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If you make the first withdrawal it takes a bit since you have to send in your id but after your account is approved you have your money one day after your request at least thats how it always worked for me i use neteller.......hope i was able to answer your question Cool

     
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Melanie, would ask you if and when you will release a software version suitable for italian users because at the moment I don't have possibility to play on BigBet. Smile

     
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Posted by 123loweman:
thank u yes all is resolved and thanks to ur support team all is taking care of...thanks again i am sure it will go through just fine..very speedy support..good luck to ur site i alway recommed merge network...u all got my cashout fast "on players only" c ya


Thanks Loweman! appreciated Smile

     
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i'd like to know if my account still works... see, i have an account at your site, unfortunately real money account isn' allowed in our country... some gambling laws; and if ever i'd be allowed, would i have my ndb??? never had an ndb before; so i hope to have it from you... ty... Smile

     
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Posted by FlopMeARoyal:
It's pretty refreshing to have a liason to BigBet as a member of this forum....when I signed up, I got a courtesy call from a BigBet representative, which was also awesome....feels good to be treated like a person instead of a bank account, just saying thank you.

I should be recieving my BRM bonus sometime next week, and it would be my pleasure to help beta test. Again, thanks.



Hi FlopMeARoyal,

First of all thanks... customer satisfaction is part of our mission.

As I understood from your post, you already have an account with us. In that case if you want to join the test crew, from the current client once logged in, click on player admin. A new webpage will be pop-up. On your left select 5.0 software version. Next click on the Mac icon to start the download.

E-mail me your username or nickname so I can follow-up with you on the testing.

Thanks again.



Melanie

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Posted by PjTheAce:
Hello Melanie...... I was just thinking how awesome it is to have someone from bigbet here for the community, to help them and so on, but I just wanted to ask why you guys have hardly no tourneys? Like all of the rest of the MERGE skins? you guys do not have tourneys over $15 dollars and hardly any of the guarented money tourneys, Because I am a regular players at PLayers Only that is the main site I play on every day and where I have a major bankroll, most of the time, Also Just to let everyone know the BETA is for all MERGE poker sites, where you can find in the PLayer Admin, just not for BIG BET poker.



Hi TheAce,

With the changes we are making we are in the process of coming up with more tourneys etc. Stay Tuned.

The Beta 5.0 software is indeed on all skins as we are using the Merge Network software. So basically the testing is not only for BigBetPoker but for all other skins. But by testing the Mac software being member of BigBetPoker, we do reward if the player is able to reproduce any bug or just report feedback of the new software to be released soon. Not sure if other rooms are doing anything regarding the 5.0 version... but we are.

Edited by BigBetPoker (16 October 2010 @ 18:54 GMT)


     
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Well Melanie.... my name on PLayers Only is PaulGobertJr and I use the beta software all the time if you want to catch up with me regarding the beta get in touch....... and I would love to play on BigBet but there is no guaranteed tourneys, Like none and thats what I love to play, I played the cash game for like an hour with the $25 dollars from the promotion on this site and I turned that into $60 dollar quicker than quick. But I already know this because I have turned $10 dollars into 1.5k before easy on Players Only and the CAsh out was super quick took 2 days with Check with Fed-Ex I was wondering how long does it take With Big Bet poker using UseMywallet??? I will play through the whole promotion with Bankrollmob and BigBet but I do not see myself staying there if there is no tourneys, no Tourney King, and no 15k touchdown promotion like on Players ONly, I hope you understand.... I get a 50k coupon every month just for reloading 20 dollars on my account because of my VIP status, I hope you guys stride to get as much for the players as Players Only does, I just got e-mail from players only telling me they gave me $11 sat. coupon for just being a loyal great customer always doing survey after I speak with support. Just very hard to leave something like that on the same network when there is nothing on your end, I am just giving advise on which direction you guys should go to pull in more customers.

     
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Posted by pothead2012:
Hi Melanie, nice to have you on the forum same as pj i would like to know why all the gtd money tourneys are gone i realy love your site you guys have a excellent support and the fact that cashouts most of the time take only a day till i have the money in my e-wallet is just amazing but since i`m a tourney player i had to sign up with carbon poker when big bet took all the gtd tourneys out of the schedule if there is any way that you could offer those tournamenst again i would love to come back to big bet poker...... in any case welcome to the forum hope you like it here Blink



Stay Tuned, we are working on the tourneys and special promos coming up soon.

