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  21-Feb-18, 14:22   #1
BreakOut is BreakBalls 0 
maragatero 
Joined: Oct '16
Location: Argentina
Age: 64 (M)
Posts: 589
For play in the BRM tournaments (they give 5 tickets when you create an acount tracket) I´m go with them. The room is nice, very funny tables, and I won 3 prizes (One first place $30!!!). Then I think it´s good idea to keeep this poker client. I sent my scanned ID and a bill for verify my acount, and then I´m deposit the minimun ($10) for probe the sistem. Two days later after than everything is aprobated....a security team(?) freeze my acount and said that I need to contact them. I contact they, after 24 hs they ask me for my nickname, another 24 hs they said that i need to send scanned ID and a bill......they do not talk to each other?
I´m losing BRM tournaments, I created an acount with them for play it, it´s no fair!!! Aww crap! Aww crap! Angry

     
  21-Feb-18, 15:32   #2
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 41 (F)
Posts: 12339
Yea some businesses have issues, with internal matters.
And i am not talking about poker and online games.
You should see here what is going on with some ISP providers, that they cant pass the matter,
from one department to another. It is ridiculous, really.
"i am sorry i cant help you with that. You will have to talk with that department."
"ok then patch me through"
"I am sorry i cant do that, you will have to call this number to get to them"
Go figure... Smile

     
  21-Feb-18, 16:59   #3
  0 
maragatero 
Joined: Oct '16
Location: Argentina
Age: 64 (M)
Posts: 589
yea an esquizoide case...
Evil

     
  21-Feb-18, 17:42   #4
  0 
pajalnick 

Joined: Mar '11
Location: Russian Federation
Age: 46 (M)
Posts: 4728
I uploaded the files of my documents that I usually submit for verification ... usually it's enough for me and I will continue playing the game .... and in this room I requested documents in English .... but I do not have documents in English and I do not I can therefore provide them ... a strange room ... Confused

     
  22-Feb-18, 09:37   #5
  0 
Sandmanilo 
Joined: Mar '10
Location: Russian Federation
Age: 34 (M)
Posts: 587
Posted by pajalnick:
I uploaded the files of my documents that I usually submit for verification ... usually it's enough for me and I will continue playing the game .... and in this room I requested documents in English .... but I do not have documents in English and I do not I can therefore provide them ... a strange room ... Confused

Hmm, really very strange. I have never encountered this problem, and I sent about 20 or even more sets of documents through the years. Even the rooms that don't have russian support accept them. Maybe it's some kind of error or you faced an incompetent support worker?

     
  22-Feb-18, 11:35   #6
  0 
Serpang 
Joined: Jan '10
Location: Indonesia
Age: 55 (M)
Posts: 1526
Almost similar with duck poker and mira poker!! Why small and new poker site wasn't considerate nice ,easy and simple for their costumer? Did they not thinking that problem will take effect to their marketing ? when I got problem verify my ID, I didn't play at both site anymore Sad

     
  22-Feb-18, 14:24   #7
  0 
CALICUL 
Joined: Jan '14
Location: Romania
Age: 39 (M)
Posts: 2019
the fault is their incompetence in this case. I'm sorry for you my friend but these moderators do not respect the players too much(in many rooms) but they have the claim as players to rush to play in their room. Should be better focused on their job because some rooms went bankrupt due to these moderators. Sad

     
  22-Feb-18, 15:13   #8
  0 
maragatero 
Joined: Oct '16
Location: Argentina
Age: 64 (M)
Posts: 589
Crazy thing!! I sent my scanned documents and a bill. Today they send me a new mail:"...we need an additional verification document for confirmation. Please provide us with one photograph of all of the following three documents shown together: a government issued ID, a proof of residence, and a memo (a memo can be a piece of paper with your Nickname handwritten on it) clearly showing your Nickname"
Can you believe?

     
  22-Feb-18, 15:17   #9
  0 
Tony_MON7ANA 

Joined: Mar '14
Location: Japan
Age: 44 (M)
Posts: 7592
Posted by maragatero:
. . . and a memo (a memo can be a piece of paper with your Nickname handwritten on it) clearly showing your Nickname"
Can you believe?

