Joined: Aug '07
Location: Malta
Age: 41 (M)
Posts: 8320
There's no record of you winning any of our tournaments on/around the 17th October. You finished position 17 on the 17th October which gave you 0.68 points, and your total on the leaderboard as of now is 2.38 points.
Joined: Apr '11
Location: Montenegro
Age: 44 (M)
Posts: 636
I won 15.10.2016 , till i wait slow 888poker support for hand history,i found on sharscope.I didnt expect this from ur site,i didnt play couple days for this.
tournament start 15.10 and finish 16.10 .
Edited by peronibar (14 November 2016 @ 00:29 GMT)
Joined: Mar '09
Location: Greece
Age: 47 (F)
Posts: 14136
I can see your name on the top there, but as you are saying this screenshot is from sharcscope. Dont you have one from the site itself? Dont you have played history of your games? Ask from their support to provide you one, cause i doubt that brm can proceed with results from a third site
Joined: Apr '11
Location: Montenegro
Age: 44 (M)
Posts: 636
Posted by Mober: I can see your name on the top there, but as you are saying this screenshot is from sharcscope. Dont you have one from the site itself? Dont you have played history of your games? Ask from their support to provide you one, cause i doubt that brm can proceed with results from a third site
I got from 888 support game history from 18-31.10 ,but i need for 15 and 16.10 .I ask again for that and wait.I dont know who is guilty here ,888 or BankrollMob?But i m not only one who lost points,i think everyone who played that day.
Joined: May '09
Location: Croatia
Age: 39 (M)
Posts: 20493
as we see from this picture,peronibar is right and he should get points for this win!dont know where is mistake,but at least he have results from this site and they get informations from 888poker,so this must be right!its always some problem with 888poker!
Joined: Jun '11
Location: Venezuela, Bolivarian Republic of
Age: 45 (M)
Posts: 223
In the 888poker room gives you the option to view and download the history of the tournament, so it records that I win, those print does not give the truth of it.
Joined: Apr '11
Location: Montenegro
Age: 44 (M)
Posts: 636
Posted by dule-vu: as we see from this picture,peronibar is right and he should get points for this win!dont know where is mistake,but at least he have results from this site and they get informations from 888poker,so this must be right!its always some problem with 888poker!
When we have pokerstars and fulltilt freerolls every day was been more than one tournament and they was been accurate ,i never suspect in regularity. Even now i think that can happen ,i have not won tournament i wouldnt noticed.
Joined: Mar '09
Location: Greece
Age: 47 (F)
Posts: 14136
Since admin looked at it and they dont have you in their lists winning that specific tournament, its probably 888's fault, not sending the right results or missing a day, or more who knows Kinda strange though you need to wait that long to get official results for your tournaments.
Joined: Apr '11
Location: Montenegro
Age: 44 (M)
Posts: 636
I wait so long and today i got this message.I ask again to give me game history for 15.10 and 16.10,i think i must to wait again till next week omg They give me last time from 18.10 to 31.10 ,what a f.support
Joined: Jun '13
Location: Canada
Age: 80 (M)
Posts: 3700
If you have a free phone number to reach 888 customer services by phone i think you will have a faster answer than by email.
I had a log in problem once and tied with email this is about one month ago and i just received an answer today however the problem was solved a long time ago.
Their customer service is as bad as their software.
Joined: May '09
Location: Croatia
Age: 39 (M)
Posts: 20493
I cant believe that you have problem here,like you need to get thousands of dollars and they dont want that!9 dollars and few points on leaderboard and you have to write mails for weeks,contact support,this is so crazy!cant believe in todays world,that you have to spend time on this kind of things,when all can be done in 5 minutes!
very strange .... I've always thought that the inclusion of points is carried out properly and never checked it .... really must now take your Points and by the non contact the support 888? maybe you did something confusing? although the screenshots can be seen that you are right .. very strange
Joined: Mar '09
Location: Greece
Age: 47 (F)
Posts: 14136
Is it me or the email answer you got from 888poker does not make any sense Read it twice and yet i dont understand what they are trying to say to you. It says you could play, thats why you could not find the history Its gonna take a few more emails back and forth till you get what you need after all.
Joined: Mar '09
Location: Greece
Age: 47 (F)
Posts: 14136
They sure take their time for a simple matter like this. So many days to sent the results from a tournament. There is still, plenty of time till the end of this leader board, so by then you will get the points.
