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  19-Dec-10, 16:05   #1
Christmas Calendar winner - 80 dollars ticket on 888 0 
AbuDhabi 
Joined: Aug '10
Location: Czech Republic
Age: 32 (M)
Posts: 309
Hello, I would like to ask on my ticket for 50000 guarantee on 888poker.

I won it 8th December in Christmas Calnedar. Today I found that I am registered in the tournament which will be held today. Accidentally I cant play it tonight - so I unregistered myself from that tournament and thought that I will get the ticket for next week. But the client unregistered me and the client didnt write anything - It didnt give me ticket or anything like that.

I would like to say that I didnt have account on 888poker before I won the prize and I didnt want to unregister in order to get some money from it by withdrawal. I only wanted a ticket which I won.

How I can claim my prize pls? Is it possible to be somehow registered to next week tournament? Thanks in advance Admin.

     
  19-Dec-10, 16:12   #2
  0 
B1gfoot 

Joined: Mar '08
Location: United Kingdom
Age: 40 (M)
Posts: 6714
Best of talking to 888 - GL with that one!!

     
  19-Dec-10, 16:14   #3
  0 
AbuDhabi 
Joined: Aug '10
Location: Czech Republic
Age: 32 (M)
Posts: 309
Is it problem with them? Did someone try to contact them?

     
  19-Dec-10, 16:19   #4
  0 
B1gfoot 

Joined: Mar '08
Location: United Kingdom
Age: 40 (M)
Posts: 6714
They will have acess to your account so should be able to see you had the ticket and unregistered, and again SHOULD!! put the ticket back in to your account.
Not a lover of 888 so kinda get a feeling you will get a run around, I cant see how bankrollmob could help outher than give you a 2nd ticket wich I dont see happining.

     
  19-Dec-10, 16:45   #5
  0 
AbuDhabi 
Joined: Aug '10
Location: Czech Republic
Age: 32 (M)
Posts: 309
Of course, I dont want a second ticket from Bmob SmileBut I was a bit confused to find out that my ticket disappeared and wanted to share my feelings.. And maybe this thread could be helpful for another mob members who won the same ticket.

So thanks for advice, I wll infrom you here hoe it was (un)solved Smile They say, their support is 24/7, so we will see...

     
  19-Dec-10, 19:53   #6
  0 
dule-vu 

Joined: May '09
Location: Croatia
Age: 35 (M)
Posts: 8997
I understand that you cant play tonight and would be right to give a chance to you to play on some other day!we all have some things to do and cant play every tournament when is scheduled,so it would be good that 888 give you another chance to play!hope that you will have luck with this problem!

     
  19-Dec-10, 22:15   #7
  0 
jessthehuman 

Joined: Apr '09
Location: Australia
Age: 36 (M)
Posts: 6482
good luck and keep us posted.. Wouldn't be surprised if 888 stiffed you though, I'm also not a fan. We'll see though aye, maybe they'll pull through.

     
  21-Dec-10, 08:30   #8
  0 
AbuDhabi 
Joined: Aug '10
Location: Czech Republic
Age: 32 (M)
Posts: 309
hmm, their 24/7 support is really fast. If I dont count their automatic system message, that they got my ticket, noone replied me yet.

     
  23-Dec-10, 01:16   #9
  0 
AbuDhabi 
Joined: Aug '10
Location: Czech Republic
Age: 32 (M)
Posts: 309
Ok, now it is more than 72 hours from my question to their support - I am losing my hope that they will even answer... Sad

     
  25-Dec-10, 12:09   #10
  0 
AbuDhabi 
Joined: Aug '10
Location: Czech Republic
Age: 32 (M)
Posts: 309
Pls where I can find decision of my case? Aww crap! Aww crap! Aww crap!

They didnt send me any mail, they sent me only this :

Thanks for submitting your question. Use this reference number for follow up: #101219-001203


But WHERE I can follow it? On their GREAT support site there is nothing where to fill the reference number. I am already a bit annoyed from 888.


Thanks for any answer...

     
  25-Dec-10, 12:53   #11
  0 
oliver082298 

Joined: Nov '09
Location: Philippines
Age: 47 (M)
Posts: 1011
Posted by AbuDhabi:
Hello, I would like to ask on my ticket for 50000 guarantee on 888poker.

I won it 8th December in Christmas Calnedar. Today I found that I am registered in the tournament which will be held today. Accidentally I cant play it tonight - so I unregistered myself from that tournament and thought that I will get the ticket for next week. But the client unregistered me and the client didnt write anything - It didnt give me ticket or anything like that.

I would like to say that I didnt have account on 888poker before I won the prize and I didnt want to unregister in order to get some money from it by withdrawal. I only wanted a ticket which I won.

How I can claim my prize pls? Is it possible to be somehow registered to next week tournament? Thanks in advance Admin.

you cannot register unless you have an account... you should have converted it into mob points insteed...

     
  25-Dec-10, 15:01   #12
  0 
AbuDhabi 
Joined: Aug '10
Location: Czech Republic
Age: 32 (M)
Posts: 309
I had an account - I claimed te prize and now I am trying to solve my problem with their support.

I hadnt the right to convert it because, I could register an accoount there - even I didnt want any points, I wanted to try interesting tournament. But things went wrong way Sad

     
  29-Dec-10, 17:29   #13
  0 
AbuDhabi 
Joined: Aug '10
Location: Czech Republic
Age: 32 (M)
Posts: 309
well, 888's great support still havent answered me yet. Do you someone have similar experience with them?

I woul be even happier if they answered me and sent me to hell with my request. Not responding to question suppose I as very rude behaviour to their potential players...

     
  29-Dec-10, 17:53   #14
  0 
B1gfoot 

Joined: Mar '08
Location: United Kingdom
Age: 40 (M)
Posts: 6714
Still trying, dont give up sooner or later you will get an answer.
I did have problems with them, twice infact diffrent sites, in the end I just decided to stay clear of them.
But good news in the wind, ladbrooks is looking to take them over, it might also be bad news as in they no longer care.
10 days is unreasonable time to wait for an answer.
GL

     
  29-Dec-10, 18:44   #15
  0 
mahdrof 

Joined: Nov '09
Location: Canada
Age: 51 (M)
Posts: 2386
Posted by B1gfoot:
Still trying, dont give up sooner or later you will get an answer.
I did have problems with them, twice infact diffrent sites, in the end I just decided to stay clear of them.
But good news in the wind, ladbrooks is looking to take them over, it might also be bad news as in they no longer care.
10 days is unreasonable time to wait for an answer.
GL


It's not that they no longer care, they never cared to begin with! Seriously, I play there and love the fish that swim on that site, but if you need help from support just forget it and move on. Two years ago when they were having massive problems with players getting disconnected in the middle of hands, they denied the whole thing. They basically lost 3/4 of the players they had at $0.50BB and higher, while they steadfastly refused to take any responsibility for any hands where the player was disconnected while maintaining full connectivity to everything else on the web! I am back there now after being gone for a year and a half, the problem being solved. Just don't waste too much energy or mental anguish... Aww crap! Aww crap! Aww crap!

     
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