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  14-Jan-15, 15:08   #1
NETBET POKER Disconnection after asking for Advent calender prizes 0 
jasoncashton 
Joined: Sep '08
Location: Canada
Age: 40 (M)
Posts: 66
Ive been waiting patiently for support to be online to ask about the advent calendar prizes, finally there online so I ask and as soon as I say the 4 prizes I won I was mysteriously disconnected and now it says I cannot loggin, ive logged in every day since the advent calendar and never an issue, has anyone else been booted for asking for there prizes????

Edited by jasoncashton (Wednesday, January 14, 2015 @ 15:10 GMT)


     
  14-Jan-15, 15:24   #2
  0 
demodawggy 

Joined: Feb '12
Location: Canada
Age: 56 (M)
Posts: 5682

...yes,....does sound rather curious to me....! How DARE you ask for your prizes....???! Spade



     
  14-Jan-15, 15:57   #3
  0 
jasoncashton 
Joined: Sep '08
Location: Canada
Age: 40 (M)
Posts: 66
ya and its not even much, ime still unable to loggin, one of my prizes was a $10 bonus and I was waiting for it so I could deposit and use it.......guess its back to PS.....

     
  14-Jan-15, 20:07   #4
  0 
klash23 
Joined: Mar '12
Location: United Kingdom
Age: 38 (F)
Posts: 2243
Bankrollmob are usually pretty good with their paying out of prizes so maybe you should ask admin, if you haven't already, I am sure they will sort it out for you if there is a problem.
....and Demo,as usual,-you are crazy. Smile

     
  15-Jan-15, 14:28   #5
  0 
jasoncashton 
Joined: Sep '08
Location: Canada
Age: 40 (M)
Posts: 66
ime not worried about the petty prizes, ime more concerned with logging back in so I can play poker. Ime just upset that I loggin and play real money poker there everyday and the second I mention something free I get booted......

     
  15-Jan-15, 14:58   #6
  0 
Heskor 
Joined: May '13
Location: Mauritius
Age: 25 (M)
Posts: 2659
Hmm if you get disconnected and you did not win the prize then you did not , but if you find that the prize has been credited like by an email but not on the software then yeah they are wrong and they will need to give you the winnings, but you can ask support at netpoker either way and they would be able to help you, anyway good luck at the tables have fun playing and crush the tables and make the fish donate their money to you!

     
  15-Jan-15, 16:51   #7
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 39 (F)
Posts: 10034
If you won the prize and you have accepted it (cause you had to choose of keeping it or not
and the time frame was a small one, i think two hours), then if you still havent got it
and you have problems connecting, send them an email. (try uninstall and then install again
after you have cleared your pc from cookies, cache, etc.)

     
  15-Jan-15, 19:36   #8
  0 
agramenon 
Joined: Nov '14
Location: South Africa
Age: 41 (M)
Posts: 26
I only received points... some odd 1700 or so. With no VIP store to spend it at and nothing else you can do with it, its rather similar to a white elephant if you've ever had one of those.

That said I do like NetBet fol their freeroll festival there's always something to play and rebuild that bankroll. They rank 2nd next to winner poker (you just cant beat free cash), in my top list of favorites on iPoker. iPoker is by far my favorite network as well, software is dodgy but always fun and the many variations on the same theme is entertaining.

     
  16-Jan-15, 11:05   #9
  0 
netbet 

Joined: Jan '15
Location: United Kingdom
Age: 35 (M)
Posts: 3
Posted by jasoncashton:
Ive been waiting patiently for support to be online to ask about the advent calendar prizes, finally there online so I ask and as soon as I say the 4 prizes I won I was mysteriously disconnected and now it says I cannot loggin, ive logged in every day since the advent calendar and never an issue, has anyone else been booted for asking for there prizes????


Hello Jason,

Can you please give me your Netbet username?

Thank you,
Team Netbet

     
  16-Jan-15, 14:23   #10
  0 
jasoncashton 
Joined: Sep '08
Location: Canada
Age: 40 (M)
Posts: 66
PSR67011542 ....now support tells me there is no record of me even playing the advent calendar....what a crock...

     
  16-Jan-15, 17:02   #11
  +1 
netbet 

Joined: Jan '15
Location: United Kingdom
Age: 35 (M)
Posts: 3
Hello Jason,

When did you apply for our Advent Calendar prizes? This promotion ended on the 25th of December.

