info: A site operator will be with you momentarily. Please be reminded, in order to ensure your future deposits and withdrawals are processed efficiently, it is very important to verify that we have your current personal information updated in our system along with any documentation necessary for withdrawals. Thank you for your cooperation.
info: Thank you for using our LiveChat Service. This is 'Eric'. How can I help you?
evilgenius: Hi Eric!
Eric: Hello, Welcome to Slots of Vegas
Casino!
evilgenius: Im currently trying to make a withdrawal but I am a little bit confused.
Eric: We are in the process of verifying all account information, may i please have your current phone number, full address and email to update your account.
Eric: Allow me to assist you, Could we start by providing me with your User Name please?
evilgenius: I have not used a credit card, do I still have to fill in the form?
Eric: Allow me to assist you, Could we start by providing me with your User Name please?
evilgenius: Username: evilgenius
Eric: Allow me a few moments in order to review your account and work on your request
evilgenius: Account ID when trying to withdraw through Neteller, would that be the email used to create the account or the account number?
Eric: Allow me a few moments in order to review your account and work on your request
Eric: actually since you are from
SwedenEric: you are not allowed to claim these winnings
Eric: as percasino rules
evilgenius: How come?
Eric: you are not eligible to claim free chips
evilgenius: I didnt find that anywhere in ToC?
Eric:
http://www.prismcasino.com/terms_conditions.phpEric: #6
evilgenius: But #6 only speaks about match-bonuses if im not confused?
evilgenius: The free-chip-bonus is only mentioned in the case of italy
Eric: actually
Eric: check this
Eric:
http://www.prismcasino.com/terms_conditions1.phpevilgenius: Awh...
evilgenius: Well that really sucked. How come you do not allow free-chip bonuses to theese countries?
Eric: company policy
Eric: sorry about any inconvenience this may cause
evilgenius: Wait a second. How come I got the ToC from PrismCasino when I have been playing at slots of vegas?
Eric: they are basically the same
casinoevilgenius: But why do they have different names and ToCs then?
Eric: different skin
evilgenius: But that list cant be found on the slotsofvegas site?
evilgenius: And I belive you'll have different accounts for the different sites?
Eric:
http://www.slotsofvegas.com/terms.phpevilgenius: Players from certain geographical areas must play twice the stated play through rules, are not entitled to fully cashable bonuses and are not entitled to redeem free chips: Denmark,
Australia, China, Israel, Austria, Poland, Finland
evilgenius: aha found it now, so basiclly you dont want customers from any country at all?
Eric: continue reading please
Eric: you will find your country listed below
evilgenius: I found it, but if I am not allowed to play at all using real money, how come I can select
Sweden in the list when creating a real-money account?
evilgenius: Assume I lost the money and made a deposit, wouldnt I be able to withdraw that either?
Eric: you are not entitled to claim these winnings
Eric: as per
casino rules
Eric:
sweden is not entitled to claim free chips
evilgenius: Nor to play at all according to the list?
Eric: and these winnings are coming from free chips redemptions
evilgenius: Id like to know if there is any idea to keep the
casino installed, I liked the games and so, but will I be eligable for any withdraws if I deposit?
evilgenius: Assuming I win with deposited money
Eric: you can play for real money
Eric: after your first deposit
Eric: you can claim some more chip s
evilgenius: Players from the countries listed below are prohibited from playing with real money or to take advantage of any free chip offer. We apologize to these customers for any inconvenience. The countries are the following:
Sweden,
evilgenius: So prohibited means forbidden when it comes to claiming chips, but it means allowed when it comes to real money?
Eric: indeed
evilgenius: Well that sounds quite wrong?
Eric: you can play for real money
Eric: you can not claim free chipsevilgenius: Im prohibited to do both according to the text. But you say i am free to deposit and play?
Eric: we can check your acc after your first deposit
Eric: in order to credit your acc with some free chip
Eric: so
Eric: what i mean is
Eric: thatt first you need to play for real money
evilgenius: Sounds strange...
evilgenius: Could I get a copy of the chathistory sent to my e-mail?
Eric: you can ask for a copy at the end of this chat
Eric: you will asked to save a copy
evilgenius: Okay
