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  24-Dec-14, 15:16   #1
Urgent help needed 0 
41ig30 

Joined: Sep '10
Location: United Kingdom
Age: 26 (M)
Posts: 148
It's about Pokerstars

when i try to log in from the computer it says that i am logged on another computer
When i try to log from the phone, the same thing, but i only use these 2 to play
What should i do?

     
  24-Dec-14, 15:19   #2
  0 
SimonKessel 

Joined: Nov '14
Location: Netherlands
Age: 20 (M)
Posts: 4
Have you tried to delete the app, and then log in from your computer?

     
  24-Dec-14, 15:25   #3
  0 
LebronHEAT 
Joined: Jul '13
Location: Germany
Age: 22 (M)
Posts: 228
If nothing will work, just write the support obviously.
I heard PS Support ist really good

     
  24-Dec-14, 15:53   #4
  0 
pinotte 
Joined: Jun '13
Location: Canada
Age: 73 (M)
Posts: 3494
If i were you i would write PokerStars support immediately.

If they tell you that you are log from another computer it could just be a mistake but it also can be someone else that got your password and playing with your account.

I wish its not the case but dont loose time in trying anything else.

Good luck to you . Confused Confused Confused Confused Confused

     
  24-Dec-14, 16:22   #5
  0 
StheP 

Joined: Oct '14
Location: Serbia
Age: 26 (M)
Posts: 3117
disconnect phone from internet, and try to log in on pc... if you still cannot log in and it says that you are log in on another device, contact support imideatly, and change password Blink hope it will work without support Blink

     
  24-Dec-14, 16:41   #6
  0 
xgcsnippy 

Joined: Jan '13
Location: Canada
Age: 38 (M)
Posts: 1066
I only get that message when I have been playing on my phone then log onto my computer too soon. Sometimes there is a delay in the logoff process but if you have been completely logged off on both ends and still get that message then someone has gotten your password and account information!


     
  24-Dec-14, 17:20   #7
  0 
arsenej1 

Joined: Mar '09
Location: Canada
Age: 28 (M)
Posts: 3018
Happends to me all the time since i play on phone tablet and laptop. Could be a login loop were u were left not qctive ro long and the logout got fucked up. Write support theyll log u out from thrre end

     
  24-Dec-14, 19:22   #8
  0 
pochui 

Joined: May '08
Location: Lithuania
Age: 32 (M)
Posts: 8638
ususally it's nothing serious... stars call it "hanging login"... it means that you didn't log out properly from somewhere you have been playing.
write to support and they will log you out from other device.

------------
Posted by SimonKessel:
Have you tried to delete the app, and then log in from your computer?

holy crap for a moment i thought retribution was back

     
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