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  2-Jan-18, 07:14   #1
888 poker lucky chip spin 0 
xpok3rkingx 

Joined: Feb '08
Location: Canada
Age: 32 (M)
Posts: 508
Is anyone else having problems with the lucky chip spin ? I have been spinin everyday since the 25th and I have won tournament tickets and 3$sports bet . Nothing has been credited to my account . And it's been way past 72 hours . I researched this a little bit and I see users on other forms are having the same issue .

     
  2-Jan-18, 07:31   #2
  0 
T3ddyKGB 

Joined: Oct '08
Location: Germany
Age: 44 (M)
Posts: 2008
contact 888 support. i get those tickets always within 24hours. the sportsbet and casino ticktes isnt listed in the pokerroom, in case you were looking for them. so if you have a casino ticket you will have to launch the casino, same with sportsbet tickets.

     
  2-Jan-18, 07:57   #3
  0 
xpok3rkingx 

Joined: Feb '08
Location: Canada
Age: 32 (M)
Posts: 508
I have won 4,000 fortune tourney ticket and 4 x1,000 lucky chip free roll tickets and 3$ sports bet that have already been past 72 hours . And none credited to my account I emailed but no reply so I just called them they credited a 4,000 fortune free roll ticket to my account out of good will. I won the 3$ sports bet on Thursday . And she insisted for me to wait 72 hours . I can't seem to explain that it's already been 72 hours from Thus day but they always gotta be right . Aww crap! Aww crap!

     
  2-Jan-18, 15:34   #4
  0 
CALICUL 
Joined: Jan '14
Location: Romania
Age: 39 (M)
Posts: 2921
There are delays for the tickets you win in the 888 Poker Room. It often takes more than 72 hours and that's because of the new software. I received some tickets late but there were no problems. All the tickets were eventually entered into my 888 account. I hope to fix the problem for all players.

     
  2-Jan-18, 21:25   #5
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 41 (F)
Posts: 13078
It looks like the transition from one year to the other, didnt go well,
for a couple of sites, with many technical problems.
Lack of staff maybe during these days, or too much drinking for them Smile
Hope it wont last the whole year Smile
Contact support again and again till this is resolved.

     
  2-Jan-18, 23:06   #6
  0 
maragatero 
Joined: Oct '16
Location: Argentina
Age: 64 (M)
Posts: 1302
You are very lucky!!! I play the spins and the 95 % of the time have "No Win". Challenge any calculation of probabilities!
They don´t like me...

     
  5-Jan-18, 17:50   #7
  0 
Flying24_7 
Joined: Oct '13
Location: Netherlands
Age: 43 (M)
Posts: 26
I experienced the same issues, filed a complaint and hey! they respond in 24 minutes pointing at all kinds of disclosures, but in their e-mail they summarized it as I am cheating and a fraud!!!!
So I immediately replied to explain themselves to a loyal customer... they said sorry and now I have one ticket in my account, but I miss at least a 1$ Blast ticket and two 1000 lucky spin tickets.

Evil 888

     
  5-Jan-18, 17:58   #8
  0 
CALICUL 
Joined: Jan '14
Location: Romania
Age: 39 (M)
Posts: 2921
Posted by Flying24_7:
I experienced the same issues, filed a complaint and hey! they respond in 24 minutes pointing at all kinds of disclosures, but in their e-mail they summarized it as I am cheating and a fraud!!!!
So I immediately replied to explain themselves to a loyal customer... they said sorry and now I have one ticket in my account, but I miss at least a 1$ Blast ticket and two 1000 lucky spin tickets.

Evil 888


I do not know what to say about your problem. Maybe you were confused with someone else or 888 poker is very bad. You have sent your personal documents to their email to be considered? or they may have made the mistake of confusing you with some bot. There are many bots in the big poker rooms Angry

     
  6-Jan-18, 09:08   #9
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 41 (F)
Posts: 13078
No doubt 888poker is a site that we dont hear complaints often.
Getting only one of your tickets is part of the solution.
Keep emailing till you get it short it to the full Smile
Good thing they apologized to you.
Some times it depends on the employee that you get in touch with Smile

     
  6-Jan-18, 11:28   #10
  0 
Sandmanilo 
Joined: Mar '10
Location: Russian Federation
Age: 34 (M)
Posts: 595
I've noticed one important thing about this promotion. As maragatero previously mentioned, 95% of spins from PC ends without any prize. But when I spin the wheel second time within a day from my mobile device, I win in 100% cases! I've already won about 20 tickets for their tourneys and even $1 cash. Hope one time I'll score something bigger. GL to all!

