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  1-Mar-14, 20:00   #1
PokerStars Official Statement about BankrollMob Freerolls 0 
Peter7878 

Joined: Dec '12
Location: Bulgaria
Age: 39 (M)
Posts: 1022

PokerStars Rational Entertainment Enterprises Limited:



Hello Peter,

Thank you for contacting PokerStars.

Please note that you should request further information regarding this type of questions directly to them, to Bankrollmob.

You can contact them directly to this web page:

http://www.bankrollmob.com/support.asp

Please let us know if we can assist you further, and thank you for playing at PokerStars!

Regards,

Monica C.
PokerStars Support Team







------------
Admin said:

Posted by Administrator:
Not cancelled by apparently PS missed to create the freerolls in time for this one. They will of course be up as soon as possible. Delayed. Will come as soon as PS has created them and let us know.


PokerStars said: "Please note that you should request further information regarding this type of questions directly to them, to BankrollMob."

I don't get it! It seems there is no communication between PokerStars and The BankrollMob. Confused

Edited by Peter7878 (Saturday, March 01, 2014 @ 20:12 GMT)


     
  1-Mar-14, 20:39   #2
  0 
Administrator 

Joined: Aug '07
Location: Malta
Age: 37 (M)
Posts: 7839
So you assume that the 1st level of support, are the ones that we deal with on a day-to-day basis regarding our promotions, leaderboard, deals etc? Or that those 1st level support people would know all the details?

     
  1-Mar-14, 21:04   #3
  0 
Plexo 
Joined: Aug '09
Location: Chile
Age: 30 (M)
Posts: 1336
Posted by Administrator:
So you assume that the 1st level of support, are the ones that we deal with on a day-to-day basis regarding our promotions, leaderboard, deals etc? Or that those 1st level support people would know all the details?




Tony is the boss, he speaks with the PS owner and Chuck Norris only.
Just be patient Peter and freerolls will be probably back!


Thumbs Up Thumbs Up Thumbs Up Thumbs Up Thumbs Up Thumbs Up Thumbs Up Thumbs Up

     
  1-Mar-14, 21:15   #4
  0 
Peter7878 

Joined: Dec '12
Location: Bulgaria
Age: 39 (M)
Posts: 1022
Posted by Administrator:
So you assume that the 1st level of support, are the ones that we deal with on a day-to-day basis regarding our promotions, leaderboard, deals etc? Or that those 1st level support people would know all the details?


Sorry Tony, for making you nervious! Please accept my apologies! Worship

     
  1-Mar-14, 21:30   #5
  0 
mahdrof 

Joined: Nov '09
Location: Canada
Age: 47 (M)
Posts: 2367
Posted by Administrator:
So you assume that the 1st level of support, are the ones that we deal with on a day-to-day basis regarding our promotions, leaderboard, deals etc? Or that those 1st level support people would know all the details?


OMFG! You are in so much trouble Peter! Tony is going to flip the doom switch against you on all poker sites you play. Do not mess with Tony. I repeat, DO NOT MESS WITH TONY!

Attached ImagesDon't mess with Fat Tony.png

     
  1-Mar-14, 21:36   #6
  0 
Peter7878 

Joined: Dec '12
Location: Bulgaria
Age: 39 (M)
Posts: 1022
Posted by mahdrof:
Posted by Administrator:
So you assume that the 1st level of support, are the ones that we deal with on a day-to-day basis regarding our promotions, leaderboard, deals etc? Or that those 1st level support people would know all the details?


OMFG! You are in so much trouble Peter! Tony is going to flip the doom switch against you on all poker sites you play. Do not mess with Tony. I repeat, DO NOT MESS WITH TONY!


Hahaha mahdrof, nice photo of Tony! Big Smile Thanks for the efforts making it! Thumbs Up

------------
Hey Admin, I received an email from PokerStars from the highest level of support! Smile I think I did a good job! I think now you are happy! Soon everything will be fine with freerolls!

