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  14-Oct-14, 17:21   #1
Won a tourney on PokerMinds and no money 0 
qzmag 
Joined: Nov '11
Location: Romania
Age: 27 (M)
Posts: 704
Hello,
I just won a 0.35 euro buy-in, 250 euro GTD, and i did not got the money....
And not the others who placed in 1st 5 places at least. What is this? They got the money ... but ....
This is kinda strange. This might be just a fishy way to get peoples enter and loose all the money ? Because they make the buy-in, but not receiving the money?
But i played another one few hours ago, 1 euro buy-in, with 50euro GTD, and got my price... 1.26 euro i think.

Have a nice day / night and GL.

Attached Images1stplace.jpg NoMoney.jpg

     
  14-Oct-14, 17:34   #2
  0 
xxxpokerxxx1 

Joined: May '08
Location: Canada
Age: 40 (M)
Posts: 941
sorry man,looks like some thing happened,and lately poker minds is running like a ghost ship right now,I hope things changed,but it likely unlikely to get any better.

     
  14-Oct-14, 18:53   #3
  0 
Phisix 

Joined: May '13
Location: United Kingdom
Age: 30 (M)
Posts: 2216
Have you contacted them via email about this yet? You have proof as well so it's not like you are lying or anything. Would be best to move to a better poker site if this does not get sorted or they mug you off.

     
  14-Oct-14, 19:09   #4
  0 
qzmag 
Joined: Nov '11
Location: Romania
Age: 27 (M)
Posts: 704
on 3rd tourney, got out on 13th and got 10 euros. So i got the money from this, but still didn't receive them from the other one. Still waiting them.

Have a nice day / night and GL.

     
  14-Oct-14, 19:30   #5
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 39 (F)
Posts: 10025
They seem to have many problems regarding payments lately, but this might be a bug
since the payments are automated, from what im aware off.
Good thing you got screenshots, always helps with support.
Send them an email and hope for an answer.

     
  14-Oct-14, 19:47   #6
  0 
Phisix 

Joined: May '13
Location: United Kingdom
Age: 30 (M)
Posts: 2216
Have you emailed them, Q?

     
  14-Oct-14, 20:39   #7
  0 
qzmag 
Joined: Nov '11
Location: Romania
Age: 27 (M)
Posts: 704
Yeah i send them 2 emails from their site via "Instant support", it seems that should be "very not instant support". I mean , instant support means , like i don't know the response should come winthin 5 mins max? and not hours or days.

have a nice day / night and GL.

     
  15-Oct-14, 04:12   #8
  0 
3paulx 
Joined: Feb '11
Location: Philippines
Age: 31 (M)
Posts: 87
i am playing there too bro i end up getting my money on tourneys just a bit delayed. but it goes through all the time. best thing to do is email them and send them the photos you got as proof! and pray alot that they would respond to it as soon as possible.

Good luck and may the FLOP be with you !

     
  15-Oct-14, 06:00   #9
  0 
jsikonja 

Joined: Mar '14
Location: Slovenia
Age: 33 (M)
Posts: 255
You should get money instantly after the turney reaches add - on phase, all winnings before add - on phase get payed after the turney ends. In your case something is wrong for sure, dont trust them anymore, seems like failed site.

     
  15-Oct-14, 08:14   #10
  0 
pochui 

Joined: May '08
Location: Lithuania
Age: 32 (M)
Posts: 8633
naaah everything is coll, i emailed them and apparently PokerMinds have launched a new tournament format: "Win & Don't Receive"- pretty straightforward format, you enter the tourney pay the buy-in, rebuys, add-ons if there are any and once you finish in the money, you get a congratulatory email saying: "wow you are such a great tournament player- we recommend you having a go at pokerstars mtts".

     
  15-Oct-14, 13:14   #11
  0 
LIKEIT27 
Joined: Jul '08
Location: Netherlands
Age: 36 (M)
Posts: 704
Posted by pochui:
naaah everything is coll, i emailed them and apparently PokerMinds have launched a new tournament format: "Win & Don't Receive"- pretty straightforward format, you enter the tourney pay the buy-in, rebuys, add-ons if there are any and once you finish in the money, you get a congratulatory email saying: "wow you are such a great tournament player- we recommend you having a go at pokerstars mtts".



Lol i shouldn't be laughing at this serious b******t Pokerminds giving u guys.
But how you bring it Big Smile Big Smile
How many players from bankrollmob are having problems like this with Pokerminds,...
Do they have live chat...
If sooooo i say all at 6pm chat box ore emailing them (bombs) Big Smile

     
  15-Oct-14, 14:09   #12
  0 
Heskor 
Joined: May '13
Location: Mauritius
Age: 25 (M)
Posts: 2659
hmm sad you guys are having problems that is why i am wary of new sits and takes some time before joining though this one is better never heard of that one, win and you don't even get your buy in back lol. So maybe see after one month if they still getting problem then i thin k it will be time for you to move on and go back to traditional sites though you will not receive bonus but more chance of making money and no hassles from them!

     
  15-Oct-14, 18:12   #13
  0 
qzmag 
Joined: Nov '11
Location: Romania
Age: 27 (M)
Posts: 704
Hello,
Just got a reply from them.

"
Hello,

We forwarded your email to our technical team.

Regards,

PokerMinds Support "

Hope they will give the money back and
they won't close the site after not even 3 months.
Ball poker lasted almost 2 years.

Have a nice day / night and GL.

     
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