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  10-Mar-15, 16:23   #1
My account has been reopened Duckpoker 0 
ooASoo 

Joined: Sep '14
Location: Morocco
Age: 49 (M)
Posts: 28
Today my account is now accesible Worship Worship Worship after 10 days.Thanks to all Mobster who supported my Thumbs Up Thumbs Up

     
  10-Mar-15, 16:32   #2
  +1 
crash58 
Joined: Oct '08
Location: Canada
Age: 58 (M)
Posts: 2423
congrats, but i really don't understand why you would even want to play at that site, after the way they treated you, i think it's time to say good bye duck. Big Smile

     
  10-Mar-15, 16:47   #3
  0 
DirkSchering 

Joined: Oct '14
Location: Germany
Age: 26 (M)
Posts: 29
I gave up after 20 days. I dont understand why they dont answer my emails.

The only thing I going to do is write an formal complain to the Kahnawake gaming commission, suggest everyone who has problems there does it, so they will get an better support team or lose there license..


     
  10-Mar-15, 17:16   #4
  0 
Heskor 
Joined: May '13
Location: Mauritius
Age: 25 (M)
Posts: 2659
Cheers mate glad your account reopened but still i will be wary do not deposit too much there who knows what might happen again give it some time let the become a good business model and then you can join and deposit and reap the benefits rather than use them now and tilt and lose all your money, anyway hope you have fun and good luck at the tables make some money and cashout from there cheers peace out mate !

     
  10-Mar-15, 17:23   #5
  0 
pinotte 
Joined: Jun '13
Location: Canada
Age: 72 (M)
Posts: 3445
I understand that your account has been reopened. However correct me if i am wrong but your post let me believe that the money you won is coming from freerolls Question Question

If its the case you will have to make many points in order to be able to cash out from there.
Its very nice to be able to play but if you cant cash out its like play money. Confused Confused Confused

     
  10-Mar-15, 18:19   #6
  0 
ooASoo 

Joined: Sep '14
Location: Morocco
Age: 49 (M)
Posts: 28
Pinotte when I want to make a withdrawal then i will make first a deposit Smile
but i'm watting firstly that my bankroll reach 5000 Dollar

     
  10-Mar-15, 19:11   #7
  +1 
pinotte 
Joined: Jun '13
Location: Canada
Age: 72 (M)
Posts: 3445
Posted by ooASoo:
Pinotte when I want to make a withdrawal then i will make first a deposit Smile
but i'm watting firstly that my bankroll reach 5000 Dollar


Ok but i just wonder if you have seen this rule.

5.3 All ‘Real Money Freeroll’ related withdrawals require players to earn 30 Player Points per $5 in Freeroll winnings. Until the Player Points requirements are met, players may make withdrawals equal to any real money deposits that have been made.

     
  10-Mar-15, 19:59   #8
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 39 (F)
Posts: 9657
At the end all ended up well and you got your account back.
pinotte is referring to the playthrough requirement for all the freeroll winnings in duck poker.
One you should be aware of.
I dont know if you were joking about the 5k and then cashing out or not,
but i would never wait for my bankroll to reach that high, before requesting a cash out,
in a site like this one Smile

     
  10-Mar-15, 20:10   #9
  0 
ooASoo 

Joined: Sep '14
Location: Morocco
Age: 49 (M)
Posts: 28
For exemple for withdrawal

you win $30 in freeroll you must earn 180 PP and additional a deposit with $30 ??

I atteind 210 PP in five months

then I'll never take my money or in 10 years Aww crap!

Edited by ooASoo (Tuesday, March 10, 2015 @ 20:16 GMT)


     
  10-Mar-15, 20:31   #10
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 39 (F)
Posts: 9657
You will have to start playing more to get the points needed Smile

     
  10-Mar-15, 21:12   #11
  0 
TheMachineQC 

Joined: Apr '10
Location: Canada
Age: 27 (M)
Posts: 1877
"TheMachineQc
2015-03-01
À : DuckPoker Support
Hi,

I have reached over 600 points, I would like to know if I qualify for a withdrawal now?

Thank you"

How comes they didn't answer in 9 days? I have raked quite a bit on this site, why are they ignoring me? I have no other way to confirm if I have made enough...

I'm at 650 points now, I guess if they don't answer soon I'll just try to cashout and see if it works. lol

     
  10-Mar-15, 21:20   #12
  0 
Chigas1980 
Joined: Aug '13
Location: Belarus
Age: 36 (M)
Posts: 17
That`s a good idea. I made withdrawals from Duck`s, maybe 5 or 6 times and if they submit it was about 3 days, if not I made a reverse and play further... Waiting for the supports` answer is taking much longer...

