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  17-Aug-13, 19:10   #1
Fulltilt poker money lost money transfer 0 
Juulz988 
Joined: Sep '12
Location: Netherlands
Age: 34 (M)
Posts: 16
on the 8 i made my deposit sinds then im waiting for my money.
The last update they told me that they have an waiting list regarding my lost payment.
So im not the only one with this SHi#@#.


Thank you for your email.

Unfortunately, we have not received a reply from our processor about your deposit, it means that they are still investigating. Funds will be credited once processor confirms that the deposit was successful.

Thank you for your understanding and patience.

Regards,

Daria
Payment Services

Hallo Julian,

Bedankt voor je e-mail.

We kunnen bevestigen dat je originele e-mail is doorgestuurd naar de relevante afdeling. Zij zullen je e-mail in behandeling nemen. Helaas kunnen we niet zeggen binnen welke tijd je een antwoord zult ontvangen, maar we kunnen je ervan verzekeren dat we contact met je opnemen zodra je e-mail vooraan in de rij staat.

We waarderen je geduld ten zeerste.

Met vriendelijke groet,

Pamela
PokerStars Live Assistanc

     
  17-Aug-13, 19:16   #2
  0 
mascona 

Joined: Jun '08
Location: Poland
Age: 76 (M)
Posts: 531
What deposit method did you use ?
I think they just didn't get your $$$ till now, so how can you blame the poker room for that ?

     
  17-Aug-13, 19:20   #3
  0 
Juulz988 
Joined: Sep '12
Location: Netherlands
Age: 34 (M)
Posts: 16
Internet banking.
They have the PDF of the transfer already.
My bank told me that it`s already on the bank account of fulltilt.
I send all the papers and transfer pictures already and now they say there is an waiting list for more people with the same problem.

And i know i could take some time but this is nuts..

Edited by Juulz988 (Saturday, August 17, 2013 @ 19:28 GMT)


     
  17-Aug-13, 19:27   #4
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 39 (F)
Posts: 10011
Such cases are very rare and i wonder if its possible to lose money in such a transaction.
The good thing is that it happened on Full Tilt, so your chances of finally getoong your money are
high.

     
  17-Aug-13, 19:32   #5
  0 
Juulz988 
Joined: Sep '12
Location: Netherlands
Age: 34 (M)
Posts: 16
tnx .. i hope so

     
  17-Aug-13, 19:57   #6
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 39 (F)
Posts: 10011
What kind of method you used for the specific transaction?

     
  17-Aug-13, 21:26   #7
  0 
arrow-knee- 

Joined: Jul '12
Location: Netherlands
Age: 23 (M)
Posts: 560
for real quick deposit deposit on pokerstars and transfer to full tilt when its on ps do the same for withdrawl Thumbs Up

     
  17-Aug-13, 21:51   #8
  0 
Juulz988 
Joined: Sep '12
Location: Netherlands
Age: 34 (M)
Posts: 16
Tnx alot i will use that the next time..

Btw just got an not standard email,Full tilt say that they are busy checking it out and that they are really sorry for the long waiting time and to be so kind to wait an bit longer.

Well i think i gone wait for it then. I have no other option..


     
  17-Aug-13, 22:03   #9
  0 
arrow-knee- 

Joined: Jul '12
Location: Netherlands
Age: 23 (M)
Posts: 560
jup hang in there as long as you have prove you will get your money Big Smile

     
  17-Aug-13, 23:36   #10
  0 
demodawggy 

Joined: Feb '12
Location: Canada
Age: 56 (M)
Posts: 5680
Mmmmmmmmmmmmm........... HOW conVENient......??? How ELSE are they going to collect enough money to pay off all those folks who got burned when Full Tilt went tits up a few years ago...? Confused

Just kiddin'.... I agree,...good thing it's Full Tilt! Being owned by PokerStars I think makes them about 99% trustworthy. I'm leaving 1% open, because ya JUST never know.... Big Smile Evil

     
  19-Aug-13, 16:52   #11
  0 
Juulz988 
Joined: Sep '12
Location: Netherlands
Age: 34 (M)
Posts: 16
Nothing yet so far... they better give an good extra bonus on top of my deposit!