In addition, the prizes were credited automatically, so you should have noticed instantly if you didn't receive them for some reason.

We assure you that no one is booted when asking for prizes. Our records show that you have logged in to your account without any problems these days.

The NetBet support have checked the system already, but they couldn't find any records of you applying for the Advent Calendar.

We have no reason not to credit the rewards, even the physical prizes have already been shipped to the lucky winners.

If you have further concerns, please get in touch with our support team.

We wish you a great poker year. See you at our tables!

Team Netbet

     
  17-Jan-15, 14:59   #12
  0 
jasoncashton 
Joined: Sep '08
Location: Canada
Age: 40 (M)
Posts: 66
wen you win the prize the little box says that if the prize isn't credited it will be credited 4 weeks after the end of the calendar date. hard enough to make money at online poker with all the fraud out there...what I don't understand is why hold back my prizes and say I didn't register?

------------
Posted by netbet:
Hello Jason,

When did you apply for our Advent Calendar prizes? This promotion ended on the 25th of December.

In addition, the prizes were credited automatically, so you should have noticed instantly if you didn't receive them for some reason.

We assure you that no one is booted when asking for prizes. Our records show that you have logged in to your account without any problems these days.

The NetBet support have checked the system already, but they couldn't find any records of you applying for the Advent Calendar.

We have no reason not to credit the rewards, even the physical prizes have already been shipped to the lucky winners.

If you have further concerns, please get in touch with our support team.

We wish you a great poker year. See you at our tables!

Team Netbet

if this kinda thing is going to happen to me over advent prizes you better close my account asap cause ill never play real money games there again, to risky. you guys might say I didn't make a deposit when I did......

Edited by jasoncashton (Saturday, January 17, 2015 @ 15:10 GMT)


     
  18-Jan-15, 14:59   #13
  0 
jasoncashton 
Joined: Sep '08
Location: Canada
Age: 40 (M)
Posts: 66
my account is still open ??????please close it....

     
  19-Jan-15, 14:38   #14
  0 
jasoncashton 
Joined: Sep '08
Location: Canada
Age: 40 (M)
Posts: 66
still open.......please close my account??????

     
  19-Jan-15, 18:43   #15
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 39 (F)
Posts: 10034
No big deal if they dont close your account. just uninstall the software from your computer
and thats it.
Also i dont think this is the place asking for an account to b closed.
You should send an email to the site with your request.

     
  19-Jan-15, 19:13   #16
  0 
zeroster 

Joined: May '11
Location: United Kingdom
Age: 51 (M)
Posts: 1372
Posted by jasoncashton:
still open.......please close my account??????


They aren't going to close it through a request in an affiliate forum are they? They have no proof that you are who you say you are on here.

If you want it closed fire an email off to support and ask them to do it.

     
  19-Jan-15, 21:12   #17
  0 
jasoncashton 
Joined: Sep '08
Location: Canada
Age: 40 (M)
Posts: 66
I have sent emails, meassgaes and tried online support, its not like ive tried, I have also already uninstalled the software but now I want my account closed because they no longer have my permission to keep it open. they have no choice but to close it, and if it doesn't get closed ill get the gaming commission involved, they should have checked to see who I was first.....

------------
now NETBET is ignoring me..........lol

Edited by jasoncashton (Tuesday, January 20, 2015 @ 14:46 GMT)


     
  20-Jan-15, 19:18   #18
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 39 (F)
Posts: 10034
Besides contacting the commission you are saying you can wait for a couple
of days, since you have already send the request via email.
The last time netbet was online here was three days ago, so there s a chance that
they still havent seen your posts.

     
  21-Jan-15, 09:36   #19
  0 
netbet 

Joined: Jan '15
Location: United Kingdom
Age: 35 (M)
Posts: 3
Hello Jason,

Can you please send us an email with the following:

- username/nickname;
- DOB;
- complete name;
- e-mail address (used for registration);
- reason (a short description).

Please note that we don't process requests via affiliate forums and up until today, there's no email from your behalf. Once we have all of the above, your account will be closed ASAP.

Thank you,
Team Netbet

     
  4-Feb-15, 14:36   #20
  0 
jasoncashton 
Joined: Sep '08
Location: Canada
Age: 40 (M)
Posts: 66
ide say thank you but..........

     
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