Joined: Jan '08
Location: Croatia
Age: 47 (M)
Posts: 1308
I have emailed support at Full Tilt several times and got no response from them anyone have any experience with their support system. I mean 0 response regarding 3 different issues. First time when i asked something about Full tilt store it went fine in under and hour i got my response back. After that its like im talking to the wall. Anyone knows how can someone bet >$30 and release $0.20 from bonus. Am i wrong about something here or should i bet $0.10 and wait to accumulate points by limping into hands.
Joined: Feb '08
Location: Australia
Age: 39 (M)
Posts: 312
FullTilt had the dealt system which means you clear a small percentage of your bonus from every hand you are dealt. Bonuses are cleared by playing raked hands. Full Tilt takes a maximum of $3 per raked hand. so therefore it doesnt matter how much you have bet or how much is in the pot, the most the rake will ever get up o is $3 and out of those $3 a percentage of that is yours. i know that you get 7 FT points for every $1 that you put in rake, im not sure exactly how many points you must earn to clear $1 from your bonus. I hope a have roughly answered your question. here is an example:
lets say your playing 3 handed. the pot reaches $93 minus $3 in rake.
$3 rake divided by 3 players = $1 rake paid by every player into that pot. therefore you would recieve 7 FT points which then count towards the release of your bonus.
Joined: Jan '08
Location: Croatia
Age: 47 (M)
Posts: 1308
Sorry for not being clear about the issue. I have bet more than $30 bucks overall not at one time, so rake was never too big i have accumulated around 25 pts during that period and next time i have logged in (they are maintaining site) ive noticed that have released only $0.20 from bonus. As far as i understand the bonus rules one have to accumulate around $85 in rake to release $5. I dont think i had to release some big amount but $0.20 is little to small for amount i wagered. I dont know, thats why i wanted to mail the support to see if they had some issues with bonus system because of maintanance and still no response. I dont get it why they dont respond to email at all i dont care what will they say. Even sent them email in which i asked kindly to reply to that email so i could just get confirmation that it is received but nothing. Dont get it at all.
Im playing at the moment and i have not wagered nearly that amount and have released around $0.40.
Joined: Dec '07
Location: Slovakia
Age: 37 (M)
Posts: 824
A bit off topic of the thread but dont you guys know why fulltilt keep falling down with connection pretty usualy last week ? i had like 5 or 6 disconects even i dont play there much and its not my connection ...
Joined: Jan '08
Location: Croatia
Age: 47 (M)
Posts: 1308
Posted by w4444x: A bit off topic of the thread but dont you guys know why fulltilt keep falling down with connection pretty usualy last week ? i had like 5 or 6 disconects even i dont play there much and its not my connection ...
No its not your connection its them doing maintanance for 3 days now, and finally they made a pop up that warns players there will be disconnections. What are they doing that takes them that long i dont know. Ive lost 2 hands on two different tables at the same time and noone on the table have any clue what the cards were. That is the other issue i emailed them about.
Joined: Jan '08
Location: Croatia
Age: 47 (M)
Posts: 1308
Just to write down that i did get my hand histories after 7 days and about 5 emails. About releasing bonus it all summed up correctly in the end. About third thing i got reassurance that such thing is not possible. I just hope they are right . So in the end support is one of the slowest if not the slowest among poker rooms but it was nice to see that there is any. And they implemented automated response into their support system. Yey.
Joined: Jan '08
Location: Croatia
Age: 35 (M)
Posts: 187
I also have a fulltilt problem. So i will write it here, instead of opening a new thread. I picked up bonus( no deposit), earned 189. Then deposit my 50 dollars. So i had on account 239 dollars. Then i made a withdraw of 189( had to leave 50 bucks bonus on account). And my withdraw was declined. I deposit via moneybookers, and also tried to withdraw through it. Send them an email, but i don't think i can hope to get a reply. And today my account was locked(it says: '' can't log in send e-mail to suport..bla,bla''. Really don't know where is the problem, my personal info are all corect. I think they get me over, will i be able to withdraw at least 50 bucks i've deposited.
they are not the fastes too reply an email but they have always answer my mails but it takes about a week... i also got problems with ther maintanance and loste some hands but wrote them an email and got the money i put in the pot back... but they are very slow...