------------
Today`s crap

Onze excuses voor de vertraging met de oplossing van je kwestie. We doen ons best met onze betalingsverwerker om deze situatie zo spoedig mogelijk te verhelpen. Helaas hebben we nog geen verdere informatie ontvangen. Wees gerust gesteld dat we je kwestie constant bekijken en dat we contact met je zullen opnemen zodra we verdere informatie hebben.

Nogmaals onze excuses voor de vertraging en mocht je verdere vragen hebben, aarzel niet om contact met ons op te nemen.

Met vriendelijke groet,

Carolina E.
PokerStars Team Betalingen


Hallo,

Bedankt voor je e-mail.

We hebben je e-mail doorgestuurd naar het team dat verantwoordelijk is voor het behandelen van deze kwestie. Je zult zo spoedig mogelijk een antwoord ontvangen.

We danken je voor je geduld.

Met vriendelijke groet,
PokerStars Klantenservice

Edited by Juulz988 (Monday, August 19, 2013 @ 22:13 GMT)


     
  20-Aug-13, 15:17   #12
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 39 (F)
Posts: 10011
Too bad you issue is still unresolved.

You posted you latest communication in dutch.
So i used google translate of course Smile and i must say im impressed .
Its by far the best translation i have ever seen in google, from another language to english.

     
  20-Aug-13, 15:19   #13
  0 
Macubaas 
Joined: Apr '11
Location: Romania
Age: 27 (M)
Posts: 6668
I guess this is a really good reason to stop using banks when dealing with poker sites and make a skrill account for that!

So far i made over 300 poker transactions on my skrill account with all poker sites without a problem Blink

     
  20-Aug-13, 15:30   #14
  0 
Juulz988 
Joined: Sep '12
Location: Netherlands
Age: 34 (M)
Posts: 16
Tnx i gone check it out for sure!.
Im on vacation and could not pay with IDEAL because my phone number does not work in this country. I can not get the confirmation code.
I have neteller but it takes also some time.

I gone try skrill

------------
Posted by Juulz988:
Tnx i gone check it out for sure!.
Im on vacation and could not pay with IDEAL because my phone number does not work in this country. I can not get the confirmation code.
I have neteller but it takes also some time.

I gone try skrill


ello Julian,

Thank you for your email.

Please note that the processing time you are referring to, is the time it maximally take for a successful deposit to be credited on your Full Tilt Poker account. That is, when the deposit is sent correctly. In your case it's obvious that something went wrong and an investigation is started after confirming the money did not arrive on our account. This investigation is not easy, and thus it might take longer than you expect. Our payments team work hard to find your deposit, but it also depends on our payment processors.

Julian, I understand you want your more. Bear in mind, we want happy customers. If we could solve this issue quicker, we would have. As mentioned it's not all about us, but also our payment processors. Sending us multiple emails will not speed up your process in any way. Please stop doing this, as it might lead to even more delay in answering your query.

I am sorry about the wait, but we do our best.

We thank you for your patience.

Regards,

Jules
Full Tilt Poker Support

------------
Posted by Juulz988:
Tnx i gone check it out for sure!.
Im on vacation and could not pay with IDEAL because my phone number does not work in this country. I can not get the confirmation code.
I have neteller but it takes also some time.

I gone try skrill

------------
Posted by Juulz988:
Tnx i gone check it out for sure!.
Im on vacation and could not pay with IDEAL because my phone number does not work in this country. I can not get the confirmation code.
I have neteller but it takes also some time.

I gone try skrill


ello Julian,

Thank you for your email.

Please note that the processing time you are referring to, is the time it maximally take for a successful deposit to be credited on your Full Tilt Poker account. That is, when the deposit is sent correctly. In your case it's obvious that something went wrong and an investigation is started after confirming the money did not arrive on our account. This investigation is not easy, and thus it might take longer than you expect. Our payments team work hard to find your deposit, but it also depends on our payment processors.

Julian, I understand you want your more. Bear in mind, we want happy customers. If we could solve this issue quicker, we would have. As mentioned it's not all about us, but also our payment processors. Sending us multiple emails will not speed up your process in any way. Please stop doing this, as it might lead to even more delay in answering your query.

I am sorry about the wait, but we do our best.

We thank you for your patience.

Regards,

Jules
Full Tilt Poker Support



Finally they take some action to resolve the problem.

Thank you for contacting PokerStars.

