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  30-Jan-18, 17:52   #1
888 Jackpot On Millionaire Genie NOT PAYED OUT 0 
NickEdd 
Joined: Oct '17
Location: United Kingdom
Age: 42 (M)
Posts: 2



Welcome to 888casino VIP Live Chat

Status: Connected

 Nicole V. (Listening)

 Nicole V.: Hi, my name is Nicole V. Welcome to live chat! 
 
nickededed@gmail.com: Hi 
Nicole V.: Hi 
 
nickededed@gmail.com: Can u tell me what jackpot was not paid out please and why 
 nickededed@gmail.com: 

888casino
Your account has been credited!
Hi Nicholas,

Your account has been credited with the amount of $ 58.74 which reflects your personal contribution to a jackpot prize which was not awarded.
Login Now


Regards
888casino Team
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You have received this email because you have a registered 888.com account.
Cassava enterprise(Gibraltar) Ltd., 601-701 Europort, Gibraltar


 Nicole V.: of course, Can you please confirm me your security answer? 
 
nickededed@gmail.com:
 nickededed@gmail.com: Or just

Nicole V.: Thank you, it is
Nicole V.: one moment I will check your account  

nickededed@gmail.com: Thank you  

Nicole V.: Your account has been credited with the amount of $ 58.74 which reflects your personal contribution to a jackpot prize which was not awarded.  
nickededed@gmail.com: I know that but what jackpot was not awarded any why? 
 
Nicole V.: This is a one off and a very rare event. As you know, we pay dozens of large jackpots every year without any issues. In this specific case it was not possible to pay, and therefore we chose to return the money of the jackpot contribution to the players. You may cash it out or play with it, whatever you prefer.  

nickededed@gmail.com: What jackpot and why was it nor possible to pay it. ?  
nickededed@gmail.com: Seems strange  

Nicole V.: Nicholas, don’t worry, we always pay players jackpot winnings. This case was a very specific situation and we would pay if we could. Because we couldn’t, we decided to pay it back to the players, so no one will be harmed by it.  

nickededed@gmail.com: Did I miss out on a jackpot payout? And this us what I spent on a slot trying to win it?  
nickededed@gmail.com: Still none the wiser? 
 Nicole V.: A member won it, we couldn't pay it, the jackpot out to the member, therefore we chose to return the money of the jackpot contribution to the players.  
nickededed@gmail.com: Which slot? And when and how much  Nicole V.: as you wouldn’t expect us to disclose information about your account with us, we would not do that to other members as well. One thing I can assure you, as you have been a valuable member for years, you know that we always pay your winnings and there is nothing for you to worry about. 
nickededed@gmail.com: Just seems very strange indeed and what I asked has nothing to do with another members account juat which slot and when and amount of jackpot.  
nickededed@gmail.com: If I got a payback then I must of been playing same game at same time as the jackpot was won I take it. 

Nicole V.: back in Sept/Oct there was a jackpot on Millionaire Genie  
Nicole V.: I don't know the exact amount  

nickededed@gmail.com: I bet many other players are wondering exactly what I'm writing here  

Nicole V.: Yes, you are not the first member I speak with  
n
ickededed@gmail.com: So how was my payback calculated? May I ask?  
nickededed@gmail.com: Must of been in the millions the jackpot payout 
nickededed@gmail.com: As my 888 casino account only got $1.50 compared to my poker account that got over $50 
 
Nicole V.: I guess it has been a nice surprise when you logged in this morning  
nickededed@gmail.com: Lol  
nickededed@gmail.com: Avoiding answerin those questions then lol just like an MP  
nickededed@gmail.com: Can u tell me that info or not allowed
  
Nicole V.: Sorry, I haven't seen it, 
 Nicole V.: I would need to forward this  
Nicole V.: as I do not know it 
 
nickededed@gmail.com: Ok please do and I await a reply with intrigue.  

Nicole V.: No problem at all 
 
nickededed@gmail.com: Thank you  

Nicole V.: You are very welcome  Nicole V.: Smile 

Type your message here, then press <Enter>
 Di

     
  30-Jan-18, 18:07   #2
  +1 
IceQueenAce 
Joined: Feb '13
Location: United Kingdom
Age: 42 (F)
Posts: 2356
I don't see your problem?

