Joined: Jun '13
Location: United Kingdom
Age: 40 (M)
Posts: 3
Just wanted to know if anyone else has had the problem of party poker losing connection too much. I was playing 3 $11 sit and go's and connection lost for over 15 mins so i lost in all 3 games as they were speed games.
A chat rep said there was no issued their end as all players would have been affected so it must be my end. I explained that the internet connection was fine my end but he refused to help.
I will explain my job ..... I am a COMPUTER SOFTWARE ENGINEER so i kinda know when things are wrong with connections and software so I explained this to them and they told me no refund and tough s**t really.
Anyone else had similar problems. Was my 1st day with them as i usually play 888 or poker stars and never encounter any connection issues on any other site
Joined: Feb '08
Location: United Kingdom
Age: 35 (M)
Posts: 1886
You are not the first to question the poker software regarding loss of internet connection and unexplained LOC is very common. But look at it this way: party has no reason to scam you, you are just one person most likely with peanuts in your account compared to their annual profit, if they deliberately scammed even 10% of their users through LOC they would lose more money through players complaining and leaving and bad reputation than they would earn through abandoned tourneys.
Here is a post you might find interesting from resident technical expert Jess
Posted by jessthehuman: I can tell you why it usually happens (The reason you lose connection to a poker site and not other Internet applications)
Poker sites don't use regular ports, all Internet traffic is routed through ports. Basically - for whatever reason you lose the route through to that specific port. On PKR it's especially annoying as they use different ports for every different table and it's not uncommon to be 'disconnected' just from one or two tables while another 6+ are running fine.
Without going into more detail regarding how networking actually works, the things you can do to prevent this are:
Find out what ports and protocols the poker site you play on uses, then:
Set your poker playing computer to STATIC IP address, then log into your router and set up port-forwarding (this is probably the most important thing) : you then forward all internal and external ports through to your computers IP (the one you set statically) . People with VoIP phones are probably familiar with this process, likewise those how use remote access software behind a NAT (and the NAT is what is making the connection drop is most cases, btw).
Once you have your port forwards set correctly - you should also prioritise the poker traffic in any way you can, generally under a router heading of QoS (quality of service).
Lastly - and this one isn't always feasible but it's worth checking that your ISP doesn't use certain QoS rules that drop non-HTTP traffic during peak times, or anything like that. Sometimes they'll randomly block or limit common P2P ports as well.
Regarding OPs specific issue: that he lost his connection on HIS account only - most likely for whatever reason, the port he was logging in through was dropped - so if he really was able to log in with another account - then it would have opened a NEW connection via a different port. Restarting his router probably would have fixed the problem, also as he mentioned, this is tricky in hyper-turbo games. At any rate - it wouldn't have been the poker site trying to steal his $42 lol.
Not that he'll believe a word I am saying, clearly anyone thinking they are beating the pub slots really aren't that bright (unless you geniunely have a way to reprogram their software - but holy s**t to they put safe guards against people being able to do this, seriously can't wait to hear your claim buddy).
At any rate: my point is networking is actually complicated engineering, it's not magic. Set your network addresses to static addresses and use correct port forwarding and QoS options in your router and I guarantee you'll see a lot less problems.
Joined: Feb '12
Location: Canada
Age: 64 (M)
Posts: 6036
Whenever that happens to me,...I just bring up the little connection window to see if I'm receiving anything,...and if that number keeps going up, I know it's not me or my ISP...
Dunno about PartyPoker,...but PokerStars is honest about connectivity issues...
Joined: Sep '12
Location: Romania
Age: 33 (M)
Posts: 1052
Posted by letmewinffs: Just wanted to know if anyone else has had the problem of party poker losing connection too much. I was playing 3 $11 sit and go's and connection lost for over 15 mins so i lost in all 3 games as they were speed games.
A chat rep said there was no issued their end as all players would have been affected so it must be my end. I explained that the internet connection was fine my end but he refused to help.
I will explain my job ..... I am a COMPUTER SOFTWARE ENGINEER so i kinda know when things are wrong with connections and software so I explained this to them and they told me no refund and tough s**t really.
Anyone else had similar problems. Was my 1st day with them as i usually play 888 or poker stars and never encounter any connection issues on any other site
Hey man i'm sorry for your losing and i hope you'll win your money back because they will never give your money back ... they dissconect you for lose your money and think no one know how it work internet connection but when a smart guy tell them they.just don't know how to excuse Good luck and qiut from party asap
Joined: May '09
Location: India
Age: 37 (M)
Posts: 4873
Posted by letmewinffs: I will explain my job ..... I am a COMPUTER SOFTWARE ENGINEER so i kinda know when things are wrong with connections and software
Joined: Mar '09
Location: Greece
Age: 47 (F)
Posts: 14136
In such cases with disconnections its really hard to prove if it is their fault. It helps if you are recording your play and from the video can be seen that you had internet while your connection with the room was lost. But then again the can blame it on your provider And its that thing that most sites have when you agree on their terms in order to sign up, that their decisions are final...
Joined: May '12
Location: Belgium
Age: 32 (M)
Posts: 275
Blaming others, in this case the poker provider, is much more easy than finding the real problem. For some the dealing is rigged, for others they disconnect you deliberately etc. But you have to question yourself: WHY? what is the reason they will act that way?
In your case - you lost 33$ because of connectivity problems. Has Party Poker gained more from your loss?
The answer is no. The rake stays the same - even if you are connected. The people who gained from your loss are the other players in the table because they had 1 less opponent to face... So they have no reason to disconnect you deliberately.
Joined: May '08
Location: Lithuania
Age: 39 (M)
Posts: 10090
yes dude- every internet poker site is a huge scam, they actually are a part on international scammers association (also known as White House), and they do work closely together. whenever u lose your cash in one site & become frustrated, another site "comes to the rescue" with a "huuuuge" deposit bonus which u can clear at an amazing rate of $0.01 per 13.567 points only- your jaws open from amazement and u pile in your hard earned cash once more...
Joined: Apr '11
Location: Romania
Age: 35 (M)
Posts: 6669
Party poker had and still have some problems that make it some of the poker sites that i do not visit too much...
Still as long as i have played there i did not had connection problems as the ones you report. If you could play on two sites on the same time you should see if is the internet or the site.
I haven´t played on party poker. So I don´t know if it is something that happend often. But for a period I had a bad internet connection. And I lost connection to pokerstars often, and lost a lot of $ on that account. But I not once mailed pokerstrars abouth it, because I knew they would blame me or my internet provider, and that they would never pay me any money back. But iknow how you feel.
Joined: Oct '12
Location: United Kingdom
Age: 42 (M)
Posts: 9
Firstly, Pokerstars look into disconnection problems seriously. Secondly, you can test your internet quality at http://www.pingtest.net/ and I suggest to run it multiple times at evenings and weekends.