We have forwarded your email to our Security Team for their review and action. You will receive a response as soon as possible.

Your patience is appreciated.

Regards,

Manuel B
Payment Services

Edited by Juulz988 (Tuesday, August 20, 2013 @ 20:43 GMT)


     
  20-Aug-13, 20:57   #15
  0 
Woweriukas 
Joined: Feb '11
Location: Lithuania
Age: 26 (M)
Posts: 9
Well sometimes that happens, but the money will appear eventually

     
  20-Aug-13, 22:15   #16
  0 
Greenmohave 

Joined: Jan '11
Location: United States
Age: 52 (M)
Posts: 3361
Well I still have $168.00 on the site and it should be drawing interst since if were the other way around I'd have to pay interest. Anyway my point being is, if there's anyway you can get them to transfer it into your account you can have it. I know they won't, but my account name was guess? Greenmohave so tell them to give it to you. send this post to support!

     
  20-Aug-13, 23:25   #17
  0 
Juulz988 
Joined: Sep '12
Location: Netherlands
Age: 34 (M)
Posts: 16
HU? that`s kind of you but what do you mean with interst?
I can send it back from my pokerstars acount!
I think i did not understood every thing..

Smile

------------
Hello Julian,

Thank you for your email.

As a new security measure, we do not allow players to make any kind of Transfers or Withdrawals from their account, if they have not yet made a deposit on our site.

Once you have made a successful deposit to your account, these options will become available to you again.

At this time, as your deposit is currently unsuccessful, we you will need to make a deposit before you will be able to transfer funds to Pokerstars.

Thank you for playing at Full Tilt Poker, please let us know if you need further assistance.

Regards,

Dan
Full Tilt Poker Security

------------
Hello,

We are writing to inform you that your Full Tilt Poker account has been temporarily suspended.

To protect the integrity of our games, we routinely review accounts and complete player verification.

In order to verify your Full Tilt Poker account, please send scanned, clear copies of the following documents to verification@fulltiltpoker.com:

1) Photo ID:
One of the following: valid driver's license, passport, or other government-issued ID that clearly shows your birth date and the ID’s issue or expiry date.

2) Address verification (less than 90 days old):
Bank or credit card statement, utility bill, cell phone bill, home or auto insurance papers.

Document Requirements:

* Copies must be clear and legible (400 dpi+ recommended for scanned copies)..
* Only full page documents accepted (bill/pay stubs, folded papers and partial sections do not apply).
* Email attachments cannot exceed 5 MB and must be in either JPEG (.jpg) or pdf format.
* Digital photos of the documents are accepted.

Please remember that your Full Tilt Poker account has been disabled and will remain so until we have received all requested documents in a clear, legible format.

We appreciate your assistance and look forward to receiving all of your documentation so that we can expedite the reopening your account.

Regards,

Liia
Full Tilt Poker Security Team

We will NEVER ask you to confirm your login credentials or password via email, phone or chat facility or in any way. We do not advise giving your login information to anyone under any circumstances

Edited by Juulz988 (Wednesday, August 21, 2013 @ 19:18 GMT)


     
  23-Aug-13, 13:10   #18
  0 
Arty182925 
Joined: Oct '12
Location: Croatia
Age: 28 (M)
Posts: 257
on pokerstars you dont need to make deposit for withdrawing. On fulltilt you need to make deposit first to make avaliable withdraw method. Best way (I am telling from my experience) is to use neteller. You can withdraw from pokerstars anytime you want from there. On fulltilt you need to deposit at least 10$, then after that you can withdraw anytime you want.

     
  23-Aug-13, 16:21   #19
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 39 (F)
Posts: 10011
From the email correspondance you have provided here in BRM it looks that they are doing the right job asking you for verification and blocking your account also.
You provided different names and you had multiple accounts too.

     
  23-Aug-13, 20:13   #20
  -1 
Juulz988 
Joined: Sep '12
Location: Netherlands
Age: 34 (M)
Posts: 16
They closed the second account already before the trouble that they lost my money..
I told they that they could close one ofcourse.
They finally find my money back later and because they could not give me one reason what happend i was really angry.
And had to send alot of emails !
After that they find my money back the same day they closed my account.
Now that they have the paper work my account is working again.
Not even sorry or what happend..
I still want at least compensation and a excuse from them!

     
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