Seriously?

     
  22-Feb-18, 17:59   #10
  0 
pajalnick 

Joined: Mar '11
Location: Russian Federation
Age: 46 (M)
Posts: 4728
Posted by maragatero:
Crazy thing!! I sent my scanned documents and a bill. Today they send me a new mail:"...we need an additional verification document for confirmation. Please provide us with one photograph of all of the following three documents shown together: a government issued ID, a proof of residence, and a memo (a memo can be a piece of paper with your Nickname handwritten on it) clearly showing your Nickname"
Can you believe?

everything is clear with this poker room ... they started their fraudulent things almost immediately ... very well that I did not deposit money as it would have been thrown out money .... the reputable administration of the BRM can you somehow explain this ???. ... I probably will not play there anymore .... because it's not real to get money Sad Aww crap!

     
  23-Feb-18, 05:04   #11
  +1 
maragatero 
Joined: Oct '16
Location: Argentina
Age: 64 (M)
Posts: 589
I create this acount trough BRM, it have a lot of promotional freeroll, and it´s BRM promoted....what a shame!!!

     
  23-Feb-18, 09:51   #12
  0 
Sandmanilo 
Joined: Mar '10
Location: Russian Federation
Age: 34 (M)
Posts: 587
Posted by maragatero:
Crazy thing!! I sent my scanned documents and a bill. Today they send me a new mail:"...we need an additional verification document for confirmation. Please provide us with one photograph of all of the following three documents shown together: a government issued ID, a proof of residence, and a memo (a memo can be a piece of paper with your Nickname handwritten on it) clearly showing your Nickname"
Can you believe?

Well, this seems to become a common practice nowadays. I've been prompted to send a 'memo' 4 or 5 times- the list of companies asking for that includes Skrill and our favourite site Bankrollmob. So to this point I see no fraud or something like that. But their support is obviously not doing their work as they should.

     
  23-Feb-18, 12:04   #13
  0 
vaci38 
Joined: Mar '16
Location: Macedonia, The former Yugoslav Republic of
Age: 43 (M)
Posts: 2197
I thought this was a very interesting new poker room but it looks like my opinion is not good Smile What this poker room is looking for is too much my nickname written on piece of paper Confused Big Smile but today you wrote something else about the program you used how they knew this program was not allowed to use?

     
  23-Feb-18, 12:27   #14
  0 
Tony_MON7ANA 

Joined: Mar '14
Location: Japan
Age: 44 (M)
Posts: 7592
Posted by maragatero:
I create an acount tracket with BRM. They give me 5 tickets, i used it, I won three of them. Then i thinked It´s could be a good room for play (BRM friendly), and I verified my acount (send scanned ID and a bill) They aprobed this stuff and i made a little deposit for probe the sistem. ERROR!!!! my acount was blocked out and a IGGsecurity network say that i need to say them what is my nickname (???), I send them it. Then they needed to confirm my documents. The scanned are no good, they needed a photo of them (?). I made and sent it. Then they sent me this message "We would like to note that we have successfully received your documents. But we need an additional verification document for confirmation. Please provide us with one photograph of all of the following three documents shown together: a government issued ID, a proof of residence, and a memo (a memo can be a piece of paper with your Nickname handwritten on it) clearly showing your Nickname 'GERte'."
Very angry I do it and sent it.
Now they send me this message "GGNetwork does not permit the use of any 3rd-party program. We would like to inform you that you have used a program that is not permitted on GGNetwork and this corresponding act is a violation of our network policy. In addition, we would like to inform you that the use of a program that is not permitted on our network is considered a harmful and unfair act to our network environment."
Really it´s 5 Dimension case. Do you believe?
I would like that an administrator of BRM take notice of that and do something...

maragatero, it seems that you have been going through hectic merry-go-round. It must be incredibly frustrating and disgusting. I wish I could help you somehow. I hope the issues get resolved quickly. Good luck.

     
  23-Feb-18, 13:09   #15
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 41 (F)
Posts: 12339
With what you are going through you have given this thread an appropriate title Smile
Maybe it is because they are new at this. Lets hope that this is the reason
and all problems will be resolved soon. The only thing you can do now is to have patience.

