saying here are you sure about the amount if pints.
They seem quite a lot to me.
But anyways regarding the tourney if you cant enter it ask for an entry to the next
available one.
They should honour your requests since its not your mistake.

     
  9-May-13, 17:26   #6
  0 
erru9107 
Joined: Oct '11
Location: Sweden
Age: 25 (M)
Posts: 910
Doarulle and Mober, notice that there is a comma between the 1 and the 0, it's just over 1 point.

Anyhow, here's the response I got from PartyPoker:


Dear Erik,

Thank you for contacting Customer Service.

We are contacting you regarding the issue related to $5,000 Daily Giveaway.

I am glad to tell you that as compensation we have issued Entry to $5,000 Daily Giveaway 9th May Comp. You can register and play at Table ID 3168551 which will be held on 09-MAY-2013 15:00 when the registration opens. You can register if you login to the lobby Tournaments>Freerolls>Entry to $5,000 Daily Giveaway. We apologize for any inconvenience caused.

In case you have further questions, we will be more than happy to assist you. We are available 24/7.

Thank you for choosing us as your online gaming site.

Best regards,

Stoyan

     
  9-May-13, 20:55   #7
  0 
alakazoo 
Joined: Apr '13
Location: Canada
Age: 29 (M)
Posts: 333
hahaha at first I tought that your 1,020 was 1 thousand 20 point but suppose you mean 1point dot 020 lol

Well it seem like a good deal to me if they register you in the 5k freeroll. Your only suppose to get acces to that tourney via a 1point 25 seat qualifier... Gave you a free step Smile hope you did grat in that 5k freeroll

     
  9-May-13, 21:29   #8
  0 
crash58 
Joined: Oct '08
Location: Canada
Age: 58 (M)
Posts: 2423
17 .25 sit n go equal 1020 party points, really, I don't think so .

     
  10-May-13, 00:43   #9
  0 
erru9107 
Joined: Oct '11
Location: Sweden
Age: 25 (M)
Posts: 910
Posted by crash58:
17 .25 sit n go equal 1020 party points, really, I don't think so .

Seriously, read before you comment! There is a comma in there! And besides, I've already explained that and I'm getting sick of people not reading things and then leaving stupid comments!

     
  10-May-13, 05:25   #10
  0 
djpremier 
Joined: Dec '10
Location: Finland
Age: 24 (M)
Posts: 419
Hehe Big Smile I also first thought it was one thousand and twenty ... but I knew that cannot be right so I figured it's 1,02 Big Smile ..

Anyway it's nice that you got the ticket for another day's freeroll since you had done everything you should to meet the requirements...

Oh and yeah it's kinda annoying when people leave comments like that when they could read the thread and find the answer theirselves but please erru, don't go so hard on them Smile Smile
It's not that big of a deal Smile

By the way, how did you do in the tounament?

     
  10-May-13, 09:41   #11
  0 
erru9107 
Joined: Oct '11
Location: Sweden
Age: 25 (M)
Posts: 910
Posted by djpremier:
By the way, how did you do in the tounament?

400 got ITM, I was sitting in 200 something, get delat AK, flop comes AKK, One player moves all-in, I call and he flips over QQ. Turn is Q and river is Q, I'm down to less then 1BB and get knocked out the very next hand and finish in 700 something I think. A real bummer since I was really playing my A-game. But hey, that's poker, s**t happens Tongue

     
  10-May-13, 15:35   #12
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 39 (F)
Posts: 10039
Well i noticed the coma there but i thought in that case t was meant for a thousand.
Followed by 020 seemed more logical to me.
And its kinda confusing some times with the (,) and (.)

To us here (,) is always for decimal and (.) for thousands, millions etc.

Now watch what you have quoted :
We are contacting you regarding the issue related to $5,000 Daily Giveaway.
Is that a 5 dollars Daily Giveaway? Smile

     
  10-May-13, 17:14   #13
  0 
erru9107 
Joined: Oct '11
Location: Sweden
Age: 25 (M)
Posts: 910
I haven't thought about that. I suppose in some countries they use comma and in others dot. In sweden, the comma is the most commonly used symbol.

     
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