I signed up for their £300 free starting balance and played through the wager requirements but they do not tell you that you are really only playing for a £150 bonus addon for a deposit of £20. Hours I played and got upto £4313 playing the 2 slot machines. Here a transcript of my chat with support:
(Me) welcome to the Support Desk. An Operator will be with you shortly. Will : Hi, thank you for contacting Support. You are chatting with Will, how may I help you? (Me) : Hi, I have been playing the 300 free starting bonus and am upto 4313 I have played more than 300 in bets how do I get the bonus moved over? (Me) : hi Will Will : Let me have a look. Please give me the User account number. (Me) : am is that easy to see anywhere (Me) : ? (Me) : ah Will : Not while you are logged-on. Alternatively you may give me the e-mail address registered with the Casino. (Me) : its in my email PPR????????? (Me) : email address is ??????????@?????.??? Will : That's it, thanks. Will : Thanks. Please bear with me for a moment. (Me) : oki Will : Thanks for holding Fred. (Me) : no problem Will : Having a look at the account I noted that you have not made the minimum required purchase yet. (Me) : ? Will : You need to make the minimum deposit of 20 in order to transfer the winnings from the Free Credits account to the Real account. These winnings are then placed in the Bonus Balance which has wagering requirements and has no monetary value. (Me) : I don't understand the bonus says 300 free account balance which the winning amount over the 300 get deposited to your account (Me) : it also says take home your winnings (Me) : is this not the case? Will : The 300 was added too your account and thus you have been able to play. The winnings refered too are winnings made in the Real account by wagering the Bonus amount transfered too the account and then winning on that. (Me) : so if I deposit £20 £4000 will be transfered to my real balance? Will : The maximum amount that can be transferred to the Real account is 150 Free Credits. (Me) : lol (Me) : so I'm sitting here playing pueseudo casino (Me) : surely if thats the case a text box should appear when limits are reached should it not Will : Unfortunately that is not the case. However, if you want, I will have a look at the account for you too tell you how much you have wagered so far. (Me) : ok thank you Will : Great. Hang on a moment for me please. (Me) : oki Will : Here are the wagering details thus far for you Fred. Please note that these have a 45 minute time frame laps, thus the last 45 minutes may not be included. (Me) : ok Will : Apocalypse Cow - 1,264 Credits Will : Super Fun 21 Blackjack - 8 Credits Will : Wheel of Wealth SE - 1,480 Credits Will : That's the play on the Free play account thus far. (Me) : so whats that mean in terms of me getting extra money? (Me) : Will : Simply make the minimum purchase of 20 and you will notice a new button stating "Pocket your Wins". Simply click the button and your winnings will be transferred. (Me) : as winnings that can be collected or as winning that have a wager requirement once again placed on them? Will : These winnings are then placed in the Bonus Balance which has wagering requirements and has no monetary value. Will : Bonus amounts credited to a Player's Bonus Balance are subject to thirty (30) times play-through / wagering before they may be cashed in. (Me) : please explain, does that mean as you have said "no monetary value" that the bonus money is not redemable and does 30 times play through mean I must wager 30x £150 = £4500 must be gambled before bank is available to collect Will : Will there be anything else for you today? (Me) : the above question answered yes or no please (Me) : does 30 times play through mean I must wager 30x £150 = £4500 must be gambled before bank is available to collect Will : That is correct yes. (Me) : that is rediculas other casino's give you a % match bonus yours you must win it and then have severe restriction placed upon it I shall be giving this site a terrible review games are good but that bonus is a disgrace (Me) : thank you and good bye Will : I am sorry that you feel this way Freed. Will : Soory...Gred** (Me) : I am now Will : Sorry...Fred... (Me) : ok thank you Will for your assistance
take it as you will but I'll not be depositing with them anytime soon. Maybe others think its ok but to me they make you win a % match bonus and fool you into thinking they are helping you out like I'd won 4K above what it wanted and can only get 150 to play with if I take up their offer I think not.
All "free' play casino offers have this stipulation, if you read the terms it says you must deposit 20 minimum, and that it's a bonus only your playing for. While fun it is, free it is not. I just use it to play with the 300 and see how I do. Don't get mad for not reading fine print, you should always do that, especially when dealing with online companies whether it's a gambling site or not. Cheers GL
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