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  3-Aug-15, 16:47   #1
888 "we owe you an explanation" 0 
xxxpokerxxx1 

Joined: May '08
Location: Canada
Age: 40 (M)
Posts: 940
we owe you an explanation.

You may have noticed that we’ve been experiencing technical problems during the last few days, which may have meant that some of your games were interrupted.

We’re really sorry if this was the case and know how frustrating this must have been for you.

We want to assure you that our players are our number 1 priority, which is why our 888poker technical support team has been busy working round the clock to fix these problems as fast as possible.

The silver lining, We’re giving you a $5 cash bonus to try and make up for some of the hassle.

If you’d like to discuss it further with a member of the team, please feel free to send an email to support@888poker.com and we’ll get back to you within 72 hours.

Nice of them,eh? all I was doing was those days was freerolling Thumbs Up Thumbs Up

     
  3-Aug-15, 17:09   #2
  0 
Weaponone 
Joined: Jul '15
Location: Canada
Age: 39 (M)
Posts: 20
I played a tourney that day and they gave me 5$ as well! they gave EVERYONE 5$ those guys know how to appologize! lol the disconnection problems worked in my favor and I cashed in the tourney I was in because of all the disconnects! lol so I was on top for the day.

     
  3-Aug-15, 17:24   #3
  0 
pinotte 
Joined: Jun '13
Location: Canada
Age: 72 (M)
Posts: 3445
I sent them two mails with a screenshots of the game i was playing when i was disconnected and both time the next day they sent me a mail like your and telling me they had deposited $5.00 in my account. And another day i again received a mail like that and in this one they were giving me a ticket for a $1,000.00. Very nice from them to take care of their customers. Big Smile Big Smile

     
  3-Aug-15, 17:37   #4
  0 
xxxpokerxxx1 

Joined: May '08
Location: Canada
Age: 40 (M)
Posts: 940
there great! I guess maybe I should make a deposit soon,its been 2 years or so since my last one,the thing is I do seem to do better,bye earning my roll,instead of depositing. I love a site that gives you free stuff when they screw up.

     
  3-Aug-15, 17:38   #5
  0 
IceQueenAce 
Joined: Feb '13
Location: United Kingdom
Age: 40 (F)
Posts: 2182
oh man that's why I should play 888 more!!

I think they have been dos'sed. party getting dossed too and they have responded by adding $20k to some games on sunday

     
  3-Aug-15, 17:40   #6
  0 
crash58 
Joined: Oct '08
Location: Canada
Age: 58 (M)
Posts: 2423
i've gotten this email twice before saying they were sorry for tech issues, but they never offered me any money or tickets. Aww crap!

     
  3-Aug-15, 18:21   #7
  0 
demodawggy 

Joined: Feb '12
Location: Canada
Age: 56 (M)
Posts: 5577

... Angry< I hope they're as nice to players on partypoker now that they have aquired THAT mess... Big Smile

... Angry< I was in a knock out tourney this morning and got a wicked hand and would have knocked 1 or 2 out.....THEN.....it disconnects JUST as I'm moving the cursor to bet....!!! Angry

... Angry< Intermitant disconnections throughout the game,...and right in the middle of TWO killer hands I would have won...!!!

...Half on tilt,....I shoved my AK against a K on the flop,...got an A,...but buddy clobbered me with 3 kings... Angry< Gone.....

...If it's not one thing on pp,...it's another....
Aww crap!

     
  3-Aug-15, 18:30   #8
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 39 (F)
Posts: 9663
That is the way they all should treat their customers.
Either freerolling or not Smile
They give free money for connection issues, and others dont even give money,
when you request cash outs. Smile

One of the reasons that 888 poker for a long time now is a "here to stay" poker site.

     
  3-Aug-15, 22:40   #9
  0 
damosk 
Joined: Feb '11
Location: United Kingdom
Age: 52 (M)
Posts: 4711
It's intersting how different people have different views generally based on their own personal experiences with the support staff offered by the major poker and gambling sites. This thread compared to a similar one praising Stars makes me wonder what it's all about!

     
  3-Aug-15, 23:49   #10
  0 
xxxpokerxxx1 

Joined: May '08
Location: Canada
Age: 40 (M)
Posts: 940
my experiences so far have always been good with support at 888,every time I have had any issues it was fixed so I was satisfied or at least some what happy.

     
  4-Aug-15, 08:16   #11
  0 
shokaku 

Joined: May '08
Location: Germany
Age: 51 (M)
Posts: 6208
Of cause it is mostly the personal experience that forms the view on such support structures. Maybe additionaly the reaction time of that support, and the oppinons of other, trusted players.

     
  4-Aug-15, 16:25   #12
  0 
klash23 
Joined: Mar '12
Location: United Kingdom
Age: 37 (F)
Posts: 2243
I got a similar email as well but cannot remember getting any technical problems lately Smile Not complaining....though I would be if I was in a good position. Smile I have noticed quite a few problems with PP though and heard nothing from them. Smile

     
  5-Aug-15, 10:38   #13
  0 
bowie1984 

Joined: Apr '12
Location: Hungary
Age: 32 (M)
Posts: 4440
Posted by shokaku:
Of cause it is mostly the personal experience that forms the view on such support structures. Maybe additionaly the reaction time of that support, and the oppinons of other, trusted players.

Any place which does not carry a live chat is starting on the wrong foot with me tbh. But then I meet the most inept, outsourced wagefighters on these - who could not solve 2+2=4 and I am begin to cry for a capable offline support.

     
  5-Aug-15, 15:29   #14
  0 
DaCapo71 
Joined: Aug '10
Location: Germany
Age: 45 (M)
Posts: 1592
Verry nice support from 888 Thumbs Up To get a Little Bonus as a free gift for a freeroller was really good. I played the splash promo freerolls and got nothing and the software freezed every time Big Smile

     
  6-Aug-15, 12:41   #15
  0 
komika6 
Joined: Aug '11
Location: Bulgaria
Age: 39 (M)
Posts: 6
hello,freerolls and got nothing and the software freezed every time Big stupid gaem
Aww crap!

------------
sorri bad dad,may inglihs no good

Edited by komika6 (Thursday, August 06, 2015 @ 12:57 GMT)


     
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