Joined: Jun '09
Location: Spain
Age: 37 (M)
Posts: 5
Hello, I have a problem with playersonly. I request my bankroll two days ago and bankrollmob aproved it, but when I tried to connect some minutes ago it says that my account has been canceled. I've tak to the support o playersonly and they say that have been canceled but they aren't going to give me the reason... Is this legal? I have no other account in playersonly, so, what happen here?
Thanks for your help!
------------ They answered me this:
Dear ........,
Thank you for contacting us. Unfortunately, your account has been disabled for security and verification purposes. We cannot disclose any details, other than this was a decision taken at Management level. Regrettably, we will be unable to enter into further correspondence pertaining to this matter.
We are always here to help you. Please feel free to reply to this email if you have any additional questions in relation to this or any other matter. Your reference ID for this email is LTK61704065380X; please quote this number in any further communication on this subject.
Joined: Jan '10
Location: Germany
Age: 32 (M)
Posts: 1379
well as long as they dont take any money from you i dont see reason to not call it legal. but to be honest it sounds really not serious if they close your account not giving you any reason...
Joined: May '09
Location: Croatia
Age: 39 (M)
Posts: 20486
Posted by Zoktyo: Yes, dozn01, you are right... but writing in English it's a bit tiring... sorry... I'll try to post more frequently...
you can always use google translator,its not so big problem to do that,if you dont want lose time on writing!I am not excellent in writing english,but if I dont dont some words,can use translator to help me! dozn01 you are right
Joined: Nov '10
Location: Serbia
Age: 37 (M)
Posts: 2087
I will try to help you, Im not like dozn and dule I had same problem with Full tilt and Party Poker. I have NDB on theirs site and when I wanted to withdraw they locked my account and asked me for ID and utility bill. I provide them what they asked and they wanted to picture myself next to ID when I did that they unblocked my account. From Party they called me and ask me bunch of questions but in fact they was fast. All verification process lasted 1 day. On FT my account was locked for more then 30 days!!! And they didnt even send me one mail for all that time and at end they didnt say sorry So that kind of things is normal when it comes to NDB and if you didnt broke any rules they will unblock ypure account for sure Good luck
Joined: May '09
Location: India
Age: 37 (M)
Posts: 4873
Posted by Zoktyo: I've tak to the support o playersonly and they say that have been canceled but they aren't going to give me the reason... Is this legal?
Thank you for contacting us. Unfortunately, your account has been disabled for security and verification purposes. We cannot disclose any details, other than this was a decision taken at Management level. Regrettably, we will be unable to enter into further correspondence pertaining to this matter.
real sad for your account to be blocked like this, many players had the same problem. might be a problem with their security system as it for being legal i dont think u can do anything as you didna deposit there
Joined: Jun '09
Location: Spain
Age: 37 (M)
Posts: 5
Ok, I'll wait,anyway, I didn't like their platform much... Thank you for all your help. I will go on trying to get to NL5 in fulltilt, I don't move from NL2!!! xD Good luck everybody! and thank you!
