Joined: Jan '09
Location: Netherlands
Age: 41 (M)
Posts: 18
Just to piss me off, Skrill froze my account right after I made a 250 EUR deposit to my Skrill account. Skrill wants me to verify my ID AGAIN. That was about a month ago. I made pictures of my drivers license with my Samsung Galaxy S3 and send them to Skrill. Skrill rejected them... without giving me a reason. I thought it was because of my scratchy drivers license, so I had a new one made and tried it again. This time Skrill rejected my ID pictures because they were not sharp enough.. So I bought a new HD webcam and tried it again. Now Skrill is telling me that my webcam is not HD supported and cannot be used for ID verification. I tried to contact Skrill dozens of times and never got any useful reply from them, so I tried again and again and again to get my account verified and finally yesterday my ID got finally verified, but now Skrill forgot??? to unlock my account and still I cant get to my money and Skrill doesn´t answer to my emails. WHAT CAN I DO? I´VE PASSED ALL THE VERIFICATION'S BUT THEY STILL WONT UNLOCK MY ACCOUNT OR REPLY TO MY MESSAGES? SHOULD I GO TO THE POLICE? WHAT CAN I DO TO GET MY 250 EURO OUT?
Joined: Feb '14
Location: Tunisia
Age: 35 (M)
Posts: 2135
i dont think the police can help you here Just keep contacting them till they answer , dont lose hope just yet i would suggest try calling them on the phone not with email
if the problem isnt solved , if you made the deposit with a credit card , i would contact your bank and tell them the story , surley they can reverse the transaction
Joined: Jan '09
Location: Netherlands
Age: 41 (M)
Posts: 18
Thanks for your advice, I will go to my bank, tell my story and ask them to get my money back. I hope that will work. As soon as I get my money back I´ll destroy my Skrill MasterCard and get my account closed. I can advise everyone to use Neteller instead of Skrill. Neteller always replies to your emails asap and they will do everything they can to get this kind of problems solved asap.
Joined: Jan '14
Location: Romania
Age: 44 (M)
Posts: 13295
I do not think skrill wants to steal your money. The laws of the authorities force them to ask for the most visible documents. I've been through this as well as you, but now everything is ok. Sends possibly visible documents and a bill of light with the address. Good luck
Joined: Jan '09
Location: Netherlands
Age: 41 (M)
Posts: 18
Can´t reverse the transaction... Instead I made an official complaint of internet crime on the website of the Federal Bureau of Investigation Internet Crime Complaint Center(IC3)
don´t think I´ll ever get my 250 euros back but I sure hope that my official Internet Crime Complaint by the FBI teaches them Skrill f#ckers a lesson!
------------ yeah I did all that. I got everything verified now, but they still don´t unlock my account and card. They want to piss me off some more, so I´ll spend the rest of today in letting the online poker and gambling world know not to trust Skrill
------------ That sure worked! a few minutes ago I received this email from Skrill
Dear , Thank you for contacting us. We are pleased to confirm that your Skrill account is now active and you can proceed with your next payments. If you have any questions, please contact us. Kind regards, Vladimir Skrill Security Team
Joined: Mar '14
Location: Japan
Age: 49 (M)
Posts: 8946
Posted by DuveL: Can't reverse the transaction... Instead I made an official complaint of internet crime on the website of the Federal Bureau of Investigation Internet Crime Complaint Center(IC3)
What was the response from the FBI? Did you get your agent's name?
Joined: Feb '13
Location: Canada
Age: 46 (M)
Posts: 1204
Hi Duvel, sorry for all your issues with Skrill. Sounds like a huge hassle too be very honest.
I just don't understand how people have such issues with depositing money on poker sites. I setup E-Checks from my bank account for my first deposit years ago and have never had a single issue like many complain about.
Is this a country specific issue based on not having these types of transactions available to people from Europe/Asia/Africa? Never could understand hearing these tales of delays or not getting the money you deposit.
Good luck with FBI investigation lmao, FBI really ?
