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  9-Sep-14, 02:47   #1
Winner poker locked my account! help please 0 
LMTLSS 
Joined: Sep '14
Location: Peru
Age: 23 (M)
Posts: 3
hi, im doing this thread because im really afraid, i saw a promotion on holdem manager about depositing on winnner poker and after compliting 3000 points i could have HM for free, i decided then to open i account on winner poker and deposited 600 dollars (80% of my bk) it went all well but after playing 3 hands my account was locked. I mailed winner support and they ask me for ID, Photo of debit card, and photo of a bill to verify my account. i send it and they ask me why my card doesnt have my name and signature, i told then because its a DEBIT card ( the same i had use with no problems for pokerstars full tilt and titan), they ask me to send then a statement from my bank, I did it (my bank refuse to write my card number on the statement for security reasons they say but put my account number with my full name and all needed). i send that statement 2 and half days ago and havent had a respond, have send them 3 mail y last 2 days and no feedback whatsoever. im really nervous for my money!

     
  9-Sep-14, 03:11   #2
  0 
3pokeronly 

Joined: Jul '12
Location: New Zealand
Age: 51 (M)
Posts: 233
Winner were a bit slow with me as well, but did payout quite efficiently once the security etc was completed.

The last three days includes the weekend and back office may not be working.

Good luck 3P

     
  9-Sep-14, 03:43   #3
  0 
LMTLSS 
Joined: Sep '14
Location: Peru
Age: 23 (M)
Posts: 3
3pokeronly Thanks! but how about the debit card? they are giving me that problem, they ask me for a statement emited by my bank about my card number, but my bank can only give me a statement with my Account (saving account) number because its a debit card not a Credit card :S

     
  9-Sep-14, 03:53   #4
  0 
Phisix 

Joined: May '13
Location: United Kingdom
Age: 30 (M)
Posts: 2216
So you can deposit whatever amount but they ask for I.D and stuff. Bang out of order if you ask me. Hope you sort it out mate!

     
  9-Sep-14, 04:01   #5
  0 
LMTLSS 
Joined: Sep '14
Location: Peru
Age: 23 (M)
Posts: 3
hey Phisix! thanks, how to i do that? i deposited and played like 3 hands and my account was locked, i send my stuff but they make problems because my they say why does my card doesnt have my name , i told them because its a Debit card! but they ask for the bank statement and all that (bank refuses to make a statement with the car number, only can put in my account number) i never had any problem depositing or withdrawal or verifying my account on any sites (pokerstars,full tilt,titan poker from ipoker) so this is giving me a head ache, plus they respond mails once evry 2 or 3 days

     
  9-Sep-14, 04:18   #6
  0 
Phisix 

Joined: May '13
Location: United Kingdom
Age: 30 (M)
Posts: 2216
If they can take money from your card then it's fine for them but it takes the piss when sites can take your money without I.D or whatever for withdrawals straight away. One rule for them but not us.

If you have online banking you can get your details to show it is your bank. Take a picture of it.Do that if it's possible. Your bank should give you statements but I don't know about your country. In England once I ask for something they will do it however months back. If they start being pricks and mess you around then you will need to take it someone who can help because $600 is a a massive amount of money and you have done nothing except deposit and play a few hands and that is basically fraud in my eyes.

What pisses me off is that they don't ask for I.D or conformation that your real when you can deposit money to them but they can ask for it when it's to do with withdrawals or what happened to you. Takes the biscuit indeed. Funny isnt it!

I'll be keeping tabs on this thread so good luck my friend.

Edited by Phisix (Tuesday, September 09, 2014 @ 04:23 GMT)


     
  9-Sep-14, 04:57   #7
  0 
mgabesz 
Joined: Mar '11
Location: Hungary
Age: 32 (M)
Posts: 153
The KYC process is for everyone. This was a bit larger amount as well. You had to send these before deposit. On the other hand you can trust them. I have no deposit there but with rollover requirements successfuly made they cashout out 325 USD after KYC ID check. So I think it might be slow but don't worry.

     
  9-Sep-14, 05:45   #8
  0 
superthight 

Joined: Jan '13
Location: Philippines
Age: 50 (F)
Posts: 752
if thats is happening on wiiner then dont play and cash all yur money .thanks for the info.and i dint try to play in winner maybe im 1 victim for now.whewwww!!!dam.scam pokers

     
  9-Sep-14, 06:50   #9
  0 
jessthehuman 

Joined: Apr '09
Location: Australia
Age: 32 (M)
Posts: 6441
I wouldn't worry too much. sites are often slow with all that stuff and they take it pretty seriously.. But you'll get there eventually - just don't stress out. Once you've got all your docs approved/confirmed, you won't have any more hassles and you should get good withdrawal/depositing services afterwards.

     
  9-Sep-14, 13:46   #10
  0 
klash23 
Joined: Mar '12
Location: United Kingdom
Age: 38 (F)
Posts: 2243
Since Winner opened there have been complaints about the ID process,they are very strict and can be very slow.When it comes to bonuses and cashing out Winner will follow it's terms and conditions very,very strictly.
You should not have to worry about losing your money because they will return it to you or the account it came from,the problem is the amount of time it takes and the poor communication that always causes the problem.I had a problem with Regal casino which was connected to Winner but as soon as they got the document they wanted it was sorted out but it did take a few weeks and their admin staff were very poor in responding to my questions.
It is too late for you in this case but the best advice when opening a new account is to try and verify your ID before depositing or if you have to deposit first then only deposit a small amount.
Good luck. Smile

     
  9-Sep-14, 14:40   #11
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 39 (F)
Posts: 10045
I hoe you will not have any problems with it and honestly i dont see the reason, besides
the name printing issue.
In the future, use anothe method from now on.
Try prepaid cards. In many countries you have the option for tour name to be printed
on the card and that is an extra security.

     
  10-Sep-14, 11:39   #12
  0 
mirexxx 
Joined: Sep '11
Location: Bosnia and Herzegovina
Age: 33 (M)
Posts: 2732
Thousands upon thousands of players register new accounts at new poker rooms every week and they have absolutely no issues with verifications and deposits. These are a silent majority and we never hear about them.

It is not standard procedure for poker rooms to antogonise players and it only happens irregularly when something is not 100% according to the room's policy (or unclear to them)

The poker room DOES care that the verification goes smoothly, there is absolulely no reason why they'd prolong the verification on purpose - again, there must be something unclear that they'd rather check than let go (having in mind the player's legitimacy and other players' safety)

     
  10-Sep-14, 21:06   #13
  0 
mgabesz 
Joined: Mar '11
Location: Hungary
Age: 32 (M)
Posts: 153
Yes, definitly the right advice for situations like this. Try to close the KYC process for yourself as soon as possible with upload the required documents- that kind of special documents probably bank statement or gas bill to aprove your address and documents should be as fresh as possible...

     
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