Joined: Dec '10
Location: United Kingdom
Age: 36 (M)
Posts: 3
Hi guys I feel the need to write this post because I have unbelievably just been conned by fullflushpoker.com. I deposited $50 to their site and have played for 3 days. I got my account balance up to $160 dollars and then I tried to withdraw...... This is when I kept getting problems, a guy on live chat call Jarod always appears, he asked me for documents including my card picture front and back, passport etc etc, standard but then also an authorisation form, on it they asked for full card number and the cvv code. I signed the form but refused to ive the code out like this. Anyway they received all the information and told me it is ok to withdraqw. Now I try again and Jarod again tells me now I have to rake more, he told me I had only raked $9.99 and that I could only withdraw my money once I had reached $100 rake!!!!! It is one thing after another.And when I try to speak kindly to him he is so rude and says like that's your fault, your obviously not reading the terms etc etc. I don't know where to take this or who to speak to . Cn anyone please help me
Joined: Jan '15
Location: South Africa
Age: 30 (M)
Posts: 2
Was it a normal deposit or some or other bonus with it? If no bonus then this makes no sense, go through their T and C and find out of it's true, if so what is the reason. Doubt they will help you if something dumb is in their T and C, but at least you can help other to avoid the site or think twice before trusting them with money.
Joined: May '08
Location: Lithuania
Age: 39 (M)
Posts: 10090
i think they put a full flush of BS on you.
imho it's better to stick with large rooms/brands- at least once they put a con act on you it's epic and spectacular (like black friday). small rooms just talk and act BS and then they disappear quietly and open up with similar name to start everything over again.
Joined: Dec '10
Location: United Kingdom
Age: 36 (M)
Posts: 3
so they gave me a 10% sign up bonus of 5 dollars, I said they could keep that, I have played 34 10 dollar his sngs and 14 20 dollar ones. to say I need to play for ten times this amount before I can withdraw is ludacris , and to withdraw I must pay a fee of 36 dollars , they are being rude and aggressive when I ask for guidance .
Joined: Oct '11
Location: Sweden
Age: 32 (M)
Posts: 1410
You basically need to play games for roughly $6,200 to be able to withdraw your money. Seing as that money is basically lost to you if you don't, I'd say just keep at it on those $20 SnG's and try to build up your bankroll even more. You have to play around 280 games then so it'll take you some time but if you get your roll big enough you could always move up in stakes to get the rake quicker. I mean, you've already lost your money so you have no more to lose by giving it a shot with a pretty agressive bankroll management and just maybe get rewarded for it.
Now, when you've done all of this, if they're still screwing with you, just tell them to f*ck off and leave the place for good.
Joined: Mar '12
Location: United Kingdom
Age: 45 (F)
Posts: 2261
The fees to withdraw are quite high but I think the fees to withdraw via skrill could be cheaper. I don't understand why you can deposit from a debit/credit card but can't withdraw on it. If it is in the T&Cs then not much you can do but if it is not you will have to go to support and tell them you intend to tell your story on all the poker forums.One thing I have found is a business does like people complaining on sites such as Twitter and Facebook,so if they have a site like that then get on there and complain,a lot! maybe also see if you can find who runs/represents them and message them. If you have better things to do then just accept that you have made a $50 mistake and play elsewhere.Good Luck.
Joined: Jun '13
Location: Canada
Age: 80 (M)
Posts: 3700
I had the same problem wwith this site, dont let them just like that keep sending them mails and live chat and ask to talk with asupervisor. It took me a lot of time mails,live chat and phone calls.
If you had bonus deposited in your accout tell them in writing to take of the bonus out of your account.
They eventually paid me and it cost me $36.00 fee but i did not lose all my money. God luck to you.
Joined: Mar '09
Location: Greece
Age: 47 (F)
Posts: 14136
Never take a bonus without reading the full terms for it no matter what the site is. (especially the small ones) And even after that, ask the support about it and the conditions, andkeep the chat history cause they may have altered something. Why you didnt pick another bigger site to deposit your money?
These 'smaller than my basement' pokersites are the biggest indian givers of the world. BRM affiliate 4 so many of them without managing to take a good look at their operations, financial merits and overall usefulness that I started to not care about the new promos we get time to time. Too much hassle.
