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  23-Mar-15, 20:17   #1
thanks for nothing pokerstars 0 

Joined: Apr '12
Location: United Kingdom
Age: 47 (F)
Posts: 485
Dear jomull57,

You recently received an email regarding a '$5 Instant Credit' offer. This email was not intended for you and was sent in error.

We apologise for any confusion caused and you will unfortunately not be able to take advantage of this offer on this occasion.


  23-Mar-15, 20:54   #2

Joined: Jan '12
Location: Portugal
Age: 27 (M)
Posts: 405
Hi mate.

Yes is hard to heard and get know of that stuff, but why you dont send them a message to know if they will put some compensation for this thing that apear, and talk to them, that you thought using the money to play some tournaments and get up on the bankroll, see what they say about maybe give to you a ticket for some tournament, or something to compensate you, I'm just saying.

Enjoy sun and life, keep playing safe.

  23-Mar-15, 21:20   #3

Joined: May '11
Location: United Kingdom
Age: 53 (M)
Posts: 1372
Yeah same happened to me over the weekend. Numerous email and complaints to support gained me nothing.

Told them that I would have expected customer goodwill to be worth more than $5 but they didn't bite.

  23-Mar-15, 23:29   #4
Joined: Mar '09
Location: Portugal
Age: 52 (M)
Posts: 1688
That is hard and a total shame

It wasn´t your mistake was theres so the right thing that pokerstars should have done was to stick with the email offer and give you the bonus

That kind of actions don´t make the site look good Aww crap! Aww crap! sometimes being the market leader makes them to snob to there customers Aww crap!

Don´t forget to be happy and enjoy life

  24-Mar-15, 06:44   #5
Joined: May '08
Location: Germany
Age: 46 (M)
Posts: 696
That one of the reason that I decide not play on stars anymore.My last game on stars was for many years.I really hate this site.And what you tell happens every year.So stars get no one fkn cent from me

  24-Mar-15, 10:32   #6

Joined: May '08
Location: Lithuania
Age: 34 (M)
Posts: 10089
rumours in the streets of north korea go that pokerstars is testing an roi of a new mass luring of cash campaign that can be summed up in short "offer amazing deposit bonus, wait for a deposit, cancel the deposit bonus, don't allow to withdraw"... probably this was part of that promotion.

  24-Mar-15, 14:44   #7
Joined: May '13
Location: Mauritius
Age: 27 (M)
Posts: 2688
haha hard luck you r luck looks to be really out even when you looks like you have won something they take it away and you can no more earn money lol , it did not happen to me but knowing myself and having just read that i think some s**t will happen to me too lol, as my luck is running out, bleeding lots of chips recently and cannot do nothing and have taken a break and only played freeroll for most part, anyway good luck and have fun!

  24-Mar-15, 15:30   #8
Joined: Mar '12
Location: United Kingdom
Age: 40 (F)
Posts: 2249
You would think that Pokerstars would turn a mistake into a public relations advantage and at least honour the email for those that wanted the $5.
If they had sent the email to millions of people then just change the terms and add a play through or max winnings on the $5 but surely a billion dollar company can come up with a better solution than they did. Smile

  24-Mar-15, 17:17   #9
Joined: Oct '14
Location: Germany
Age: 36 (M)
Posts: 429
That is really unfortunate from Jokerstars and I feel deeply sorry for you. I think that mistakes can happen anywhere and I dont blame them for it, but it was there mistake and they should have to live with it and give you that.

  24-Mar-15, 17:27   #10
Joined: Mar '09
Location: Greece
Age: 41 (F)
Posts: 13333
Not hard to make a mistake of that kind. But i agree with leno's comment here.
They should have given you the bonus after all. And not that it was a big one.
But on the other hand, who knows what was the real criteria for them to give the bonus and how
many they were entitled for it. So that could have added up to some considerable amount of money.

  24-Mar-15, 18:45   #11
Joined: Jun '13
Location: Canada
Age: 75 (M)
Posts: 3700
Here in the Province of Québec we have a law that a store have to respect the prize that is on the product. Let say you buy something priced on the shelf at $8.99 than you come to the cash and it show $10.99 than you dont have to pay for this article if the price on the shelf is over $10.00 and there is a miistake at the cash then they have to give you a rebate of $10.00. Based on that i suppose that pokeStars should have paid for is mistake. But there business is not based here so they can do wathever they want. Aww crap! Aww crap! Aww crap!

  25-Mar-15, 01:58   #12
Joined: Mar '15
Location: Netherlands
Age: 28 (M)
Posts: 20
that's indeed a sucky thing to do, at least they could offer you the same or something simelair for the deception even if it was not intended.

  25-Mar-15, 03:47   #13

Joined: Jan '13
Location: Philippines
Age: 52 (F)
Posts: 857
thats your favorite pokersite and i dont know why u are complaining for me i dont usually play anymore on that pokersite i know something about them know but no need to post here...

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