PokerStars Rational Entertainment Enterprises Limited:



Hello Peter,

Thank you for contacting PokerStars. Your email has been escalated to me as today's Shift Supervisor.

Firstly, please accept our apologies for your dissatisfaction. Normally the third parties are responsible for such queries, but as you have correctly stated, this issue seems to be on our side.

As such, I have forwarded your email to the team responsible for handling this issue (Poker Room Management). You will receive a reply as soon as possible.

Your patience and understanding are highly appreciated.

Regards,

Owen
PokerStars Support Supervisor



Hello again Peter,

Thank you for your patience.

Our Poker Room Management team have rectified the situation; as such, the BankRollMob Freerolls have now been deployed. We hope this is to your satisfaction.

Please accept our apologies for any previous miscommunication.

Kind regards,

Owen
PokerStars Support Supervisor






Edited by Peter7878 (Sunday, March 02, 2014 @ 11:14 GMT)


     
  2-Mar-14, 12:03   #7
  0 
damosk 
Joined: Feb '11
Location: United Kingdom
Age: 52 (M)
Posts: 4857
DEPLOYED? Can we really conceive of what they mean by deployed? Shouldn't they be deployed anyway? Do we know why they weren't there? Will we ever know? What's the secret of the missing BRM freerolls at PS?

     
  2-Mar-14, 12:35   #8
  0 
simon6 
Joined: Dec '10
Location: United Kingdom
Age: 63 (M)
Posts: 206
yes yes suspicious I think tony is an under cover agent for mm who

     
  2-Mar-14, 12:36   #9
  0 
Peter7878 

Joined: Dec '12
Location: Bulgaria
Age: 39 (M)
Posts: 1022
Posted by damosk:
DEPLOYED? Can we really conceive of what they mean by deployed? Shouldn't they be deployed anyway? Do we know why they weren't there? Will we ever know? What's the secret of the missing BRM freerolls at PS?



damosk you are from UK (English is your native language), so if you are astonished by the use of the word "deployed", what I have to say where English is not my native language. I am astonished by the use of that word too Confused

As far as I remember the synonyms of deployed are:

============
expand
open
set up
use
arrange
display
dispose
extend
position
unfold
utilize
spread out
set out
=============

If we replace the word "deployed" it will be something like this:

Version 1: "...The BankRollMob Freerolls have now been opened...."
Version 2: "...The BankRollMob Freerolls have now been arranged...."
Version 3: "...The BankRollMob Freerolls have now been displayed...."
Version 4: "...The BankRollMob Freerolls have now been positioned...."


I like all these 4 versions. Probably that PokerStars Manager was trying to say one of these 4 versions.

Confused

He tried to say that from their side they uploaded and fixed the new BankrollMob Tournaments, I am sure. But as today is Sunday, a day off for BankrollMob, I think tomorrow the BankrollMob Administrator will add the freeroll passwords.

The most important thing is that PokerStars did their job very well immediately! This is a fact! If you open the PokerStars Lobby and click "Private Tournaments" you will see all The BankrollMob Freerolls visible! Now our beloved Admin Tony has to work a lot to put the new passwords. Smile

===========================================================

Posted by simon6:
yes yes suspicious I think tony is an under cover agent for mm who


Nothing suspicious here, Simon. No theory of conspiracy here. All the BankrollMob Freerolls are now visible at the PokerStars Lobby (Private Tournaments). I hope you used sarcasm in your comment. Smile

===========================================================

Thanks for the efforts Admin to put the PokerStars Freerolls at the Section FREEROLLS at the BankrollMob webpage. Sorry you had to work in Sunday! Now everything goes right and you can close this thread because the problems were fixed by the two parties!

Have nice Sunday anyway! Worship

Edited by Peter7878 (Sunday, March 02, 2014 @ 13:18 GMT)


     
  2-Mar-14, 13:33   #10
  0 
Administrator 

Joined: Aug '07
Location: Malta
Age: 37 (M)
Posts: 7839
Closed per OP's request.

     
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