Stars emailed me that i use forbidden softwer - BankrollMob Poker Forum Community
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  6-Feb-19, 19:58   #1
Stars emailed me that i use forbidden softwer 0 
peronibar 

Joined: Apr '11
Location: Montenegro
Age: 39 (M)
Posts: 472
I never used any program like hud ,pocker tracker ...I dont know why they tell to me .I open today poker and popup message and got email than that i use forbidden program and they can close my account .I got emai on my language but will upload here anyway

Edited by peronibar (Wednesday, February 06, 2019 @ 19:59 GMT)

Attached Imagesstars.s.png

     
  6-Feb-19, 21:42   #2
  0 
SBEP 

Joined: Nov '14
Location: Macedonia, The former Yugoslav Republic of
Age: 38 (M)
Posts: 1136
Sorry brale, but the pic is waaaay to small, i cant read the text, are there any details as to what software were you actually using, besides obviously PS, or they just said "you are using software we dont allow" can you reupload but next time bigger picture, if you are not using any other software besides PS i really dont know why did u get this message.

     
  6-Feb-19, 22:06   #3
  0 
peronibar 

Joined: Apr '11
Location: Montenegro
Age: 39 (M)
Posts: 472
Posted by SBEP:
Sorry brale, but the pic is waaaay to small, i cant read the text, are there any details as to what software were you actually using, besides obviously PS, or they just said "you are using software we dont allow" can you reupload but next time bigger picture, if you are not using any other software besides PS i really dont know why did u get this message.

I try to screenshoot in one so I cut page. I only open some other poker rooms, 888 and party and both was update i think.

Attached ImagesScreenshot_2019-02-06-23-03-22.png Screenshot_2019-02-06-23-03-06.png

     
  6-Feb-19, 22:32   #4
  0 
Tony_MON7ANA 

Joined: Mar '14
Location: Japan
Age: 44 (M)
Posts: 8813
I cannot clearly understand the content of the email messages above.
I think if you have done nothing wrong and have nothing to hide, then there is nothing to worry about. Did you update your operating system or install new softwares recently?

Edited by Tony_MON7ANA (Wednesday, February 06, 2019 @ 22:38 GMT)


     
  6-Feb-19, 22:38   #5
  0 
maragatero 
Joined: Oct '16
Location: Argentina
Age: 64 (M)
Posts: 1621
...and I don´t speak your language Big Smile But you have to know that PokerStars allow a lot of tracker´s software like PokerTracker4 and HoldemManager2 (I think that Hand2Note is too allowed). You can look for it in the reviews, here, in BRM. The kind of program that they have banned is, i.e., ICM calculator. Like Equilab, Holdem Resources Calculator or SNGWizard. If you were studying your hands with some of it when the poker client was open, then they annoying Blink

     
  7-Feb-19, 06:56   #6
  0 
T3ddyKGB 

Joined: Oct '08
Location: Germany
Age: 44 (M)
Posts: 2018
well, im serb but i dont understand it tho (what kind of software they mean). jebiga ja sam seljak Big Smile only advise i can give you: contact them and always be kind.

------------
Posted by Tony_MON7ANA:
done nothing wrong and have nothing to hide, then there is nothing to worry about.


many ppl thought the same way and then end up in jail or received a death penalty Shock

Edited by T3ddyKGB (Thursday, February 07, 2019 @ 07:03 GMT)


     
  7-Feb-19, 08:02   #7
  0 
peronibar 

Joined: Apr '11
Location: Montenegro
Age: 39 (M)
Posts: 472
Posted by Tony_MON7ANA:
I cannot clearly understand the content of the email messages above.
I think if you have done nothing wrong and have nothing to hide, then there is nothing to worry about. Did you update your operating system or install new softwares recently?

Only update was than 888 poker and partypoker. My laptop lenovo have windows 10 and nothing updated recently.

------------
Posted by T3ddyKGB:
well, im serb but i dont understand it tho (what kind of software they mean). jebiga ja sam seljak Big Smile only advise i can give you: contact them and always be kind.

------------
Posted by Tony_MON7ANA:
done nothing wrong and have nothing to hide, then there is nothing to worry about.


many ppl thought the same way and then end up in jail or received a death penalty Shock

I send message them that maybe is mistake and to check again

------------
Posted by maragatero:
...and I don't speak your language Big Smile But you have to know that PokerStars allow a lot of tracker's software like PokerTracker4 and HoldemManager2 (I think that Hand2Note is too allowed). You can look for it in the reviews, here, in BRM. The kind of program that they have banned is, i.e., ICM calculator. Like Equilab, Holdem Resources Calculator or SNGWizard. If you were studying your hands with some of it when the poker client was open, then they annoying Blink

I never used them, only studied hand in my head Cool

Edited by peronibar (Thursday, February 07, 2019 @ 08:09 GMT)


     
  7-Feb-19, 10:17   #8
  0 
dule-vu 

Joined: May '09
Location: Croatia
Age: 33 (M)
Posts: 6929
this is strange situation for every player,especially when you know that you didnt use any software!dont know how they find this thing at your account,its not like that warned you that somebody use your account for playing or that you money is gone!
hope that you will solve this problem with them!good luck!

     
  7-Feb-19, 10:54   #9
  0 
TheMachineQC 

Joined: Apr '10
Location: Canada
Age: 29 (M)
Posts: 2608
I stopped playing at PS because they are too strict. You get your account hacked, they don't even refund anything. Who knows if their security got hacked. They say it's your fault that your password was hacked but they can't prove it yet they lose tons of customers every year because of that policy. I will not deposit or play on a site where my money isn't safe. Everyone knows Amaya is a shitty greedy company yet people keep playing there because there is traffic. Well people should realize they are the ones who decide where the traffic is Blink

     
  7-Feb-19, 12:38   #10
  0 
peronibar 

Joined: Apr '11
Location: Montenegro
Age: 39 (M)
Posts: 472
I got today email that is mistake and this happend very rarely Confused

Attached ImagesScreenshot_2019-02-07-12-48-58.png

     
  8-Feb-19, 11:53   #11
  0 
Mober 
Joined: Mar '09
Location: Greece
Age: 41 (F)
Posts: 13338
So it was a mistake after all on their part Smile
Even the biggest companies with the most "sophisticated" software make mistakes.
That is why we can not depend in bites and bytes only, and human intervention
is required.
Any words about a compensation, after their mistake? Smile

     
  8-Feb-19, 13:35   #12
  0 
peronibar 

Joined: Apr '11
Location: Montenegro
Age: 39 (M)
Posts: 472
No compensation so far, this is jokestar Big Smile

     
  9-Feb-19, 12:04   #13
  0 
dule-vu 

Joined: May '09
Location: Croatia
Age: 33 (M)
Posts: 6929
I am glad that everything is solved and that they answered to you that it wasnt your mistake!dont know how this was mistake on your account,but its good that stuff see that you didnt anything wrong!

     
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