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  8-Aug-16, 13:45   #1
PokerMira dumb customer service 0 
magatt966 

Joined: Jan '09
Location: Italy
Age: 46 (M)
Posts: 3676

On 4th of August I received a promotional email from pokermira advertising what follow:

"
Dear xxxxxxxxxx!

We are glad to our loyal players and want to give you a gift. A bonus of $1 has been added on your account. You can use the bonus until 30.08.2016.

In addition, you can double your deposit if refill your account by $5 with promo-code «5PLUS». After making a deposit you would receive $5 on your account immediately.

Good luck!

Sincerely,
Poker MIRA Team."


So I tried to deposit with that bonus code to take advantage of it but my deposit always got rejected because ...

"Your deposit was declined for the following reason: Specified promotional code 5PLUS is inactive."


So forwarded the original promoemail with my explanation of what was happening and they answered what follow:

"Poker MIRA Support team welcomes you.

Unfortunately, the validity of the promotional code has expired 08.07.2016.

Sincerely,
Poker MIRA support team



--------------------


Bonus expired before being released Confused Confused Aww crap! Aww crap! Aww crap! Aww crap! Aww crap!

------------
Posted by magatt966:

On 4th of August I received a promotional email from pokermira advertising what follow:

"
Dear xxxxxxxxxx!

We are glad to our loyal players and want to give you a gift. A bonus of $1 has been added on your account. You can use the bonus until 30.08.2016.

In addition, you can double your deposit if refill your account by $5 with promo-code �5PLUS�. After making a deposit you would receive $5 on your account immediately.

Good luck!

Sincerely,
Poker MIRA Team."


So I tried to deposit with that bonus code to take advantage of it but my deposit always got rejected because ...

"Your deposit was declined for the following reason: Specified promotional code 5PLUS is inactive."


So forwarded the original promoemail with my explanation of what was happening and they answered what follow:

"Poker MIRA Support team welcomes you.

Unfortunately, the validity of the promotional code has expired 08.07.2016.

Sincerely,
Poker MIRA support team



--------------------


Bonus expired before being released Confused Confused Aww crap! Aww crap! Aww crap! Aww crap! Aww crap!




Rereading myself seems like the dumb could also be me ..... maybe it's the $1 bonus that is valid til 30th of August meanwhile the 5PLUS cose has some other unmentioned expiration date Confused

Edited by magatt966 (Monday, August 08, 2016 @ 14:11 GMT)


     
  8-Aug-16, 14:25   #2
  0 
Tony_MON7ANA 

Joined: Mar '14
Location: Japan
Age: 42 (M)
Posts: 3644
The email statements by PokerMira representatives were poorly written and misleading. I think they need to reevaluate performance levels of their staffs.

Edited by Tony_MON7ANA (Monday, August 08, 2016 @ 14:29 GMT)


     
  8-Aug-16, 14:36   #3
  0 
TheMachineQC 

Joined: Apr '10
Location: Canada
Age: 27 (M)
Posts: 1877
Agreed, terrible promotion, super bad customer service, and promotions that end before they started. I would never deposit on a small room like this one, personally. I'd rather build up from nothing or don't play there at all.

Good luck poker mira members ;0

     
  8-Aug-16, 15:03   #4
  0 
pinotte 
Joined: Jun '13
Location: Canada
Age: 72 (M)
Posts: 3445
Yes for sure it is very clear that the $1.00 bonus is valid until the 30th. But for the deposit code they don't give any expiry date in the promotion mail.

It is a very bad way soliciting of someone for a promo and don't tell him the date of termination.

IMO that they should have make an exception and accept the $5.00 bous which is not very much it is only prove they don't care about their customer. Aww crap! Aww crap!

     
  8-Aug-16, 21:01   #5
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 39 (F)
Posts: 9657
Probably it is like you said and the offer until the end of the month was only
for the 1$
You were sent the email on 4th of August, so it was active till 7th of August for the
5$ bonus.
They should have been more clear about this.

