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  9-Oct-13, 19:29   #1
Admin, please read 0 
erru9107 
Joined: Oct '11
Location: Sweden
Age: 25 (M)
Posts: 910
Hi Admin.

I sent in a ticket last week about that I'm not able to request the 24h Poker NDB. I requested it and got a message saying I needed to try again basically. The problem now is that I can't request it since it's marked as rejected. So my question is: Why am I asked to re-request the bonus when I can't do so?

Another question is: When will I get an answer to my ticket? And can you maybe fix this problem right away?

Thanks!
erru

     
  9-Oct-13, 19:44   #2
  0 
demodawggy 

Joined: Feb '12
Location: Canada
Age: 56 (M)
Posts: 5681
Posted by erru9107:
Hi Admin.

I sent in a ticket last week about that I'm not able to request the 24h Poker NDB. I requested it and got a message saying I needed to try again basically. The problem now is that I can't request it since it's marked as rejected. So my question is: Why am I asked to re-request the bonus when I can't do so?

Another question is: When will I get an answer to my ticket? And can you maybe fix this problem right away?

Thanks!
erru



Ayyyyyyyyyyyyyy Toooooooooooony....!

Watza matta you eh...???

     
  9-Oct-13, 20:05   #3
  0 
Macubaas 
Joined: Apr '11
Location: Romania
Age: 27 (M)
Posts: 6668
Erru, more people has your problem but luckly a rep of the poker site registered on the BRM forum!

You can post up in this thread and say your problem and it should be fixed:

http://www.bankrollmob.com/forum.asp?mode=thread&id...

     
  9-Oct-13, 20:09   #4
  0 
erru9107 
Joined: Oct '11
Location: Sweden
Age: 25 (M)
Posts: 910
Posted by Macubaas:
Erru, more people has your problem but luckly a rep of the poker site registered on the BRM forum!

You can post up in this thread and say your problem and it should be fixed:

http://www.bankrollmob.com/forum.asp?mode=thread&id...

Yeah I know that but my problem isn't with the poker site, it's with BRM since I'm not even able to request the bonus.

     
  10-Oct-13, 07:39   #5
  0 
Administrator 

Joined: Aug '07
Location: Malta
Age: 37 (M)
Posts: 7839
I've forwarded your message to our support guru.

     
  10-Oct-13, 09:29   #6
  0 
sirthomas 

Joined: Oct '07
Location: Sweden
Age: 42 (M)
Posts: 225
Posted by erru9107:
Hi Admin.

I sent in a ticket last week about that I'm not able to request the 24h Poker NDB. I requested it and got a message saying I needed to try again basically. The problem now is that I can't request it since it's marked as rejected. So my question is: Why am I asked to re-request the bonus when I can't do so?

Another question is: When will I get an answer to my ticket? And can you maybe fix this problem right away?

Thanks!
erru


We will re-process your request, so your bonus should be credited today or tomorrow. Have a nice day!

Thomas Mob Crew

     
  10-Oct-13, 11:22   #7
  0 
erru9107 
Joined: Oct '11
Location: Sweden
Age: 25 (M)
Posts: 910
Thanks, I hope it'll work! The request is still marked as rejected in my account tho but I should just ignore that?

------------
Never mind, I just noticed that it says Verification. I had an old window open.

     
  11-Oct-13, 19:09   #8
  0 
Rencce 
Joined: Jul '13
Location: Lithuania
Age: 21 (M)
Posts: 6
Have the same problem at the moment. Shaun told me to write an email to him, I hope it will work!

     
  11-Oct-13, 20:13   #9
  0 
Macubaas 
Joined: Apr '11
Location: Romania
Age: 27 (M)
Posts: 6668
Rencce you should have the problem also fixed since you posted up your problem in this thread, i mean surely admin see is too Blink

Erru, i suggest to keep that link mate, the poker site also has problems so sooner or later it might come be really useful Smile

     
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