     
  10-Mar-15, 21:33   #13
  0 
pinotte 
Joined: Jun '13
Location: Canada
Age: 72 (M)
Posts: 3445
You already made a few cash out so you should know very well the requirements.

I just wonder why you are asking them if you qualify just make a cash out request and you will see.

I dont know why they would not pay you since they already do and you are a regular player of the site they just cant refused. Smile Smile

     
  10-Mar-15, 22:30   #14
  0 
Chigas1980 
Joined: Aug '13
Location: Belarus
Age: 36 (M)
Posts: 17
As I sad, already, the support on this room is Aww crap! and their rules also, but I have a not bad bankroll there, so have no choise play or not... I won about 300 $ in freerolls and need many points to cash out them, so I decided just play with this money and try to win more. There`s another thing about this room, they don`t give you points when you play the new SNG and MTT from AC for example...

     
  10-Mar-15, 22:38   #15
  0 
TheMachineQC 

Joined: Apr '10
Location: Canada
Age: 27 (M)
Posts: 1877
Well, I have made 104$ playing freerolls, that means 21*30 points = 630 + 30 for the BRM NDB = 660.

I just hit 663 points and made a withdrawal request. It should work. If it doesn't and they don't answer my mails though I can't do anything more... Confused I'll just wait and see I guess.

     
  10-Mar-15, 23:00   #16
  0 
av1966 
Joined: Mar '09
Location: Portugal
Age: 50 (M)
Posts: 1500
Hello my friends
There are to many people with problems with Diuck Poker so they will not see the colour of my money but and glad that the things turn on your way ooASoo

Hopefully they will let you cash out TheMachineQC LET US KNOW HOW IT WENT Worship Worship

Wish you all the best luck at the poker tables Worship Worship

Don´t forget to be happy and enjoy life

     
  11-Mar-15, 23:15   #17
  0 
TheMachineQC 

Joined: Apr '10
Location: Canada
Age: 27 (M)
Posts: 1877
"Hi TheMachineQc,

Thank you for playing at DuckPoker.

We are pleased to inform you that your recent withdrawal request for the total amount of 222.00 USD has been processed.

Depending on the payment processor, it might take a few business days for the funds to be available in your account.

Good luck at the tables!

Regards,

DuckPoker.com
Putting Players First"

Looks like the requirements were met! Smile Finally Im gonna be able to play and not have to care about choosing games where I get points (their MTTs didnt give any since they partnered with AC and that's what I'm best at)

But They should really either answer players when they ask questions about it like they used to or add something inside the cashier where you can verify if your balance is frozen because of freeroll free roll winnings or not... They ask us for feedback then when we point out issues like this they ignore us. They really have a lot to learn about customer service.

Edited by TheMachineQC (Wednesday, March 11, 2015 @ 23:25 GMT)


     
  12-Mar-15, 00:43   #18
  0 
pinotte 
Joined: Jun '13
Location: Canada
Age: 72 (M)
Posts: 3445
Good result of you cash out request. You are making very good on this site and even if there customer services is very bad it would not be a good move for you to quit it.However IMO you should cash out more often and nt leaving much money there.
Wish you continue your good run there. Thumbs Up Thumbs Up

     
  12-Mar-15, 13:02   #19
  0 
cyplius92 
Joined: Nov '09
Location: Lithuania
Age: 49 (M)
Posts: 3
they obviuosly suck at withdrawals and communicating, but still, if not a scam, It's an easy money and a lot of fishes out there

     
  12-Mar-15, 13:21   #20
  0 
MIGO14 
Joined: Mar '11
Location: Germany
Age: 47 (M)
Posts: 1231
Hmm, also have an account at Duck Poker, but only with a few $ from the last leadeboard. After reading everything regarding the cashout problems/requirements I guess its not worth the time to play there (with having a lot of other options/rooms to play).

     
  13-Mar-15, 15:00   #21
  0 
luisexy69 

Joined: Jan '12
Location: Portugal
Age: 25 (M)
Posts: 405
ooASoo if you know the requirements and know that you need to make points to cash out, why you want make a first deposit, you can but you will need to make the points, make the deposit not alow you make a cash out, but for my experience in that room, if you have a small, like $100 or $150 dollars you make points enought maybe in 2 or 3 months and cash out then, if you have more money that you win in freerolls, you will get a long wait until you can make a cashout.

TheMachineQc nice job, now is put some of that money in a decent room and go further and win more, for what i saw you have reach the top-3 of the leaderboard on that room and after maybe 2 months have the points to cash out is a good thing.

Enjoy sun and life, keep playing safe.

     
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