     
  8-Aug-16, 22:44   #6
  0 
bowie1984 

Joined: Apr '12
Location: Hungary
Age: 32 (M)
Posts: 4440
Well, they would not be the first gambling firm who's having some sneaky terms when it comes to promotional materials, but the fact that they intentionally trying you mislead with these expiry dates is just straight up shameless...

     
  9-Aug-16, 09:47   #7
  0 
vaci38 
Joined: Mar '16
Location: Macedonia, The former Yugoslav Republic of
Age: 41 (M)
Posts: 657

Dear vaci38!

Special for you we have prepared an individual offer which is available only until August 14, 2016. You can get an unlimited number of free spins on the game «Bikini Party» where your win is not the subject to wagering! In my mail message came from poker Mira , if you make a deposit you get 50 free spin , if you make a deposit you get 100 free spin , if you make a deposit you get 200 free spin , do not know what to do to make a deposit or ?, means a deposit of $ 100 brings me 200 free spin no conditions about winning Confused

     
  9-Aug-16, 21:19   #8
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 39 (F)
Posts: 9657
Read the conditions before depositing any money. And after you have done this,
go to the online chat and ask more questions. Make sure you take screenshots,
or even better recording the chat.
If there is absolutely no play through for the money you need to deposit, consider it.

     
  10-Aug-16, 08:54   #9
  0 
magatt966 

Joined: Jan '09
Location: Italy
Age: 46 (M)
Posts: 3676
Posted by Mober:
Read the conditions before depositing any money. And after you have done this,
go to the online chat and ask more questions. Make sure you take screenshots,
or even better recording the chat.
If there is absolutely no play through for the money you need to deposit, consider it.


They don't have a live chat , they barely can handle a mailing support in English.

But to be honest I always cashed out form Mira without any issues...beside the fact that it takes and average of 2/ 3 days for the money to tough my wallet.

But luckily I can bear thet wait.

     
  10-Aug-16, 16:02   #10
  0 
vaci38 
Joined: Mar '16
Location: Macedonia, The former Yugoslav Republic of
Age: 41 (M)
Posts: 657

Now I really do not know what to do this is a good promotion , it seems like a fair offer , mirexxx not here to help me with advice , he is a master of promotion and now on the deserved holiday to spend money which is earned by promotion Big Smile

     
  10-Aug-16, 21:26   #11
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 39 (F)
Posts: 9657
I thought they have a separate software for the casino.
And casinos always have live chat.
But it looks like from what you are saying magatt its is in the poker client.
Its is good you had no problems so far.
Just make sure you dont leave too much money in at any time Smile

     
  11-Aug-16, 06:23   #12
  0 
magatt966 

Joined: Jan '09
Location: Italy
Age: 46 (M)
Posts: 3676
Posted by Mober:
I thought they have a separate software for the casino.
And casinos always have live chat.
But it looks like from what you are saying magatt its is in the poker client.
Its is good you had no problems so far.
Just make sure you dont leave too much money in at any time Smile



Yeah was referrring to poker.


Casino games are -EV I try to never get involved in them wuth my own money.


Just try them if some free promo allow me to
Blink

     
  11-Aug-16, 11:57   #13
  0 
T3ddyKGB 

Joined: Oct '08
Location: Germany
Age: 41 (M)
Posts: 1781
Posted by magatt966:

Casino games are -EV I try to never get involved in them wuth my own money.


Just try them if some free promo allow me to
Blink


same.. except that i dont even try the free promo. gambling...waste of time and money. i could as well throw it in a river.

so what happen to your bonus? your thread started quite funny Big Smile

     
  11-Aug-16, 16:36   #14
  0 
DaCapo71 
Joined: Aug '10
Location: Germany
Age: 45 (M)
Posts: 1592
I´ve got a 5$ free bet from brm in the past and have now 50$. I tried to make a deposit without a Bonus code with a ewallet 2 times, but my deposit was rejected without a reason. At the Moment i can´t make my first deposit to have the chance to make a withdraw later...

