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  10-Dec-13, 12:20   #1
Bonus MY BET 0 
iulinho 
Joined: Feb '12
Location: Romania
Age: 35 (M)
Posts: 1
Hey...What about my bonus????!!BlueArrow24.It s been more than 10 days since I wait

     
  10-Dec-13, 13:06   #2
  0 
Bratanas1 
Joined: Jul '12
Location: Lithuania
Age: 29 (M)
Posts: 1
i am waiting about 14 days but i didnt get my bonus Sad

     
  10-Dec-13, 13:10   #3
  0 
Gslova 
Joined: Jan '12
Location: Hungary
Age: 25 (M)
Posts: 1
Yes me too.I am waiting about 12 days but also didnt get my bonus... Sad

     
  10-Dec-13, 13:40   #4
  0 
mirexxx 
Joined: Sep '11
Location: Bosnia and Herzegovina
Age: 33 (M)
Posts: 2725
i recieved my 20 bucks after 5 days

     
  10-Dec-13, 14:15   #5
  0 
cipe1988 
Joined: Oct '11
Location: Bosnia and Herzegovina
Age: 28 (M)
Posts: 11
i have recieved my 20 dollars after 15 days but it was long time ago

     
  10-Dec-13, 14:26   #6
  0 
steaua8687 
Joined: Nov '13
Location: Romania
Age: 29 (M)
Posts: 1
I wait since 11/29/2013 and still nothing ????????????? Disagree

     
  10-Dec-13, 14:34   #7
  0 
jasoncashton 
Joined: Sep '08
Location: Canada
Age: 40 (M)
Posts: 66
me 2, and now it wont log in for me..

     
  10-Dec-13, 14:57   #8
  +1 
Forcharity 

Joined: Oct '12
Location: Netherlands
Age: 22 (M)
Posts: 152
Confirmed did not recieve bonus after 12 days and can't even login to the platform. Even after retrieving my password.

Also very unproffessional of Bankrollmob to not update news on this on any thread. Even if it's bad news, just tell us.

------------
Live Chat MyBet Poker

-------------------

You are now chatting with 'Jeremy'
Jeremy: Welcome to mybet. How may I help you?
you: My username is XXXXXXXXXXXX on Mybet and I have requested the no deposit bonus from bankrollmob a while ago. It still hasn't been credited and I can't login to your platform
you: I already contacted mybet via mail a while ago because i couldn't login and i still can't
you: So two problems Sad
Jeremy: Kindly note that it is necessary to fully verify your player account first. The purpose of checking your ID is to validate your account, to ensure that you are of full legal age and to make sure you really are the registered person and not an unauthorized third party. For your own security and to comply with our license, please submit to us the following:

- Proof of ID: A coloured copy of your passport, driver's licence or valid ID Card. Please ensure that all data is clearly visible.

- Proof of your registered address: Bank or credit card statement, utility bill (water, electricity, phone bill etc.). Kindly ensure that ur name and surname, as well as your address and the issuing date (not older than three months) are clearly visible.

If you do not have a scanner, we are glad to accept a picture of said documents taken by digital camera.

After receiving your documents and processing them, we can give you an update of the status of your account.
Jeremy: For security reasons your poker account has been temporarily locked due to too many failed login attempts. The temporary lock lasts 30 minutes and only affects your poker account. Please note that should you attempt to log into your poker account before the 30 minutes have elapsed, the temporary lock will be extended for another 30 minutes.

I have now manually removed the temporary lock on your account so that you can once again access the poker lobby.

If you have forgotten your password, please use the Forgot Password function on our homepage.
you: ok
you: so you let me wait 12 days for a no deposit
you: and tell me of the id verification only when i ask here in chat
you: w t f
you: also i still cant login
you: so f u c k your site

Jeremy: I kindly ask you to follow the general chat rules and keep a friendly tone.
you: But why do you people let me wait 12 days for a no deposit bonus
you: without notifying me at all about the id verification
you: Also i can easily login on your site but not on the poker platform
you: so i will try one more time to change it
Jeremy: I regret to inform you that I could not find any emails from you asking for the non deposit bonus of bankrollmob.
Jeremy: Please note that the password on the main site has to be identical with your poker account.
you: Oh my god
you: your site sucks so bad dude
you: first of all your site is in german, im not from germany
you: second of all, i cant change my password via the poker client. only via your website so how are they supposed to be identical
Jeremy: You can simply change the language to English.
you: and why would i have to contact you about a no deposit bonus. you should contact ME stating that you will need an ID verification before any bonus will be credited
you: i didn't know about any of this and i know about 60 other people spamming the bankrollmob site because they are waiting for their bonus

Edited by Forcharity (Tuesday, December 10, 2013 @ 15:22 GMT)


     
  10-Dec-13, 15:50   #9
  0 
DaCapo71 
Joined: Aug '10
Location: Germany
Age: 45 (M)
Posts: 1703
At the christmas time they have a lot of requests in my opinion, that can be the reason for the long waiting time. Ask the live support and send a id verification to the support, i´m sure they can help verry fast.

     
  11-Dec-13, 11:24   #10
  0 
NikkiROI 
Joined: Jul '09
Location: Finland
Age: 39 (M)
Posts: 22
Posted by steaua8687:
I wait since 11/29/2013 and still nothing ????????????? Disagree

same and nothing

     
  11-Dec-13, 11:47   #11
  0 
pochui 

Joined: May '08
Location: Lithuania
Age: 32 (M)
Posts: 8623
Posted by Forcharity:
you: so f u c k your site

i like your style Thumbs Up

     
  11-Dec-13, 12:08   #12
  0 
eastpluswest 
Joined: Dec '08
Location: Uzbekistan
Age: 36 (M)
Posts: 3
I am waiting for this bonus 8 days,think not so long like others Big Smile Should wait a little bit Worship

     
  11-Dec-13, 12:13   #13
  0 
doubletop777 
Joined: Mar '11
Location: United Kingdom
Age: 47 (M)
Posts: 5529
I think you normally wait about 10-20 days for your bonus to reach you. Dont forget that this is free money and you will receive it so you just have to be patient. I know it is frustrating waiting but good things come to those who wait

     
  11-Dec-13, 12:47   #14
  0 
sergejcho 
Joined: Jun '13
Location: Macedonia, The former Yugoslav Republic of
Age: 63 (M)
Posts: 530
- Proof of ID: A coloured copy of your passport, driver's licence or valid ID Card. Please ensure that all data is clearly visible.

- Proof of your registered address: Bank or credit card statement, utility bill (water, electricity, phone bill etc.). Kindly ensure that ur name and surname, as well as your address and the issuing date (not older than three months) are clearly visible.

If you do not have a scanner, we are glad to accept a picture of said documents taken by digital camera.

     
  11-Dec-13, 14:52   #15
  0 
Snowyboy 
Joined: Feb '10
Location: United Kingdom
Age: 35 (M)
Posts: 6
all wait you will get you bonus I have been waiting 21 days im sure its going to come if not go buy some ukash and PLAY....

     
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