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  19-Dec-16, 22:08   #1
Can you only win once??? 0 
jomull57 

Joined: Apr '12
Location: United Kingdom
Age: 46 (F)
Posts: 461
Calendar WinnerYou won:
CasinoMira: 10 Free Spins on Secret Santa
Your gift will be available in your CasinoMira account latest January 2017

I have won this same prize a few days ago and I swap for lottery tickets when I tryed to swap this prize it say I have already claimed this prize.
So can you only have one prize of each type

     
  20-Dec-16, 00:06   #2
  0 
Buva13 

Joined: Jul '15
Location: Croatia
Age: 33 (M)
Posts: 804
You must deside in aprox.2 hours to change your mind or its claimed. Best of luck in future Smile Thumbs Up

     
  20-Dec-16, 05:52   #3
  0 
TheMachineQC 

Joined: Apr '10
Location: Canada
Age: 28 (M)
Posts: 2545
Hello Jomull57!!!

If you win the same prize twice you should be able to get the tickets in the draw instead. You should contant bankrollmob support about this I guess because normally if you claim the tickets instead you should be able to do it as many times as you win...

Good luck in the mob calendar and merry christmas Smile

     
  20-Dec-16, 09:17   #4
  0 
Administrator 

Joined: Aug '07
Location: Malta
Age: 38 (M)
Posts: 7912
You was too slow to claim/swap. We hold the prize for a few hours and if you don't react, then the prize goes back into the pool where it was won by somebody else. So the "you have already claimed"-message came because somebody else already won and claimed that prize. If it had not been won/claimed by somebody else (but still expired for you), you would have received an error message saying that the prize has expired for you, instead. We'll try to optimise it to avoid the confusing in the future.

     
  20-Dec-16, 12:19   #5
  0 
dule-vu 

Joined: May '09
Location: Croatia
Age: 32 (M)
Posts: 4441
when I said in some other thread,that cant be that is some bug when you win two same prize in one day,they said that they reacted in 2 hours,but they didnt,probably because they didnt claim one prize in two hours and second for lottery tickets!so every prizes must be claimed and maybe that confuse people!

     
  20-Dec-16, 12:48   #6
  0 
superthight 

Joined: Jan '13
Location: Philippines
Age: 51 (F)
Posts: 857
well good day for you mobsters u did a wonderful job today and seems yuletide is coming advance merry christmas to everybody have fun guys and always keep smart playing ... Thumbs Up Thumbs Up Thumbs Up Thumbs Up Thumbs Up Thumbs Up Worship Worship Worship

     
  20-Dec-16, 13:11   #7
  0 
tropical 

Joined: Oct '15
Location: Mauritius
Age: 31 (M)
Posts: 155
Im sorry but you guys missed the point slightly. I happen to ran into the same problem as op twice.
I won a few 24hBet poker: €1 Fish Party Ticket and since i don't play there i instantly swap them for draw tickets instead.
Most of the times it works but on a couple of occasions i get a message saying that i already rejected the said prize for a ticket and can't do it again.
Yesterday i got one and it said i already claimed a ticket for it on saturday.

My theory: Every single prize is unique and you can only exchange it for tickets once.
In the off chance, you yourself, win that exact prize again after it has been returned to the prize pool, you will not be able to exchange it again.

     
  20-Dec-16, 13:21   #8
  0 
Administrator 

Joined: Aug '07
Location: Malta
Age: 38 (M)
Posts: 7912
Posted by tropical:
My theory: Every single prize is unique and you can only exchange it for tickets once.
In the off chance, you yourself, win that exact prize again after it has been returned to the prize pool, you will not be able to exchange it again.


That is correct.

     
  20-Dec-16, 14:11   #9
  0 
tropical 

Joined: Oct '15
Location: Mauritius
Age: 31 (M)
Posts: 155
Theory confirmed Big Smile
Hopefully this will reduce the number of support tickets you guys receive Blink
Merry christmas and happy new year to you guys.
Dollar Dollar Dollar Dollar Dollar Dollar Dollar Dollar Dollar

     
  24-Dec-16, 06:12   #10
  0 
TheMachineQC 

Joined: Apr '10
Location: Canada
Age: 28 (M)
Posts: 2545
Hey Admin

I think what happened to Jomull just happened to me too:

I won 10 free spins on santa at casino mira. Since I don't play there I claimed the tickets instead. An hour later I open another calendar door and boom I hit the same prize again so I wanna claim the tickets to the draw. Here's the message I get:

"You already claimed tickets for our lottery instead of the prize you won. You claimed your tickets on Saturday, December 24, 2016.

You currently have 37 tickets in the lottery.

We will draw winners about a week after Christmas, who will then instantly receive their prize. Winners will also be announced in our news section. "

So I got the 5 tickets from the first win but the second win didn't count. I tried claiming the prize itself but it doesn't work either and I get the same message. Can't "claim" the same prize twice it seems, even if you chose the tickets the first time around.

     
  24-Dec-16, 14:06   #11
  0 
dule-vu 

Joined: May '09
Location: Croatia
Age: 32 (M)
Posts: 4441
I dont have problems like this and its strange that I read about this for several members!few times I won same prize in same day,even in one hours,like today and both time I changed them for lottery tickets,so dont know how all of you dont have option to claim or he dont give you to change!

     
  24-Dec-16, 17:00   #12
  0 
TheMachineQC 

Joined: Apr '10
Location: Canada
Age: 28 (M)
Posts: 2545
I get a thumbs down for a reporting a fact? interesting Worship

     
  25-Dec-16, 00:29   #13
  +1 
jomull57 

Joined: Apr '12
Location: United Kingdom
Age: 46 (F)
Posts: 461
Posted by tropical:
Im sorry but you guys missed the point slightly. I happen to ran into the same problem as op twice.
I won a few 24hBet poker: �1 Fish Party Ticket and since i don't play there i instantly swap them for draw tickets instead.
Most of the times it works but on a couple of occasions i get a message saying that i already rejected the said prize for a ticket and can't do it again.
Yesterday i got one and it said i already claimed a ticket for it on saturday.

My theory: Every single prize is unique and you can only exchange it for tickets once.
In the off chance, you yourself, win that exact prize again after it has been returned to the prize pool, you will not be able to exchange it again.


Thanks for explanation I understand now

     
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