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  29-Oct-10, 07:32   #1
I got in touch with bigbet poker because after a week or more did not 0   
ganjerisima 

Joined: Sep '10
Location: Spain
Age: 48 (F)
Posts: 12

I got in touch with bigbet poker because after a week or more did not receive my welcome bonus no deposit. This is your answer






Reference number: LTK6180665200X Please use this ticket number in any correspondence with us.
Subject: BRM150

Dear Customer,

Thank you for contacting us.

We can earn a BRM mail that has your account as a qualifying for the bonus. You can check with ell
Please feel free to contact us if you have any additional questions.

Sincerely,

Raycard
Poker Support


     
  29-Oct-10, 08:30   #2
  0   
SonFelix 

Joined: Apr '10
Location: Finland
Age: 47 (M)
Posts: 323
I think that they are still waiting the namelist from bankrollmob to be sent to them...but I´m not quite sure cause that e-mail has no sense in it Big Smile

     
  29-Oct-10, 09:45   #3
  0   
SuperNoob 

Joined: May '09
Location: India
Age: 34 (M)
Posts: 4873
Posted by ganjerisima:

We can earn a BRM mail that has your account as a qualifying for the bonus. You can check with ell
Please feel free to contact us if you have any additional questions.


how does someone earn a mail? Confused Confused

and frm wht little sense i cud make from this mail, i think sonfelix is right.
u shud contact brm support regarding this, gl

     
  29-Oct-10, 10:04   #4
  0   
Sch0rsch 
Joined: Oct '10
Location: Switzerland
Age: 34 (M)
Posts: 23
Thats a strange support email Aww crap! I dont know what they do want to say with ist Question

     
  29-Oct-10, 19:05   #5
  0   
shoveandtilt 

Joined: Jan '10
Location: United Kingdom
Age: 33 (M)
Posts: 543
Yeah that is quite weird...i had to wait over a week and half for mine to clear AFTER it had been processed here at wonderful BRM. Still got the bonus though, and relatively soft plo and micro/low mtt's

     
  29-Oct-10, 22:46   #6
  0   
BigBetPoker 

Joined: Oct '10
Location: Netherlands Antilles
Age: 40 (F)
Posts: 89
Posted by ganjerisima:

I got in touch with bigbet poker because after a week or more did not receive my welcome bonus no deposit. This is your answer


Hi Ganjerisima,

When did you signed up? From BRM we receive a daily list with 20 qualifying accounts. Please check with BRM first if you are one of the qualifying accounts. If that's the case and it has not been credit, feel free to sent me an e-mail to investigate this for you.

In regards to the e-mail send by the support member Raycard, not sure what went wrong, but will address this to him.

Melanie

     
  29-Oct-10, 23:48   #7
  0   
dule-vu 

Joined: May '09
Location: Croatia
Age: 35 (M)
Posts: 9341
I know that my english isnt best,but this kind of mail didnt see in my life!EARN MAIL Worship especially when know that someone should know perfect english,when he work at job like this!

     
  30-Oct-10, 21:01   #8
  0   
123loweman 
Joined: Sep '08
Location: United States
Age: 41 (M)
Posts: 115
u should have just contacted melanie from BBP she took care of everything for me with very speedy progress and thats the best way to do it

     
  6-Nov-10, 01:30   #9
  0   
BigBetPoker 

Joined: Oct '10
Location: Netherlands Antilles
Age: 40 (F)
Posts: 89
Hi ganjerisima,

Just wanted to get back to you, as you haven't contacted me. In your specific case, you need to contact BRM to check if your account is eligible for the bonus.

However, in regards to the e-mail, I have investigate this and it happens that the original response was sent in Spanish to you. The original response was in Spanish, as the original e-mail that contacted support was in Spanish. This was translated into English afterwards, and from there it went wrong with the correct grammatical order from the translation...



Cheers,

Melanie

     
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