     
  30-Jan-18, 19:20   #3
  0 
peronibar 

Joined: Apr '11
Location: Montenegro
Age: 38 (M)
Posts: 400
If u have some problems with casinos u can contact askgamblers forum so they can help u.

     
  31-Jan-18, 04:30   #4
  0 
NickEdd 
Joined: Oct '17
Location: United Kingdom
Age: 42 (M)
Posts: 2
Not a problem
Just seemed strange and I wanted to see if anyone here had same email with a credited account.

     
  31-Jan-18, 09:49   #5
  0 
CALICUL 
Joined: Jan '14
Location: Romania
Age: 39 (M)
Posts: 2627
From what i understand, i think these players played a game in 888 casino and 888 Jackpot On Millionaire Genie has not been won by anyone because 888 returned the money to the players and this jackpot has not been awarded. A strange and very ugly decision on their part.
I'm curious if all the players have received their money


     
  31-Jan-18, 11:31   #6
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 41 (F)
Posts: 12871
It was a long post, read it all.
The only thing i would like to know is why the 888poker didnt play the jackpot.
Thats the most interesting part here.
Well at least for me. Would like to know the reason for it.
But we will never know.

     
  31-Jan-18, 16:47   #7
  0 
dule-vu 

Joined: May '09
Location: Croatia
Age: 33 (M)
Posts: 6392
well I also dont understand whole thread!first you posted thread in bankroll mob section,which has nothing with it,then as I undestand you got money,you didnt lost anything and you wonder why you have it,instead of jackpot?I think that this is share for every player who played this slot,when jackpot didnt come!

     
  31-Jan-18, 21:47   #8
  0 
IceQueenAce 
Joined: Feb '13
Location: United Kingdom
Age: 42 (F)
Posts: 2356
I think it reads as someone won it who turned out not to be eligible (underage, multi-account or something), so they paid to all who played the slot.

     
  1-Feb-18, 06:30   #9
  0 
Sandmanilo 
Joined: Mar '10
Location: Russian Federation
Age: 34 (M)
Posts: 594
Posted by IceQueenAce:
I think it reads as someone won it who turned out not to be eligible (underage, multi-account or something), so they paid to all who played the slot.

It's very likely, also it could be a country restriction or something like that. I don't think that 888 haven't had enough money to pay it, in that case they wouldn't pay all these players their contribution to the jackpot.

     
  1-Feb-18, 09:31   #10
  0 
CALICUL 
Joined: Jan '14
Location: Romania
Age: 39 (M)
Posts: 2627
I do not think this is a country restriction because it is about the United Kingdom. Most likely the one who owns this game Millionaire Genie has retired this jackpot and returned the players' money. I do not see another problem right now. A strange or unprofitable decision for them.

     
  1-Feb-18, 11:52   #11
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 41 (F)
Posts: 12871
Yea like icequeen says. AAnd again the big question remains.
What was the reason not to pay the jackpot Smile
It is a big and credible site, so their reasoning must make sense.
Wonder what that player did.

     
  1-Feb-18, 16:21   #12
  0 
propokerash 
Joined: Nov '13
Location: Macedonia, The former Yugoslav Republic of
Age: 33 (M)
Posts: 186
Is there something I missed or misunderstand ? I do play this jackpot slot at 888 casino before the jackpot was seized , last I remember the jackpot size was loke $4,2m and after it i didint play at 888 and know this. I did not received any amount so?

     
  1-Feb-18, 19:55   #13
  0 
OnedOutAK 
Joined: Jan '12
Location: Canada
Age: 29 (M)
Posts: 162
could possibly be that some violated a term, thats only reason id think why they wouldnt pay, im saying this because, they paid out all money contributed to the jackpot, weird im just finding out about, i usually play 888 casino

     
  2-Feb-18, 10:03   #14
  0 
CALICUL 
Joined: Jan '14
Location: Romania
Age: 39 (M)
Posts: 2627
yes it is very strange because this man is not a beginner to break the rules and violated a term. Something happened there and it's very weird. 888 casino would have had to offer that jackpot and this discussion would not have existed. In most cases players have to lose and online platforms not. Ugly situations but it's true.

     
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