     
  23-Feb-18, 14:23   #16
  0 
CALICUL 
Joined: Jan '14
Location: Romania
Age: 39 (M)
Posts: 2019
Is for the first time when i hear about it. My only documents that were requested of all the poker rooms where i played were the identity card, a bill of light. gas or cable tv and picture with my card. I think these boys are very paranoid to ask for such a thing. Unbelievable. The times are changing and they are probably forced to ask for it.

     
  23-Feb-18, 17:24   #17
  0 
maragatero 
Joined: Oct '16
Location: Argentina
Age: 64 (M)
Posts: 589
Well, because Serpang (corporation friendly) and administrator don´t like that i opened a new thread for this stuff (the only action for answer my help was ask me to close the another thread), I paste here the new information:
I create an acount tracket with BRM. They give me 5 tickets, i used it, I won three of them. Then i thinked It´s could be a good room for play (BRM friendly), and I verified my acount (send scanned ID and a bill) They aprobed this stuff and i made a little deposit for probe the sistem. ERROR!!!! my acount was blocked out and a IGGsecurity network say that i need to say them what is my nickname (???), I send them it. Then they needed to confirm my documents. The scanned are no good, they needed a photo of them (?). I made and sent it. Then they sent me this message "We would like to note that we have successfully received your documents. But we need an additional verification document for confirmation. Please provide us with one photograph of all of the following three documents shown together: a government issued ID, a proof of residence, and a memo (a memo can be a piece of paper with your Nickname handwritten on it) clearly showing your Nickname 'GERte'."
Very angry I do it and sent it.
Now they send me this message "GGNetwork does not permit the use of any 3rd-party program. We would like to inform you that you have used a program that is not permitted on GGNetwork and this corresponding act is a violation of our network policy. In addition, we would like to inform you that the use of a program that is not permitted on our network is considered a harmful and unfair act to our network environment."
Really it´s 5 Dimension case. Do you believe?
I would like that an administrator of BRM take notice of that and do something..."

The administration don´t give me any help, but something happened because BRM don´t show the daily Breakout Promotional freeroll than end in febraury 25th... Angry Shock Confused

     
  23-Feb-18, 18:05   #18
  0 
pajalnick 

Joined: Mar '11
Location: Russian Federation
Age: 46 (M)
Posts: 4728
Posted by CALICUL:
Is for the first time when i hear about it. My only documents that were requested of all the poker rooms where i played were the identity card, a bill of light. gas or cable tv and picture with my card. I think these boys are very paranoid to ask for such a thing. Unbelievable. The times are changing and they are probably forced to ask for it.

these people are not paranoid but just create the most obstacles to preventing the player from receiving money ... this is of course very sad .... if I see on the BRM site what kind of promotion I automatically trust this room ..... and in this case, everything is very bad ... I would like to hear the opinion of the BRM administration about this Confused

     
  24-Feb-18, 04:48   #19
  0 
maragatero 
Joined: Oct '16
Location: Argentina
Age: 64 (M)
Posts: 589
Posted by Mober:
With what you are going through you have given this thread an appropriate title Smile
Maybe it is because they are new at this. Lets hope that this is the reason
and all problems will be resolved soon. The only thing you can do now is to have patience.

Thanks Mober, I really need a lot of patient.Here is no autority of Poker´s Good Rules where the costumers/players could go and ask for some help to this abuse. I think that if someone build an organization who defend the pokers players could have a succes!

     
  24-Feb-18, 09:41   #20
  0 
Sandmanilo 
Joined: Mar '10
Location: Russian Federation
Age: 34 (M)
Posts: 587
maragatero my friend, I fully understand your frustration, but really don't see what's wrong in general with BRK to this point. Yes, it seems that they have more strict rules than most of other rooms, and their support is not great, but that's still no fraud or something like that. I guess that you have used some kind of HUD program, like Pokertracker or HM2 or any other poker software while BRK client was running, and they don't allow this. All you have to do is write a message to support that you will not use any poker software in future while BRK client is opened and, obviously, don't use it really. Keep us informed about your situation, and good luck!

Edited by Sandmanilo (Saturday, February 24, 2018 @ 09:52 GMT)


     
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