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  23-Dec-16, 18:18   #1
DuckPoker does not respond to emails [suspended account] 0 
bingueiro555 
Joined: Feb '16
Location: Brazil
Age: 20 (M)
Posts: 1
Good afternoon, could you help me with an issue?
I won 45 euros in a tournament of 1.10 of DuckPoker, and after that, they suspended my account, and sent me an email: "send documents for verification".

I sent you a proof of address last month, and a copy of the ID. That's been 5 days, and so far, I have not gotten any response.

I sent a message to support, to the cashier, to facebook (and they delete my messages).

Are they messing with me? What can I do for them to respond, or do I go after my rights?

Thank you, and I await. Aww crap!

     
  23-Dec-16, 20:08   #2
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 40 (F)
Posts: 10925
It is not the first time we hear complaints about this site.
Unfortunately there is nothing we can do here. Any of us.
You will have to try by yourself. Try the gambling authority they are operating under,
but dont have high hopes about it.

     
  23-Dec-16, 20:55   #3
  0 
vic75 

Joined: Sep '10
Location: Canada
Age: 38 (M)
Posts: 2142
These smaller sites are a big headache. Duck Poker I had a similar problems they froze my account when I did cash out it took three weeks to get with an extra unexpected fee then I closed my account. Poker Minds another new smaller site owed me Dollar 100 I never got it on another forum they owe some people over 1K closed up shop take the money and run. Stick with the big sites and rarely you will have any problems along with fast no fee cash outs. Thumbs Up Thumbs Up

     
  23-Dec-16, 21:13   #4
  0 
kent1974 
Joined: Sep '12
Location: Russian Federation
Age: 42 (M)
Posts: 163
I agree. Small rooms often have similar problems with the verification account. And it usually happens when you order a withdraw. With a Deposit no problem
Big Smile Big Smile I'll be honest - I'd just leave the money did not spoil their nerves. And would run from there


     
  24-Dec-16, 08:56   #5
  +1 
pochui 

Joined: May '08
Location: Lithuania
Age: 32 (M)
Posts: 9369
not really size that matters, although ladies can argue with me on this, really it's all about the owners, the management- if you recall UB/absolute poker, then full tilt went down and they were really big rooms at that time, so you just have to understand that any room at any time can go down, and you have take this risk on if you play online.

     
  24-Dec-16, 14:00   #6
  0 
dule-vu 

Joined: May '09
Location: Croatia
Age: 32 (M)
Posts: 4165
I also had problems with duck poker,suspended account and everything else!and yeah,if you deposit money,everything is fine,but if you want to withdraw money from no deposit offer,then you have problems!on big poker sites you dont have problems to withdraw money,even you didnt deposit!

     
  24-Dec-16, 20:46   #7
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 40 (F)
Posts: 10925
Unless you are getting good offers and returns from smaller sites i dont see the reason risking,
playing there.
And of course another important factor is the number of players they have.
Most of the times you cant find a table to play.

     
  24-Dec-16, 22:13   #8
  0 
Tony_MON7ANA 

Joined: Mar '14
Location: Japan
Age: 43 (M)
Posts: 5254
I had an issue with DuckPoker back in late 2014. People might have thought that I was being lunatic or paranoid, but it turned out that I was absolutely right.

Here are my threads:
Rake Requirement (DuckPoker)
Criminals (DuckPoker)

Edited by Tony_MON7ANA (Saturday, December 24, 2016 @ 22:31 GMT)


     
  21-Jun-17, 13:54   #9
  0 
CALICUL 
Joined: Jan '14
Location: Romania
Age: 38 (M)
Posts: 63
duck poker is fraud. I have one deposit and one withdrawal. Good for the first withdrawal. But for another withdrawal 300 euro moderator suspend my account for documents verification. Wtf is that after documents, deposit and withdrawal duck poker ask again documents. I sent few emails 4-5 with my documents but duck poker no sign and my account is suspended(8 or 9 months) with 421 euro bankroll. Misery camera poker and this moderator and boss need in jail my opinion

     
  22-Jun-17, 11:42   #10
  +1 
Pino-kio 
Joined: Nov '13
Location: Ukraine
Age: 46 (M)
Posts: 1
One of the pokersites wrote ; IF YOU DO NOT NEED YOUR OWN MONEY DEPOSIT THEM ON DUCK POKER!!!!))))

     
  23-Jun-17, 10:44   #11
  0 
Tony_MON7ANA 

Joined: Mar '14
Location: Japan
Age: 43 (M)
Posts: 5254
It is evident that DuckPoker is not making tons of money and the business has been running on a close margin for over three years. It is quite surprising to me that DuckPoker has not been shut down yet.

     
  23-Jun-17, 20:20   #12
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 40 (F)
Posts: 10925
Nothing much you can do about it. Just try to get in touch with them, and then
file a complain. Not that it helps though.
In most cases they do nothing, and it depends where they are based.
If for example they are in costa rica, just forget about it.

     
  24-Jun-17, 01:29   #13
  0 
xpok3rkingx 

Joined: Feb '08
Location: Canada
Age: 30 (M)
Posts: 488
Best thing to do is goto there head quarters and demand your money they wildl make any excuse to not pay out my pokerstars sccount got banned because I played from my ex gfs house and won then played from my house over a period of time and they said you cant play from different ip address but both houses in my name that's why ill never play with pokerstar again they just say there is more then 1 person playing on account any1 else have that issue

     
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