Posted by Peter7878
Did you use that bonus
for the casino
or for poker
? Because if you played at the casino
, and if you didn't deposited yet you can not withdraw all of your winnings. The maximum cashout from bonus
money for most of the casino
sites is 5xbonus, in your case $5x5=$25. I won last year $5000 from a casino
site with bonus
money, but this is a trick.
You can not cashout all the money. They gave me $20, so the maximum cashout, no matter how much you won is 5X$20=$100
I think with this site is similar. If you want to make acomplaint, you can write them here:firstname.lastname@example.org
Tell them that if they doesn't help you, you will make a complaint to the UK Gambling Commission. If that doesn't help, which I doubt then you will make the complaint to UK Gambling Commission.
Wait 7 days for the mFortune feedback and if your problem is stil existing and you are not satisfied by their answer, then make a complaint here:http://www.gamblingcommission.gov.uk/gh-contact_us/comp...
Then the UK Gambling Commission will investigate your case and they will help you.
But before making the complaints, please read very carefully the Terms and Conditions of the mFortune, to be sure that you are right or you are not missing something:
1. Where we offer to match a Player�s deposit in part or in full, as part of a promotion, this money is provided for Players to bet with, and it may never be withdrawn as cash.
2. We reserve the right to insist that Players bet the full amount of their own deposit before they can bet with the free money we credit to them.
3. Both the initial deposit and bonus
must be staked once before any withdrawal will be permitted, although a void bet will not qualify as being staked.
4. As only one account per person is permitted, any Player is entitled to only one initial matched deposit.
5. Certain promotions
may be subject to withdrawal and/or cancellation and may only be available for specific periods and on certain specific terms. You must ensure that the promotion you are interested in is still available, that you are eligible, and that you understand any terms which apply to it.
6. An advertised offer relating to the opening of an account is limited to one per Player. In the case of a Player abusing this offer by opening more than one account, we reserve the right to suspend and close the Player�s accounts, and make void any bets placed.
7. Promotional offers may be subject to specific Terms and Conditions which, in the event of any ambiguity, will take precedence over these General Terms and Conditions.
8. Any promotion offering a free bonus
without the need for the Player to ever make a deposit is covered by a fair usage policy and the maximum withdrawal a Player can make without depositing is �200 for UK Players and �50 for non-UK Players.
9. We offer a very generous bonus
scheme. Where we suspect our bonus
offering is being abused we retain the right to close the Player�s account immediately. This includes, but is not limited to, colluding on poker
tables and abuse of the �Refer a Friend� bonus
10. For more information, please see our separate Bonus
Terms and Conditions below.Bonus Terms and Conditions
Receipt of Bonus
1. All brand new Players upon registration with mFortune Mobile Phone Casino
will receive a bonus
of �5 to enable them to try the games before depositing any funds of their own. Existing Players do not qualify.
2. Eligible new members of mFortune Mobile Phone Casino
will receive a once only 100% First Deposit Bonus
. Players must deposit a minimum of �3 and maximum of �100.
3. The 100% deposit will be automatically credited to the member`s account within 10 minutes of receipt of their first deposit.
4. In addition once they have deposited a minimum of �3 with mFortune Mobile Phone Casino
, brand new Players will also receive a once only Share bonus
of �3 if they successfully share our Facebook
page on their own Facebook
5. Players who refer a friend will receive a bonus
of �5 plus the value of 50% of their friend�s first deposit. The friend must be referred by using our �Refer a Friend� option from the game menu and must have satisfied our verification process before the bonus
All bonuses can be used to win real money at the casino
. Given that any single bet can produce a sizeable win certain restrictions are placed on the bonuses as follows:
The player�s deposited money and bonus
money will be placed into Bonus
All wins will be placed into Cashable Credit and can be withdrawn at any time.
Cashable Credit is always spent to play first before Bonus
Credit. When all Cashable Credit is spent Bonus
Credit will be spent.
The player must gamble through their first deposit amount and bonus
once. If the player collects any wins before gambling through their first deposit and first deposit bonus
any remaining bonus
will be removed.
Payment of wins gained from playing with Bonus
Credit, when no deposit has been made, will be subject to a processing period of 7 days.
Conditions for withdrawals
When a deposit has been received from a Player, there is a minimum withdrawal amount of �10 by bank transfer and �20 by cheque.
When there has been no deposit received from a Player, the minimum first withdrawal from an account following a win is �30.
We reserve the right to withhold or cancel withdrawals gained from playing with Bonus
credit (see below) on second or subsequent accounts opened by a Player when no deposit has been made. Players may continue to play on second or subsequent accounts but may not withdraw.Regular Player Bonus
We give our regular players the most generous bonuses. This means that any money won from a regular player�s bonuses can be withdrawn at any time. This will not affect any remaining bonus
Example: Player has received �20 Regular Player Bonus
. Player spends �4 and wins �500. Player now has �500 cashable and �16 bonus
credit. The player can withdraw the �500 cashable at any time and the remaining bonus
money will not be removed.
Players will receive regular updates by text message advising of bonuses received.
I hope this helps! Good luck, mate!