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  9-Sep-13, 16:49   #1
Betfair bonus is temporary unavailable... 0 
MikeMOB 
Joined: Sep '13
Location: Denmark
Age: 31 (M)
Posts: 6
I made my account on Betfair, following instructions, but when I went to cashier, switch to tab called "Rewards" and input Your code, which was "FREE10", I got information, that this promo is temporary unavailable... So I feel like Ive been cheated, because I made account which is connected to BankrollMob as referal, but didnt get promised $10 of no-deposit bonus.

     
  9-Sep-13, 18:55   #2
  0 
lukasb 

Joined: Mar '11
Location: Croatia
Age: 36 (M)
Posts: 1735
Did you try to contact support to see if you can get an explanation on why is it unavailable? I signed up for that same bonus 2 months ago and got it as soon as I signed up. I don't think mine got tracked down to bankrollmob thou.. maybe I screwed something up when using the referal link.
Bottom line is I got the money fast. Would like to know why yours didn't work.

Welcome to the forum btw Smile

     
  9-Sep-13, 20:01   #3
  0 
IceQueenAce 
Joined: Feb '13
Location: United Kingdom
Age: 40 (F)
Posts: 2195
Go to livechat and asked them

I have been on betfair a while, but hardly played poker. I joined one day to play a freeroll (and a crappy one at that) and it took me to the new one, and made me wait ages login.

Livechat opened by default to 'chat to me'.

By the time I had finshed I had 4 weekly freeroll tickets, depositors ticket, some other tourney ticket and 200% bonus on deposit, which I didn't need to deposit for, but simply transfer from my sports betting account

see what you can get, its nearly always worth it

     
  10-Sep-13, 06:41   #4
  0 
Macubaas 
Joined: Apr '11
Location: Romania
Age: 27 (M)
Posts: 6668
Take the advice that IceQueenAce gave it to you, sometimes errors appear in the system.

Something similar happend to me with another bonus on a smaller network but it got solved after i contacted support. GL!

     
  12-Sep-13, 11:56   #5
  0 
MikeMOB 
Joined: Sep '13
Location: Denmark
Age: 31 (M)
Posts: 6
Hey ppl! ;D Thanks for all help and suggestions. I didnt manage yet to be on time when MOB support is online, but already I exchanged few emails with Betfair. First they said that email I contacted them is not the one registered with them. So I sent them copied info from my Betfair profile where it stands that email was correct. Then they answered that they still cannot find it and I should send them my Betfair username, which I already did in previous mail... Anyways I sent it again together with Info that my account is approved and my social nr(CPR) is confirmed by their support. So lets see what they will answer now Smile It might be that they have some issues, cause even on the begining they had problems with automatic confirmation of my CPR nr, so I had to send them scan of my social card, that they could aprove it manually...

Edited by MikeMOB (Thursday, September 12, 2013 @ 12:06 GMT)


     
  12-Sep-13, 15:14   #6
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 39 (F)
Posts: 10006
The live support here in BRM it doesnt work.
It used to in the past. Now the only means of communication is by posting threads,
were the staff replying to and by email through your personal page.

     
  13-Sep-13, 15:00   #7
  0 
MikeMOB 
Joined: Sep '13
Location: Denmark
Age: 31 (M)
Posts: 6
OK everything is clear now, but sadly it doesnt sound too good for bakrollmob...
Case with my login and email was solved and it was my fault, cause I confused my Party Poker data with Betfair data(facepalm!). So this was fine, but Betfair answered that this promo is not available for ppl from Denmark, while bankrollmob wrot that people from Denmark can take part in this promo. So now I really feel cheated, cause bankrollmob has another person refferd by them, but I dont have my promised 10 dollars, so it sucks Aww crap! Here is email I got from Betfair>

Dear*******,

Thank you for your e-mail.

I have managed to find your account. Your mail address on the account appears to be ******. As for the offer you signed up for, this offer is unfortunately not available for customers living in Denmark. I am adding the links to the offers available to Danish customers below.

https://poker1.betfair.com/kampagne/bonus_til_nye_kunder/

https://poker1.betfair.com/kampagne/ugentlige_velkomst_freerolls/

Please do not hesitate to contact us if you have any further enquiries.

Kind regards,

Vivi Pedersen

Betfair Helpdesk

     
  13-Sep-13, 15:59   #8
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 39 (F)
Posts: 10006
Just checked the BRM page about the specific bankroll and Denmark is listed as eligible.
The thing is that with this mix up i found it hard to get the bankroll.
Even if BRM try their best to get you credited they will probably refuse it.

Send and email through your personal page to BRM support.
At least your misfortune can save others, after BRM editing the offer.

     
  16-Sep-13, 00:19   #9
  0 
MikeMOB 
Joined: Sep '13
Location: Denmark
Age: 31 (M)
Posts: 6
I just did. We will see, maybe BRM can do sth about it Cool

     
  22-Sep-13, 20:55   #10
  0 
MikeMOB 
Joined: Sep '13
Location: Denmark
Age: 31 (M)
Posts: 6
Almost weeke passed and no answer from BRM support... Confused

------------
Ok have answer from BRM support:

Hi *****,

We receive bonus information from affiliates, so I'm afraid there's not much we can do. Well, we have updated our website accordingly.

We are very sorry for the inconvenience this may have caused you and we hope you can request another bonus instead.


BR,
Thomas Wåhlin
BankrollMob.com


Pity, but what can You do? Noticed that lately, most of promos is NOT available for Danish players, cause of goverment regulations, despite fact that sometimes according to BRM it should be available. So It will be wise to double-check your promo if You are from Denmark Cool

Edited by MikeMOB (Monday, September 23, 2013 @ 06:08 GMT)


     
  23-Sep-13, 07:41   #11
  0 
Macubaas 
Joined: Apr '11
Location: Romania
Age: 27 (M)
Posts: 6668
There is nothing you can do unfortuantely but luckly you are on BRM so you can always get another no deposit bonus Smile

BRM support is slow because they get tons of messages from people that do not understand that they need to wait for a bonus...

     
  23-Sep-13, 13:32   #12
  0 
sergejcho 
Joined: Jun '13
Location: Macedonia, The former Yugoslav Republic of
Age: 63 (M)
Posts: 530
MikeMOB Hello!
I'm really sorry and i still cannot belive that your country is eligible for the Bonus.
But i want to tell about my cousin story from Serbia.
When u open Winner Poker eligible countries you can see that Serbia and Montenegro is on list.
When he opened account and try to request bonus , says that Serbia is not ELIGIBLE for this offer.
Do they make update on thier sites? Or just the people to oppen account and then they cannot reedem the bonus.....
I cannot understand this.

     
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