Thanks for the welcome, and yes do like it here Smile ... starting to get being part of the community of BRM feeling, which is good... at least for me...



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Posted by PjTheAce:
PotHead How long does it take to get to USeMyWallet when you withdraw it says on BigBet site it goes in the same say, from big Bet poker that sounds awesome if so


Hi PjTheAce...

You asked PotHead, but I will answer you Smile

Once your account is verified with us, you can request support team to set-up a UseMyWallet account for you. You can use it as deposit and withdrawal method. Indeed, usually it takes like a day to receive the funds.

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Posted by MANUEDO:
Melanie, would ask you if and when you will release a software version suitable for italian users because at the moment I don't have possibility to play on BigBet. Smile


Are you referring that you are unable to download the software? Or you mean for the nodepositbonus? Because generally we do take Italian players on the website of BigBetPoker itself.

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Posted by oliver082298:
i'd like to know if my account still works... see, i have an account at your site, unfortunately real money account isn' allowed in our country... some gambling laws; and if ever i'd be allowed, would i have my ndb??? never had an ndb before; so i hope to have it from you... ty... Smile


Hey sweetie, indeed you won't be able to deposit. However, you can still fund your account with play money and play for fun. In regards to the bdb, not sure about that, but I think your account will unfortunately not be eligible for one Sad

Edited by BigBetPoker (16 October 2010 @ 19:23 GMT)


     
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I have a UseMyWallet account I would not be asking if I did not, I am talking about with the promotion from BankrollMob of the $25 dollars I was thinking once I get it up to around $300 dollar can I withdraw the promotion money?

     
   +1   
Posted by PjTheAce:
Well Melanie.... my name on PLayers Only is PaulGobertJr and I use the beta software all the time if you want to catch up with me regarding the beta get in touch....... and I would love to play on BigBet but there is no guaranteed tourneys, Like none and thats what I love to play, I played the cash game for like an hour with the $25 dollars from the promotion on this site and I turned that into $60 dollar quicker than quick. But I already know this because I have turned $10 dollars into 1.5k before easy on Players Only and the CAsh out was super quick took 2 days with Check with Fed-Ex I was wondering how long does it take With Big Bet poker using UseMywallet??? I will play through the whole promotion with Bankrollmob and BigBet but I do not see myself staying there if there is no tourneys, no Tourney King, and no 15k touchdown promotion like on Players ONly, I hope you understand.... I get a 50k coupon every month just for reloading 20 dollars on my account because of my VIP status, I hope you guys stride to get as much for the players as Players Only does, I just got e-mail from players only telling me they gave me $11 sat. coupon for just being a loyal great customer always doing survey after I speak with support. Just very hard to leave something like that on the same network when there is nothing on your end, I am just giving advise on which direction you guys should go to pull in more customers.



I won't be able to see your account in our system, because we do have our in-house system, support, deposit & payout processors etc. However in regards to UseMyWallet, once your account is verified with us ( with that I mean that you have sent your docs), you can use this method for easy and fast deposit and also withdrawal. It usually takes a day to get your money in your UMW account.

I hear you about the tourneys.. we are working on them and of course do appreciate your constructive feedback on what we can and should improve... on acquisition and customer retention. I have copy your post and send it to my work e-mail so I'm sure to bring it up to the team on Monday.

Thanks again.

Cheers,


Melanie

     
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Awesome..... I look forward to seeing great things from you guys let me post e-mail I get from players Only regarding what they think of me

Dear Paul,

Thank you very much for your e-mail. I am glad to know that you are now able to get our promotional e-mails and that you enjoy our site so much.

As a token of our appreciation for your business with us your account has been granted a $11 tourney coupon for a Satellite game. All you need to so is look for a $11 Satellite and register in it.

We appreciate you recommending our site to your friends. We have think about rewarding our loyal customer for showing our site to others, so we have implemented a Referral bonus program in which you can make money. If you did not know about our Referral Program you can check it our here: http://referrals.outgard.net/gui/loginForm.php?casinoid...

Thank you very much for being our customer Paul. Hope you enjoy the Satellite!

Your reference ID for this email is LTK61703023869X; please quote this number in any further communication on this subject.

Kind regards,
Gus Fisher
Quality Assurance Team

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Here is another thing they do which you guys should look into doing,


Your limited time October VIP rewards.