     
  11-Aug-16, 18:01   #15
  0 
vaci38 
Joined: Mar '16
Location: Macedonia, The former Yugoslav Republic of
Age: 41 (M)
Posts: 657
means , according to what you wrote , I think I will not make a deposit at the poker Mira , although there are many tempting offers , for $ 50 deposit 200 free spin ? I do not know really what to do
Confused Question

     
  11-Aug-16, 18:44   #16
  0 
mirexxx 
Joined: Sep '11
Location: Bosnia and Herzegovina
Age: 33 (M)
Posts: 2676
Posted by vaci38:
means , according to what you wrote , I think I will not make a deposit at the poker Mira , although there are many tempting offers , for $ 50 deposit 200 free spin ? I do not know really what to do
Confused Question

heii bro can you copy paste that mail you got ffrrom mira and what are CODE for deposit

     
  11-Aug-16, 21:40   #17
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 39 (F)
Posts: 9657
mirexx saw another offer for slot games, and he wants in again Smile
And why not, since he is getting good results from the slots so far.

It may be restricted promotions mirexx. Better ask support if they are available for you.

     
  11-Aug-16, 21:44   #18
  0 
vaci38 
Joined: Mar '16
Location: Macedonia, The former Yugoslav Republic of
Age: 41 (M)
Posts: 657
Special for you we have prepared an individual offer which is available only until August 14, 2016. You can get an unlimited number of free spins on the game «Bikini Party» where your win is not the subject to wagering!

Make a deposit of $8 with promo code «10BPARTY» and get 10 free spins on «Bikini Party» slot.
Make a deposit of $15 with promo code «20BPARTY» and get 20 free spins on «Bikini Party» slot.
Make a deposit of $30 with promo code «50BPARTY» and get 50 free spins on «Bikini Party» slot.
Make a deposit of $55 with promo code «100BPARTY» and get 100 free spins on «Bikini Party» slot.
Make a deposit of $100 with promo code «200BPARTY» and get 200 free spins on «Bikini Party» slot.

The price of one free spin is $0.25

Free games are given within 6 hours. Good luck!
mirexxx you 're there , you spent money on the sea , so now you want free money hahah , I copied offer only got one mistake for the $ 100 deposit has 200 free spin Big Smile

     
  12-Aug-16, 06:50   #19
  0 
magatt966 

Joined: Jan '09
Location: Italy
Age: 46 (M)
Posts: 3676
Posted by T3ddyKGB:
- snip -
so what happen to your bonus? your thread started quite funny Big Smile


They issued me with a free $1 bonus (as advertised in their mail) also they rejected three times my deposit transaction because of expired bonus code.


So it was not a try from them to "extort" player's deposit but just a poor wording of their advertising email.

Played that $ 1 and turned it to $ 3.68 til now...so far so good Cool

     
  12-Aug-16, 11:27   #20
  0 
mirexxx 
Joined: Sep '11
Location: Bosnia and Herzegovina
Age: 33 (M)
Posts: 2676
Posted by Mober:
mirexx saw another offer for slot games, and he wants in again Smile
And why not, since he is getting good results from the slots so far.

It may be restricted promotions mirexx. Better ask support if they are available for you.


Yep you are right free money is free money and i want to grab some free monay always, ty bro Vaci for a good news about this promotion i not geted that mail need to check that. i getted today first three step deposit 10 15 and 30 Dollar, and i got 20 Dollar from 80 free spins its good because its without wager and you can widhtraw g.ll alll Dollar Dollar Dollar Cool

Deposit 55 end balance 74.80 Dollar

Attached Imagesbikini.PNG frsp.PNG mirsa.PNG bbparty.PNG

     
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