Joined: Jan '09
Location: Netherlands
Age: 41 (M)
Posts: 18
Yeah FBI, I just googled ´report internet crime` and that was the first link. Haven´t got any reaction from the FBI though. I think there pretty busy covering up there own scams Also right after I filed the complaint I contacted Skrill that I had filed an official complaint. Within 30 minutes I received an email from Skrill that my account is ID verified and unlocked. I went straight to the nearest ATM and took all the balance out. I´ll stick to Neteller in the future. They are so much better in every way then Skrill
Some organizations are really too specific in validating identities. I had a similar experience with William Hill- they had rejected my documents 5 times. The most funny reason for this was a wrong file extension- I sent'em *jpg, and they were accepting only *jpeg
Joined: Dec '11
Location: Uruguay
Age: 36 (M)
Posts: 1025
I use neteller or some prepaid card from master or visa. Today are some many ways to deposit or withdraw, at least in my country. I prefer paysafecard, i dont know if you have heard of them, but it is 100% safe (only for deposit). With this you count I see that I will never use skrill
Joined: Feb '12
Location: Canada
Age: 64 (M)
Posts: 6036
... < ....I feel for ya dude...! Nothing worse than when things go all wrong with your money in someone elses hands...! I only dealt with Skrill once and never again after they charged me $30.00 to transfer $200 back to my bank...!
Joined: Nov '11
Location: Poland
Age: 37 (M)
Posts: 1081
I used to use Skrill, and I've never got any complication. I verified my account with my address and ID and it went smoothly. So maybe you've got difficult case...
Joined: Aug '10
Location: Germany
Age: 52 (M)
Posts: 2219
Thats verry bad, that some sites and ewallets want a id check again and again. Security was important, i know. But sometime i think it was a strategy to work with the money of the members or account user. Gl
Joined: Mar '14
Location: Japan
Age: 49 (M)
Posts: 8946
I guess both Neteller and Skrill are owned by PaySafe Group Limited? It has been a long time since I used their payment service. Their transaction fees are just too steep for me.
Yeah, Skrill fees are too big. Recently I have withdrawn $60 there, and they took $4.50 from it. Just too much. I'll try to seek for another e-wallet or payment system to process my payments.
Skrill,...is perfect,..they have security measures,.. Thats why youre account got locked for some resons,.. U also get a mail,..when u log in from a different device,.. It tels u what browser u used and what device,.. They are very good,,..and yeah the fees,.. They have to get the cost out,...for the maintance,..and all the other stuff,.. Skrill is perfect
Joined: Oct '16
Location: Argentina
Age: 69 (M)
Posts: 2596
Posted by DuveL: Yeah FBI, I just googled 'report internet crime` and that was the first link. Haven't got any reaction from the FBI though. I think there pretty busy covering up there own scams Also right after I filed the complaint I contacted Skrill that I had filed an official complaint. Within 30 minutes I received an email from Skrill that my account is ID verified and unlocked. I went straight to the nearest ATM and took all the balance out. I'll stick to Neteller in the future. They are so much better in every way then Skrill
Hi Duve, I know these maddening sensation/situacion that seem like if you try to chat with a deaf corporation. I wrote a thread "BreakOut is breakballs" where I telled my experience. Like you, they gave me an aproved for my ID but, then when I deposit, a GGSecurity Team showed up and they frozen my acount...horror show! About FBI, few years ago I began to recive emails of a Nigerian direction that said they had a FBI autorization for make me an offer (ridiculous) to win millions if I pay something for the charge. I look for, like you, an internet crime direction. I found it, I filled the form and...never more knowed anything of them. The email continued for some time but I put it like spam and I had not more notice of the Nigerian Chase
Joined: Jan '09
Location: Netherlands
Age: 41 (M)
Posts: 18
Yeah dude, that´s the stuff that will make you remove that pokerroom from your computer and incinerate the software
Why do they make it so easy to get money in? and so hard to get money out? The poker rooms and casino´s make so much profit in a ´legal´ way out of us, they all should make their withdrawals INSTANT! PS does it, instant withdrawals to Net/Skr
That sure worked! a few minutes ago I received this email from Skrill
Also right after I filed the complaint I contacted Skrill that I had filed an official complaint. Within 30 minutes I received an email from Skrill that my account is ID verified and unlocked. 