Dear Player,

As a VIP here at PlayersOnly.com you deserve more. That’s why this October we’re giving away huge reload bonuses along with tournament seats into some big money events. To cash in, use the bonus code below that corresponds to your current VIP level when you make your next real money deposit:
VIP Tier Bonus Code Max Bonus Amount

Tournament Seat (Value)
Platinum PLATOCTPK 200% ($1,000) Aussie Million Grand Final ($550)
Gold GOLDOCTPK 200% ($500)

Aussie Million Grand Final ($550)
Silver SILVEROCTPK 100% ($1,000)

$50,000 Guaranteed ($109)
Bronze BRONZEOCTPK 100% ($500) $50,000 Guaranteed ($109)
Green GREENOCTPK 100% ($300) $60 Tournament coupon
None VIPOCTPK 100% ($200) $11 Tournament coupon

Click here for full details on how to use your reload bonus.

Tournament Seat details
You will be issued a tournament coupon and will still need to manually register yourself into each tournament. The Aussie Millions Grand Final will take place on October 30th (13:00) and will issue at least 1 x $15,000 Aussie Millions prize package. Our $50,000 Guaranteed tournament takes place every Sunday at 13:00. The $60 tournament coupon can be used towards a $60 Aussie Millions satellite or our daily $7,000 guaranteed tournament. The $11 tournament coupon can be used towards any $11 Aussie Million or $50,000 Guaranteed satellite.

To find out more about our amazing VIP Program and what it means to you visit our webpage here.

I’ll see you at the tables.

Carrie,
Your PlayersOnly Poker Hoste

     
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To bad its only 20 a day and it never seems to be available either...

     
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i've been playing freerolls and play money for 2 years now... i'd like to play real money sometime... ty anyway... Thumbs Up

     
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Posted by PjTheAce:
I have a UseMyWallet account I would not be asking if I did not, I am talking about with the promotion from BankrollMob of the $25 dollars I was thinking once I get it up to around $300 dollar can I withdraw the promotion money?


You will need to rake enough in order to withdrawal. But if you want to know if the possibility exist, it does. For further information I recommend you to contact the knowledgeable support team who will be able to assist you...

     
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Hi Melanie,

you got mail Big Smile

Really nice to have a liaison. Thumbs Up Thumbs Up Thumbs Up

     
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Posted by MANUEDO:
Melanie, would ask you if and when you will release a software version suitable for italian users because at the moment I don't have possibility to play on BigBet. Smile


Sorry Melanie, I made a mistake. I will write again after downloading ( and testing, of course Tongue ) software. Thanks for kindly reply.

     
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Not that it relly matters but do you have any clue to why all my stats from bigbetpoker have gone AWOL from tracking sites? Apparently iv only ever played 1 SnG, no tourns and no cash games.
Like I say it doesnt matter TBH just was woundering.

     
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If we could only get those no-deposit bonuses rolling a little faster...

     
   +1   
Posted by whamboozeled:
Hi Melanie,

you got mail Big Smile

Really nice to have a liaison. Thumbs Up Thumbs Up Thumbs Up



You got mail Smile Thumbs Up

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Posted by B1gfoot:
Not that it relly matters but do you have any clue to why all my stats from bigbetpoker have gone AWOL from tracking sites? Apparently iv only ever played 1 SnG, no tourns and no cash games.
Like I say it doesnt matter TBH just was woundering.


Hey B1gfoot ...

If I don't mistake the system gives you a history of a month so 30 days. If you want a track of your stats please send an e-mail to [email protected] with your request, or you can also send me an e-mail.

Let me know if I have answered your question...


Cheers,


Melanie

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Posted by FlopMeARoyal:


If we could only get those no-deposit bonuses rolling a little faster...



Thanks for your feedback. It's something we can work on in cooperation with BRM.

Melanie

Edited by BigBetPoker (20 October 2010 @ 01:04 GMT)


     
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nice and fast reply, that is how support should be everywhere!!!


thumbs up Thumbs Up Thumbs Up Thumbs Up Thumbs Up Thumbs Up

     
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Posted by BigBetPoker:
The testing is basically just to find bugs if any and report these. We offer $11 Satellite coupon. That is for the reporting of any bugs encountered, and feedback to us.

Besides this you might be eligible for the $150 FREE as advertised by BankrollMob.

Yes i think is for sure Blink

     
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