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  14-Dec-13, 08:47   #1
mybet Bonus 0 
Adamdb01 
Joined: Jan '13
Location: Canada
Age: 25 (M)
Posts: 4
Finally got an answer.
''Dear Adam,
We apologize for the delay in processing your request for the $20 No Deposit Bonus at mybet Poker.
In order to be approved for this bonus, please note that you will have to contact the support at mybet Poker and follow the verification procedure that they require from you in order to add your free bonus to your account.
Contact: support@mybet.com
mybet Poker also have a live chat service available on their web site which you can use.
We appreciate your patience!
Best regards,
BankrollMob.com''

I've sended all the id proof they asked.

And then , 2 days after my bonus status ''Verification'' turn to '' Delayed '' , wtf Aww crap! ?
Anybody having the same issues ? Thumbs Down

     
  14-Dec-13, 09:35   #2
  0 
sergejcho 
Joined: Jun '13
Location: Macedonia, The former Yugoslav Republic of
Age: 63 (M)
Posts: 530
I think you first need to verificate you account before , after verification they will add your bonus.
- Proof of ID: A coloured copy of your passport, driver's licence or valid ID Card. Please ensure that all data is clearly visible.

- Proof of your registered address: Bank or credit card statement, utility bill (water, electricity, phone bill etc.). Kindly ensure that ur name and surname, as well as your address and the issuing date (not older than three months) are clearly visible.

If you do not have a scanner, we are glad to accept a picture of said documents taken by digital camera.


     
  14-Dec-13, 10:06   #3
  0 
Administrator 

Joined: Aug '07
Location: Malta
Age: 37 (M)
Posts: 7839
I guess it's because you have to send ID to mybet - not to us. So they told us that, we put your request into "delayed" and sent you that MobMail above, so I'm not sure if we ever get any updates from mybet regarding the bonus or not, but you have to email them directly to verify.

     
  14-Dec-13, 14:31   #4
  0 
AlexandrosLM 
Joined: Aug '12
Location: Romania
Age: 23 (M)
Posts: 269
Admin if you are already here,i have a problem with this bonus.They ask for a copy of my ID card and a bill or other state issued things.My problem is that I don't pay any bills,I'm not the owner of the place where i live,what can I send them?

     
  15-Dec-13, 17:14   #5
  0 
Administrator 

Joined: Aug '07
Location: Malta
Age: 37 (M)
Posts: 7839
I don't know what you should send them instead, sorry. You have to write them back and ask, and explain your situation to them.

     
  15-Dec-13, 19:11   #6
  0 
Macubaas 
Joined: Apr '11
Location: Romania
Age: 27 (M)
Posts: 6668
If you do not pay any bills as last resort you could send them an bank statement Blink

They want to check your address with the utility bill, but they can do the same with a bank statement.

     
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