Joined: Jan '08
Location: Croatia
Age: 47 (M)
Posts: 1308
Posted by dj_rush1: Has anyone already withdraw from fulltilt? Do they request ID before first witdraw? Any one, especially Croatian players?Predobar?
Don't know why they declined my withdraw
ive answered you in your other thread about this. sorry i didnt received emails about posts from this thread but it wouldnt help you because i havent made any withdrawals yet. Ive signed up through BRM 3 weeks ago.
I wanted to finish this thread with information that i ve got a refund for money involved in those hands, plus they gave me 600 medals and last but not the least the apology for everything. And yes they got me crazy with their support but at least they finally implemented automated response and it took them about week to begin processing, but as automated response said they were floded with emails from players.
To Predobar. It is hard to get ant FTPs unless you are playing cash games. Ill bet you were playing sitngos or tournament play. I had the same problem when I first went on there trying to clear a bonus. Their customer support is slow, there is a phone number for them somewhere in their forum I called once.
I was playing ring games not sng that time but it in the end everything summed up as it should. i dont know if they did it or did i miscalculated something.
Joined: Feb '08
Location: United States
Age: 54 (M)
Posts: 407
To Predobar. It is hard to get ant FTPs unless you are playing cash games. Ill bet you were playing sitngos or tournament play. I had the same problem when I first went on there trying to clear a bonus. Their customer support is slow, there is a phone number for them somewhere in their forum I called once.
Joined: Feb '08
Location: United Kingdom
Age: 44 (M)
Posts: 1170
i came in a prize payout once on a freeroll and strted to make a bankroll i asked thm via email if i could cash in on tihs and they emailed me back within 24 hours saying yes so ive not had any trouble at all with these
Joined: Jan '08
Location: Croatia
Age: 47 (M)
Posts: 1308
They really should work on their customer relations. Those 600 medals they gave me on Feb 28, i have bought Bonus $100 from Iron man store. Fairness of that offer could be discussed but i dont want to, everyone can buy it or not. I havent received it in my bonus account so im emailing support to see what is happening, after a week. They send me reply that I am not eligible for $100 bonus because i have to complete/clear my sign up bonus, which was btw cleared/completed before i purchased $100 bonus. Im waiting for reply about that and im really interested in their response. I`ll post answer when i get one, which will probably be in a week or so.
Joined: Dec '07
Location: United Kingdom
Age: 43 (F)
Posts: 845
Bonus dollors at full tilt are cleared at a rate of $.06 per one fulltilt point, i only know this cause i recently cleared my bonus with them and everytime i have contacted support there the response has been quick and efficient.
Joined: Jan '08
Location: Croatia
Age: 47 (M)
Posts: 1308
I must admit this was fast, and even faster. They gave me that $100 bonus from Iron man store and not only that, it looks like i got it for free (sometimes i really wonder at how things work out ). I would like to say THANKS FULL TILT SUPPORT. If BRM is ever in need of some advice im here.
Joined: Jan '08
Location: Croatia
Age: 35 (M)
Posts: 187
I would yust like to inform you that i still haven't recieve that money. I sent them one more email, but no response. I alse contact that site predobar told me to( customer complainment) but no response from them niether, ill try one more time, there's nothing i can do i guess.
Joined: Jan '08
Location: Croatia
Age: 47 (M)
Posts: 1308
Still nothing. Thats bad. BTW i played 200+ hands on FTP after this bonus and guess what, won only 7. You dont want to know what thoughts are running through my mind at this moment. BTW who the F. is Bob Pollard? And who owns that Kolyma corporation? If someone can shorten the time.
. So in the end support is one of the slowest if not the slowest among 
but they are very slow...
