Joined: Jun '09
Location: Spain
Age: 36 (M)
Posts: 5
Hi
I have some problems whit my pokerstars account. A hacker robbed my account and then charge it whit a stolen visa card. He gamble all the money and lost it. The bank order to have back this funds and ps have frozen my account whit a negative balance. It is fair? I have been playing for 2 years and never had a problem. Now they told me that if i dont pay the 1k$ i can´t ever play there.
Ask PS nicely to investigate the matter. Explain what happened. They have ways to see that hijacker played from a different IP. Provide your bank information so that they could see that the credit card that was charged was not yours.
Joined: Nov '10
Location: United States
Age: 36 (F)
Posts: 39
Find another site to play at and make a more secure password. Unfortunately there are risks to playing over the internet, and its your job to protect your investments. Get Microsoft free malicious removal tool, just google it I'm to lazy to provide the link. Get some form of virus security protection. Thats the best advice I can give you. That is a hard way to learn a valuable lesson though. Never take the internet for granted, and always stay protected.
Joined: Apr '09
Location: Australia
Age: 40 (M)
Posts: 6483
Posted by schmoyster: Ask PS nicely to investigate the matter. Explain what happened. They have ways to see that hijacker played from a different IP. Provide your bank information so that they could see that the credit card that was charged was not yours.
THIS
If the IP is form another country or something.. I'd say you'd have a reasonable chance.. Otherwise I guess it's up to you to ensure people don't access your account.
How exactly did you get 'hacked' ? Do you change your password frequently etc? In some ways, harsh as it is, this sort of security is largely your responsibility..
Joined: May '08
Location: Canada
Age: 48 (M)
Posts: 1017
Posted by Queenteesa: Find another site to play at and make a more secure password. Unfortunately there are risks to playing over the internet, and its your job to protect your investments. Get Microsoft free malicious removal tool, just google it I'm to lazy to provide the link. Get some form of virus security protection. Thats the best advice I can give you. That is a hard way to learn a valuable lesson though. Never take the internet for granted, and always stay protected.
Good luck.
Today being online is like having sex....If you stay protected you should be okay......but if you F_uck around visiting all the porn sites and s**t like that then you will have problems.....play safe......stay safe.....hehehe
And by the way I aint saying that any one how has respond here...or even the author of this here topic is guilty of doing that....but it does happen way too much...
Joined: Dec '08
Location: Portugal
Age: 53 (M)
Posts: 260
there are about 100 sites out there, 90 are better than pstars, but in the case, you really want to play there and they do not accept your arguments, just open a new account in your girlfriends, mothers, fathers name - and avoid to play live qualifiers hehe
