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  17-Jul-14, 17:17   #1
Drake Casino! 0 
xxtremt 
Joined: Jul '14
Location: Sweden
Age: 49 (M)
Posts: 4
Hi!
I just opened an account at Drake Casino but didn't got these 50 freespins no deposit needed,I only got 30 freespins,and when I was finished whith these 30 freespins I had won 8$!
But I couldn't continue to playing whith these 8$,I was told by a message that came up to go to the cashier and make a deposit,then I could continue to play in the casino!
So I wondering why it didn't was written somwhere about this here in the bankrollmob,but I can understand,yesterday this casino wasn't here at all so it came today,but now you all know that this is how it works whith that casino:You get 30 freespins on a slot(you choose which one) and you have to make a deposit to continue to play(you can't play direct after your freespins,whith the money you won)
Smile

     
  17-Jul-14, 19:16   #2
  0 
Macubaas 
Joined: Apr '11
Location: Romania
Age: 27 (M)
Posts: 6668
It seems more and more casino offers nowadays don't act as they should...

Something tells me that if you deposit now you'll both lose your deposit and the 8 dollars that you won out of free spins. Also you can contact their support if you feel that they didn't respected the deal.

     
  17-Jul-14, 21:21   #3
  0 
klash23 
Joined: Mar '12
Location: United Kingdom
Age: 38 (F)
Posts: 2243
The ad does say you will receive 50 free spins so if they have only given you 30 spins with no valid explanation I think then it is up to you to decide if you can trust this casino with your money.
I had a quick look at the general bonus terms and conditions and could not see anywhere about having to deposit before you could play,I saw bonuses and free spins must be wagered 40x with max cashout of $150 but maybe they have specific terms for this promotion.
If I get pressure to make a deposit from any casino the chances of me depositing there are very very slim and if I feel the support is not 100% confident in what they are saying the chances of depositing are pretty much zero.
As for drake casino I have not seen any major complaints about them but there are always loads of casinos to choose from. Smile

     
  18-Jul-14, 07:16   #4
  0 
BRM_Martin 

Joined: Nov '10
Location: Malta
Age: 39 (M)
Posts: 36
Hi xxtremt and everyone else!

The bonus from Drake Casino should be 50 free spins No Deposit Required for members of BankrollMob.com.
I have informed the marketing team at Drake Casino about these issues and they will look into this as soon as possible.

We do apologize for any inconvenience caused.

best regards,
Martin

     
  18-Jul-14, 20:28   #5
  0 
mirexxx 
Joined: Sep '11
Location: Bosnia and Herzegovina
Age: 33 (M)
Posts: 2728
gooood Smile

     
  19-Jul-14, 12:39   #6
  0 
BRM_Martin 

Joined: Nov '10
Location: Malta
Age: 39 (M)
Posts: 36
Response from Drake Casino team:

Hi Xxtremt,

First off, as a rep for Drake Casino I’d like to say thanks for joining yesterday. We’re very excited to be working with Bankroll Mob and to welcome its members.

Apologies it took so long to reply to this post. I’m also sorry for the issue you experienced when your 50 Free Spins were not credited. I understand in reviewing your account and speaking with the agent you dealt with that there was an issue where you were not showing as having come from Bank Roll Mob. Because of this, our system did not allow us to credit the bonus. The agent gave you a generic 30 free spins bonus for the inconvenience, not to replace the bonus and I believe that was miscommunicated. He actually emailed me right after it happened, so I was aware of your issue before this post was brought to my attention.

We require all customers with promotional free spins to deposit in order to redeem their winnings and this amount can be combined with our 100% up to $5,000 welcome bonus. So a customer who wins $1,000 with their Free Spins simply has to deposit $25 to begin with a real money bankroll of $1,050 ($1,000 in free spins wins + $25 deposit +$25 welcome bonus).

I can confirm that we were able to make a configuration change and I’ve reviewed your account today. I see the bonus is now available to you.

Thanks again for playing with us and I hope to see you back in our casino soon!

best regards,
Martin

     
  19-Jul-14, 14:15   #7
  0 
Heskor 
Joined: May '13
Location: Mauritius
Age: 25 (M)
Posts: 2659
Cheers good luck mate, looks like they have a nice support and there representative even took the time to come here and help you out , at first i would have advice you not to deposit to get the bonus cleared to continue to play but saw that last post and it convices me to go and deposit so my advice is to go and deposit and continue to play and hope you get lucky and can get some good amount of money and have a great time at Drake Casino mate. Cheers have fun and very nicely done Drake Casino Representative!! Big Smile

     
  19-Jul-14, 16:56   #8
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 39 (F)
Posts: 10034
I dont think you can call this a no deposit bonus from the moment you are being asked to deposit
in order to continue playing with your winnings.
Some misinterpreting the terms for such deals.
No deposit means, no deposit.
Nice example there. how many times have you won 1000$ in 30 or 50 free spins,
which i believe are set to the lowest betting limit? Smile

     
  19-Jul-14, 17:24   #9
  0 
BeMyATMplz 
Joined: Feb '11
Location: Germany
Age: 23 (M)
Posts: 1854
I have the same problem - won roughly $25 in the free spins and am now asked to deposit, otherwise I can't continue to play.
The bonus money won off free spins technically only determines the bonus amount you can claim when actually depositing.

Username is the same as here if anyone of BRM could take a look at it.

     
  20-Jul-14, 16:35   #10
  0 
klash23 
Joined: Mar '12
Location: United Kingdom
Age: 38 (F)
Posts: 2243
I have to agree with mober and BeMyATMplz,it is not a no deposit bonus if you have to deposit to receive your bonus.If you start with a deposit you can choose to have a bonus which is probably the same or better than taking a no deposit bonus.The NDB is basically some free play before you deposit but you are then tied to a bonus.
I recently received a £10 bonus from a very well known casino with 5x wagering,no other strings attached to the bonus,simple terms,easy to do and no misunderstandings.I would rather a casino just said "here is a bonus,have a look around our casino and if you win the most you can take out is £20" or something simple because it only does the casino harm when people think they are being treated badly.

     
  20-Jul-14, 17:00   #11
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 39 (F)
Posts: 10034
There is nothing to look at bemy.
It is actually how this bonus works. It is just a bonus in my opinion and not a
no deposit bonus, since you are required to deposit at the end.
One of the ways casinos trying to lure you into depositing Smile
From the above i see that the minimum deposit is 25. So you will be starting
with 75$. The question here is, what is the play through and if it includes your deposit also.

     
  20-Jul-14, 18:16   #12
  0 
xxtremt 
Joined: Jul '14
Location: Sweden
Age: 49 (M)
Posts: 4
Yesterday I went to the casino and there I got my 50 freespins and played whith them,then I went to the cashier to make a deposit,but there was not so many to choose from(non of them was my deposit-method I use to the casino on internet)So I chat whith them and was told that western union and money gram was the best deposit-method for me,so I checked it out,wow they take a lot of money to transfer money to the casino,but I had won 35$ on these 50 freespins so I went back to the chat and ask him what was the lowest amount I can deposit,the chat-man said 100$!Whith 100$ in deposit+the money western union takes for trasfer the money is together very high for me,so now I have to wait til I have that kind of money to do a deposit!
100$ didn't he said 25$?

     
  21-Jul-14, 17:30   #13
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 39 (F)
Posts: 10034
Yes, he did say 25$, but that was with other deposit methods than the Western Union
probably.
Honestly i dont think you should choose Western Union. Their fees are crazy, and the amount
you have won is nothing that you have to chase.

     
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