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  18-Jul-14, 14:37   #1
winner poker free 200 problem 0 
kleiseb 
Joined: Sep '09
Location: Chile
Age: 27 (M)
Posts: 5
the bonus page says $200 but i got only $10
i have made a $20 deposit via neteller
i have earnt almost 2500 player points
im 6 stars vip

Where is the rest of my money??? ($190)

pls help

Edited by kleiseb (Friday, July 18, 2014 @ 14:38 GMT)


     
  18-Jul-14, 15:08   #2
  0 
qzmag 
Joined: Nov '11
Location: Romania
Age: 27 (M)
Posts: 704
Hello,
Congratz. Go to Live Support and ask them. It's the fastest way to get the info. It should give you the info you requierd and the money.

Have a nice day / night and GL.

     
  18-Jul-14, 15:18   #3
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 39 (F)
Posts: 10011
They have a history in taking some time to pay the rest of the bonus. You should have got already another 30 of it. Send them an email requesting for the next portion, which according to BRM rules is
every 1500 points. So you have covered it so far and almost to the next one.

     
  18-Jul-14, 16:04   #4
  0 
Theapple 

Joined: Sep '13
Location: Bosnia and Herzegovina
Age: 29 (M)
Posts: 1552
just contact their support, most of their stuff isnt automated (i even got depsit at least $10 and get 150% cash bonus, which didnt work until i contacted their support). they are, generally rather quick to respond but as its friday today you might not get your answer til monday though Big Smile

but it should work and they do honor their bonus offers, even if you have to talk to cs about it, i never had any problems with winner when it comes to bonuses.

     
  18-Jul-14, 17:04   #5
  0 
Heskor 
Joined: May '13
Location: Mauritius
Age: 25 (M)
Posts: 2659
Cheers glad you took the bonus, but yeah they first give you 10 dollars at the first installment and they will give you more when you have gain poker points and if you deposit you can reduce the number of points required for you to cashout the bonus so good luck mate their requirements are looking high. Anyway good luck mate hope you get to unlock all the bonus and build up your roll cheers mate have a nice day and good luck at the tables!

     
  18-Jul-14, 19:17   #6
  0 
kleiseb 
Joined: Sep '09
Location: Chile
Age: 27 (M)
Posts: 5
hey guys thanks for the advice
i sent an email to casino@winner.com and they gave me $30
Big Smile

     
  19-Jul-14, 08:43   #7
  0 
Macubaas 
Joined: Apr '11
Location: Romania
Age: 27 (M)
Posts: 6668
Congratulations, i saw they often have problems to clear this bonus up, i think it's not an automated system, thats why they don't send the money instantly...

On the next stages do the same if you do not get your money, i know they answer pretty fast to support Blink

     
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