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  16-Jul-16, 06:09   #1
Partycasino 0 
ivanjkp 

Joined: Jul '13
Location: Serbia
Age: 34 (M)
Posts: 297
I got in my promotions before few days this promo deposit 10$ or more and...

Hi ivanjkp,
Welcome to our Summer Fiesta promotion.
To get you in the party mood we’re giving you an extra 20 free spins on Aztec Gold when you deposit every Tuesday, Thursday or Saturday!
Promo starts: Tuesday, 12 July 2016 06:00 ET
Promo ends: Saturday, 30 July 2016 17:59 ET

At partycasino we’re celebrating summer and throwing a fiesta!

To get you in the party mood we’re giving you an extra 20 free spins on Aztec Gold* when you deposit every Tuesday, Thursday or Saturday!

Make a deposit during party days using code SUMMERFIESTA for an additional 20 free spins!

Don’t forget you only have until midnight (CET) on each day to claim.

Promotion period: 00:00 – 23:59 (CET) every Tuesday, Thursday and Saturday between 12th - 30th July 2016

I make deposit and dont get free spins a ask live support wtf is going on and some rude guy tell me no free spins for you you are not eligible sir
i ask why i get promo and when i deposit you tell me no free spins for me ?
and he tell me i told you what i have end off story ....


Attached Imagesdont understand.jpg

     
  16-Jul-16, 10:16   #2
  0 
shokaku 

Joined: May '08
Location: Germany
Age: 51 (M)
Posts: 6231
If this is the way they deal with their customers now, i am not surprised to see their share of the market drop the way it did in the last two years. Looks like they no longer need the players at PP.

     
  16-Jul-16, 10:50   #3
  0 
vaci38 
Joined: Mar '16
Location: Macedonia, The former Yugoslav Republic of
Age: 41 (M)
Posts: 925

I got the same message in the mail , I wanted to deposit 10 euros , I think 9 euros minimum deposit , but luckily I did not do , I would be very sick if they did not give me 20 free spin , we do not have money to throw so easy , after the need to play a deposit you'll stay out of money Shock

     
  16-Jul-16, 13:47   #4
  0 
mirexxx 
Joined: Sep '11
Location: Bosnia and Herzegovina
Age: 33 (M)
Posts: 2727
I deposited all 3 days and first day got 5 eur second day got 4 eur and today got 72 EUR without wagering lool wery good promos

Attached Imagessfiesta.PNG ppsmpins.PNG

     
  16-Jul-16, 20:07   #5
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 39 (F)
Posts: 10021
mirexx is at it again hitting big time with the free spins
ivan have you checked the terms for the specific promotion.
Maybe they are having country restrictions and you are not eligible for it.
If not you should send them an email, asking we you cant get it.

     
  16-Jul-16, 23:40   #6
  0 
mratje 
Joined: May '11
Location: Netherlands
Age: 43 (M)
Posts: 4
hoi ivan i had the same problem with no spins 3 times but every time i contacted the support i got the spins within 1 minute

     
  17-Jul-16, 00:21   #7
  0 
bowie1984 

Joined: Apr '12
Location: Hungary
Age: 32 (M)
Posts: 4685
Posted by Mober:
mirexx is at it again hitting big time with the free spins
ivan have you checked the terms for the specific promotion.
Maybe they are having country restrictions and you are not eligible for it.
If not you should send them an email, asking we you cant get it.

Let's hope he buys himself something nice with the winnings.
More likely than not some country or deposit method restriction could be at fault as Mober says so...

     
  17-Jul-16, 07:09   #8
  0 
qwertolog 
Joined: Sep '14
Location: Bosnia and Herzegovina
Age: 27 (M)
Posts: 1659
Your country is eligible for bonus there, so that's a problem, but they had to told you that before you made a deposit there, that's a shame for them. And I don't know how on live chat when you contacting them didn't told you what is problem..

     
  17-Jul-16, 11:01   #9
  0 
dule-vu 

Joined: May '09
Location: Croatia
Age: 31 (M)
Posts: 3234
everything is clear here and they are big idiots!if they say,that if you see message,you can get bonus,so they must give you this bonus!what a stupid answer on live support!your money should be without any wagering requirements,so just withdraw money and dont play with your money at party poker!

     
  17-Jul-16, 16:35   #10
  0 
TheMachineQC 

Joined: Apr '10
Location: Canada
Age: 27 (M)
Posts: 2103
Weird, everytime I dealt with party's customer support they were professionnal. Sometimes the live chat support is a bit slow to give answers, but usually if you have some patience they'll solve your problem.

Have you tried getting in touch with another operator? Sometimes you just get an employee that's having a bad day I guess Blink

     
  17-Jul-16, 17:50   #11
  0 
vic75 
Joined: Sep '10
Location: Canada
Age: 37 (M)
Posts: 1959
I have the same problem as Ivan made a deposit but no free spins contacted support via email response from Party Casino. The bonus is only valid for players who can see the bonus in the "My current free spins section of their account. If you don't see the bonus targeted in My current free spins section, unfortunately your not eligible to participate in this promo.