     
  6-Jan-18, 11:36   #11
  0 
kaisaoussen 
Joined: Nov '14
Location: Tunisia
Age: 32 (M)
Posts: 90
Yes i confirm so many spins without any win. And the mobile spin after 17gmt was never credited so when i contacted the representer they followed my concern and told me after 48 hours i will get an answer and they didn t gave me an answer after this i emailed them again and they said sorry wait again 72hours and they finaly sent me a 4k$ fortune trail ticket in compensation but now there is no more free spins on mobile and i lost the 4k$ ticket. Sometimes they are so cruel these representers.

     
  6-Jan-18, 12:04   #12
  0 
mikic123 

Joined: Aug '11
Location: Croatia
Age: 46 (M)
Posts: 98
i never this problem (lol yesterday i win this turnament Big Smile Big Smile Big Smile 150$)

     
  6-Jan-18, 12:14   #13
  0 
Flying24_7 
Joined: Oct '13
Location: Netherlands
Age: 43 (M)
Posts: 26
After one e-mail more I must say their customer support did surprise me!

" have granted 3 $1 tournament tickets to your account in compensation for the tickets you missed out on. "

so compliment to 888

     
  7-Jan-18, 09:15   #14
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 41 (F)
Posts: 13078
Like i said before, probably your situation was handled by the wrong employee.
You can find them everywhere in all sorts of businesses Smile
But a serious business monitors almost everything,
Thus the compensation. And it must be better than the tickets you have won from the promotion Smile

     
  7-Jan-18, 11:34   #15
  0 
Sandmanilo 
Joined: Mar '10
Location: Russian Federation
Age: 34 (M)
Posts: 595
Posted by Flying24_7:
After one e-mail more I must say their customer support did surprise me!

" have granted 3 $1 tournament tickets to your account in compensation for the tickets you missed out on. "

so compliment to 888

Congratulations Flying24_7 on those 3 tournament tickets. It shows us that 888 is a great poker room, and even if their support sometimes make wrong decisions, they compensate it by a value that exceeds the value lost by those decisions. Good luck to you in your tournaments.

     
  3-May-18, 12:26   #16
  0 
Milos753 
Joined: Dec '15
Location: Serbia
Age: 21 (M)
Posts: 78
Guys its this promo still active on 888 ? I dont know where to fined that "Lucky chip spin", help ?

     
  3-May-18, 13:13   #17
  0 
Sandmanilo 
Joined: Mar '10
Location: Russian Federation
Age: 34 (M)
Posts: 595
Posted by Milos753:
Guys its this promo still active on 888 ? I dont know where to fined that "Lucky chip spin", help ?

Yes, it's active, find the 'Free Spin' button in the lobby, it should be available right under the 'Cashier' button. Now they also award players with tickets to their new tournament series ,'BIG Fish' . GL!

     
  3-May-18, 18:00   #18
  0 
vaci38 
Joined: Mar '16
Location: Macedonia, The former Yugoslav Republic of
Age: 43 (M)
Posts: 2353
Milos753 every time you log in to the 888 poker wheel appears and you can make one spin and also have a spin on the mobile application of course if you use it Blink
today has started a new promotion at 888 poker and of course I used my spin and as usual I did not get anything Sad

     
  3-May-18, 19:55   #19
  0 
pajalnick 

Joined: Mar '11
Location: Russian Federation
Age: 46 (M)
Posts: 5308
today finally 888poker began something new .... I have not quite figured out the structure of this ... I should read the description of this new promotion ..... it may be interesting ..... in my first rotation I did not get nothing .... I hope that in the near future I will be able to win some kind of tournament ticket

     
  3-May-18, 23:31   #20
  0 
maragatero 
Joined: Oct '16
Location: Argentina
Age: 64 (M)
Posts: 1302
Posted by pajalnick:
today finally 888poker began something new .... I have not quite figured out the structure of this ... I should read the description of this new promotion ..... it may be interesting ..... in my first rotation I did not get nothing .... I hope that in the near future I will be able to win some kind of tournament ticket

Hi pajalnick, the wheel are more or less the same, with tournament tickets, $$ for sport bet and casino, but...now they include a big big prizes of $ 100000!!!
That said the publicity, the really is that they start a few daily tournaments that have an acumulate $ 100000 prizes each day. It´s almost the same...but not! You can win $ 5,5 tickets for $ 5000 tournament, $ 13,5 tickets for $ 10000 tournament, buy it or change it for golden chips... (deception emoticon)

     
  4-May-18, 20:01   #21
  0 
xz24 
Joined: Nov '11
Location: Russian Federation
Age: 50 (M)
Posts: 1
Aww crap!

     
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