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  23-Dec-16, 18:18   #1
DuckPoker does not respond to emails [suspended account] 0 
Joined: Feb '16
Location: Brazil
Age: 20 (M)
Posts: 1
Good afternoon, could you help me with an issue?
I won 45 euros in a tournament of 1.10 of DuckPoker, and after that, they suspended my account, and sent me an email: "send documents for verification".

I sent you a proof of address last month, and a copy of the ID. That's been 5 days, and so far, I have not gotten any response.

I sent a message to support, to the cashier, to facebook (and they delete my messages).

Are they messing with me? What can I do for them to respond, or do I go after my rights?

Thank you, and I await. Aww crap!

  23-Dec-16, 20:08   #2
Joined: Mar '09
Location: Greece
Age: 40 (F)
Posts: 10670
It is not the first time we hear complaints about this site.
Unfortunately there is nothing we can do here. Any of us.
You will have to try by yourself. Try the gambling authority they are operating under,
but dont have high hopes about it.

  23-Dec-16, 20:55   #3

Joined: Sep '10
Location: Canada
Age: 38 (M)
Posts: 2113
These smaller sites are a big headache. Duck Poker I had a similar problems they froze my account when I did cash out it took three weeks to get with an extra unexpected fee then I closed my account. Poker Minds another new smaller site owed me Dollar 100 I never got it on another forum they owe some people over 1K closed up shop take the money and run. Stick with the big sites and rarely you will have any problems along with fast no fee cash outs. Thumbs Up Thumbs Up

  23-Dec-16, 21:13   #4
Joined: Sep '12
Location: Russian Federation
Age: 42 (M)
Posts: 163
I agree. Small rooms often have similar problems with the verification account. And it usually happens when you order a withdraw. With a Deposit no problem
Big Smile Big Smile I'll be honest - I'd just leave the money did not spoil their nerves. And would run from there

  24-Dec-16, 08:56   #5

Joined: May '08
Location: Lithuania
Age: 32 (M)
Posts: 9183
not really size that matters, although ladies can argue with me on this, really it's all about the owners, the management- if you recall UB/absolute poker, then full tilt went down and they were really big rooms at that time, so you just have to understand that any room at any time can go down, and you have take this risk on if you play online.

  24-Dec-16, 14:00   #6

Joined: May '09
Location: Croatia
Age: 32 (M)
Posts: 3910
I also had problems with duck poker,suspended account and everything else!and yeah,if you deposit money,everything is fine,but if you want to withdraw money from no deposit offer,then you have problems!on big poker sites you dont have problems to withdraw money,even you didnt deposit!

  24-Dec-16, 20:46   #7
Joined: Mar '09
Location: Greece
Age: 40 (F)
Posts: 10670
Unless you are getting good offers and returns from smaller sites i dont see the reason risking,
playing there.
And of course another important factor is the number of players they have.
Most of the times you cant find a table to play.

  24-Dec-16, 22:13   #8

Joined: Mar '14
Location: Japan
Age: 43 (M)
Posts: 4943
I had an issue with DuckPoker back in late 2014. People might have thought that I was being lunatic or paranoid, but it turned out that I was absolutely right.

Here are my threads:
Rake Requirement (DuckPoker)
Criminals (DuckPoker)

Edited by Tony_MON7ANA (Saturday, December 24, 2016 @ 22:31 GMT)

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