     
  17-Jul-16, 20:23   #12
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 39 (F)
Posts: 10021
There was a restriction after all.
Not the first or the last time that sites have promotions with a bit unclear rules in first sight.
Sure there were more players "tricked" into this deposit Smile
But you can always cash out the money, so no harm done.

     
  17-Jul-16, 23:39   #13
  0 
vaci38 
Joined: Mar '16
Location: Macedonia, The former Yugoslav Republic of
Age: 41 (M)
Posts: 925

there are restrictions on many sites , but should be to tell you that you do not have a bonus because of the restrictions , I made ​​a mistake I made a deposit at a poker site thinking they 'll get bonus poker and free spin , I later realized that it was only at the casino , then I asked them and they switched me money on poker Big Smile

     
  18-Jul-16, 13:37   #14
  0 
dule-vu 

Joined: May '09
Location: Croatia
Age: 31 (M)
Posts: 3234
so as I see some people maybe deposited money at poker software and wanted free spins at casino,so maybe there was problem and in that case party is right!but as vaci38 said,you can always withdraw money if you didnt get anything!

     
  18-Jul-16, 16:46   #15
  0 
TheMachineQC 

Joined: Apr '10
Location: Canada
Age: 27 (M)
Posts: 2103
Posted by vic75:
I have the same problem as Ivan made a deposit but no free spins contacted support via email response from Party Casino. The bonus is only valid for players who can see the bonus in the "My current free spins section of their account. If you don't see the bonus targeted in My current free spins section, unfortunately your not eligible to participate in this promo.


Good to know, vic75!

Where is that "my current free spins section"? Is it in your partycasino's account on web browser? Kinda like where the riddle promotion used to be?

Does it have to be there before you make the deposit?

I don't think I was eligible for this promotion anyways but it seems like a nice one for those who can.

     
  18-Jul-16, 18:35   #16
  0 
mirexxx 
Joined: Sep '11
Location: Bosnia and Herzegovina
Age: 33 (M)
Posts: 2727
Posted by TheMachineQC:
Posted by vic75:
I have the same problem as Ivan made a deposit but no free spins contacted support via email response from Party Casino. The bonus is only valid for players who can see the bonus in the "My current free spins section of their account. If you don't see the bonus targeted in My current free spins section, unfortunately your not eligible to participate in this promo.


Good to know, vic75!

Where is that "my current free spins section"? Is it in your partycasino's account on web browser? Kinda like where the riddle promotion used to be?

Does it have to be there before you make the deposit?

I don't think I was eligible for this promotion anyways but it seems like a nice one for those who can.

Go on partycasino webrowser log in click on your username and see my curent free spin but try tomorow because is valid only tuesday thursday and saturday Dollar

------------
today 5 eur from 20 fs good Smile

Edited by mirexxx (Tuesday, July 19, 2016 @ 05:43 GMT)

Attached Imagesssfiesta.PNG here.PNG ttrfr.PNG

     
  19-Jul-16, 15:34   #17
  0 
dule-vu 

Joined: May '09
Location: Croatia
Age: 31 (M)
Posts: 3234
nice winnng Thumbs Up !is would be strange not to win few euros from 20 spins,but you never know!this slot have 50 lines and every line pay good!but 5 e is ok from 20 free spins!dont know to deposit today or not and to use this spins!

     
  19-Jul-16, 18:28   #18
  0 
mirexxx 
Joined: Sep '11
Location: Bosnia and Herzegovina
Age: 33 (M)
Posts: 2727
Posted by dule-vu:
nice winnng Thumbs Up !is would be strange not to win few euros from 20 spins,but you never know!this slot have 50 lines and every line pay good!but 5 e is ok from 20 free spins!dont know to deposit today or not and to use this spins!

yep another day i win 72 EUR from this 20 free spins hehe Dollar Dollar Dollar Dollar Cool

     
  19-Jul-16, 18:47   #19
  +1 
TheMachineQC 

Joined: Apr '10
Location: Canada
Age: 27 (M)
Posts: 2103
Hey Mirexxx! Thanks for the help about this promotion but unfortunately I don't think I am eligible for it Sad I just went there and all I see is this:

"My current free spins... You have no current free spins"

Damn it! I wanted to win free money too Smile lol

Good luck to those who can participate

     
  19-Jul-16, 21:46   #20
  0 
qwertolog 
Joined: Sep '14
Location: Bosnia and Herzegovina
Age: 27 (M)
Posts: 1659
Posted by mirexxx:
Posted by TheMachineQC:
Posted by vic75:
I have the same problem as Ivan made a deposit but no free spins contacted support via email response from Party Casino. The bonus is only valid for players who can see the bonus in the "My current free spins section of their account. If you don't see the bonus targeted in My current free spins section, unfortunately your not eligible to participate in this promo.


Good to know, vic75!

Where is that "my current free spins section"? Is it in your partycasino's account on web browser? Kinda like where the riddle promotion used to be?

Does it have to be there before you make the deposit?

I don't think I was eligible for this promotion anyways but it seems like a nice one for those who can.

Go on partycasino webrowser log in click on your username and see my curent free spin but try tomorow because is valid only tuesday thursday and saturday Dollar

------------
today 5 eur from 20 fs good Smile


There isn't free spins for meee Sad
Haha I hope next promotion I'll get bonus at PP.
congrats for you and good luck too.

     
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